Wavenet Ltd

Daisy Flex

Daisy Flex is an Infrastructure as a Service (IaaS) platform delivered from multiple data centres located across the UK.
The platform provides customers with a virtual environment for all the elements required to deliver an IT service, providing flexibility, scalability and security to the solutions and customer environment.

Features

• Optimise cost of operation
• Cost Management - manage billing and costs via a portal
• Data Sovereignty - Keep your data in UK data centres
• Carrier neutral data centre connectivity
• Breakouts use the 10Gb MPLS at multiple Tier1 peering points
• Infrastructure is implemented using enterprise class components from leading vendors
• Can provide Managed Hosting, Managed Service or Managed Applications
• Minimum availability target of infrastructure 99.9%.
• Optional 24x7 monitoring of operating system management

Benefits

• Provides flexibility, scalability and security to the customer environment
• Your OS, databases and applications monitored and managed for you
• Enables greater agility, better service and lower costs
• Work smarter, faster and more cost effectively
• Enables flexible provision of IT services across your organisation
• Opex model reduces stress on capital budgets
• Quality of service is assured by SLAs
• Provides better levels of service to your users
• Supports a flexible or mobile working policy
• Reduces complexity and risk of transitioning to a new service

£0.04 to £460.69 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

853423104003423

Contact

Paddy Sheridan-Ruddy
07714737991
publictenders@daisygroup.com

Service scope

• Service constraints: Appropriate connectivity from customer site into our Data Centres must be in place
• System requirements:
  • 1 Mb (or higher) internet connection
  • Microsoft Windows, Red Hat Linux or Android
  • Microsoft Internet Explorer 7 or Android

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support levels Priority Response Update Frequency Resolution Time Description Priority 1 All incidents categorised as security incidents are treat as P1 Within 15 minutes Every 30 minutes unless otherwise agreed with customer In accordance with the availability within a service line, as defined in service credits With a target resolution of 2 hours Cloud specific: critical business impact, such as all users are unable to function within a service line Priority 2 Within 15 minutes Every 2 hours Within 4 hours Cloud Specific: high business impacts, such as all users at single site unable to function within a service line
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Essentials, Enterprise, Enterprise Plus
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On boarding activities are discussed at the start of a project. We have an extensive set of professional servcies available to help a smooth transition to cloud environments.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers will be able to extract any customer data from the servers and are not limited to the type of data that can be extracted. The type of data that can be extracted includes any customer generated content, metadata, structure and configuration data. There are several available tools that allow customer data to be extracted from VMware environments, these include free to use tools. Daisy does not charge for data extraction, however some data extraction tools may need to be purchased if the current tools do not meet the standards required by the customer. Daisy is happy to provide assistance when a customer needs assistance with data extraction/migration to another supplier. This will be charged at our standard daily consultancy rate. Individual files generated in the virtual environment can be extracted in the same format as they were created. A VMware OVF, VMDK or ISO image file is also available to extract from the environment. Daisy will purge and destroy all customer data from any computers, storage devices and storage media at the end of the contractual period in line with ISO 27001 standards.
• End-of-contract process: Off-boarding from the Daisy infrastructure will follow the appropriately documented process. This will involve the extraction and removal of the customer data and customer-specific information from the Daisy platforms. Data extraction at contract termination Customers will be able to extract any customer data from the servers and are not limited to the type of data that can be extracted. The type of data that can be extracted includes any customer generated content, metadata, structure and configuration data. There are several available tools that allow customer data to be extracted from VMware environments, these include free to use tools. Daisy does not charge for data extraction, however some data extraction tools may need to be purchased if the current tools do not meet the standards required by the customer. Data formats Individual files generated in the virtual environment can be extracted in the same format as they were created. A VMware OVF, VMDK or ISO image file is also available to extract from the environment. Purging and destroying customer data Daisy will purge and destroy all customer data from any computers, storage devices and storage media at the end of the contractual period in line with ISO 27001 standards.

Using the service

• Web browser interface: Yes
• Using the web interface: Look at billing and account information, raise support tickets, manage elements of the environment
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Via a web browser. Access is via a named account and password
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Our customers are logically separated on the platforms, at compute, network and storage levels with minimum and maximum resource guarantees throughout, which ensures each customer cannot exceed their allotted allocation without prior change notifications in to our Operations & Engineering teams.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Data
  • Virtual Machines
  • System information
• Backup controls: Backup controls This enterprise-class solution enables Daisy to provide a unified backup and recovery platform spanning all our customers’ solutions today, while also ensuring that new applications, operating systems and databases will be supported on release, without the need to undertake changes to the back-end infrastructure in the future.
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: DDoS in the Daisy core network
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Extensive security systems in place in the Daisy core network

Availability and resilience

• Guaranteed availability: Service availability service level Service availability achieved within any month shall be calculated monthly as follows: (Total online hours of availability – service downtime) x 100% Total online hours of availability The service availability calculation above will exclude any time which occurred as a result of events outside the control of Daisy. In the event the service availability service level of 99.9% is not achieved when measured over a monthly period, the following service credits shall apply. System availability achieved Applicable service credit 99.9% to 100% 0% of the monthly charge for the affected service line 99% to 99.89% 5% of the monthly charge for the affected service line 98% to 98.9% 10% of the monthly charge for
• Approach to resilience: Daisy operates its own 100Gb low-latency Core network and resilient MPLS network, with all data centres on-net Daisy’s Internet feeds into the data centres are delivered over our resilient core 10Gb MPLS network into peering points at Harbour Exchange and Telehouse Points Of Presence (POPs). The Storage Area Network (SAN) used by the IaaS platform, is delivered by high-performance, resilient fibre-based SAN architecture
• Outage reporting: Email and SNMP

Identity and authentication

• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Where access to customer infrastructure is required, Daisy uses a secure backup and admin connection to components for monitoring, support and backups. All traffic across this connection is secure and segregated.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13/09/2013 original certification
• What the ISO/IEC 27001 doesn’t cover: Scope is all Daisy sites and services requiring security
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Through the establishment of a comprehensive security framework, Daisy shall demonstrate a commitment to protect all assets that support the delivery of business objectives and address all legal, regulatory and contractual obligations. The following ISO27001 Group clause & objectives are referenced within this document: Clause 5, & Control objectives: A6, A9, A11, A13.2, and A14 Data Protection Policy Site Security Policy CCTV Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Daisy’s ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue functions
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is included in the Daisy security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: • identifying the scope of testing • monitor manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of our platforms is done from our segregated and ISO27001 compliant management platforms, we protect the platform itself and its perimeter edge with Daisy owned and operated solutions, not in any way tied to logical customer implementations within these platforms. Each customer as part of a Managed Service has our standard security and monitoring products deployed with pre-agreed alert classifications and thresholds set as part of our typical managed service. Potential compromises are identified in our centralised monitoring solution, with accompanying detailed information of the platform and customer which auto generates an incident in our ticketing systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes are in place for common events Users can report incidents via the web portal or email in the event of an incident Daisy will Issue customer updates as per the agreed frequency on the progress of a resolution or workaround. This may include initiating and leading conference calls, bridges or meetings. Create MI reports where required, validating content is customer appropriate. Issue to service delivery management. Publish the MI report to the customer as defined by the customer SLA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Organisations that share the same phsical equipment are seperated by VLAN's. Different environments cannot communciate with each other

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  DCS is signed up to UN Compact and have planned our strategy to address a number of the Sustainability Goals. We plan to submit SBTi targets within the next financial year and Nature Positive Pledge.; ; Our primary focus is the reduction of our carbon footprint alongside our customers as we have identified this as the most pressing need in the IT industry today. ; ; We have an ESG lead and ESG Governance Manager co-ordinating effort from across the business and industry prominent Statutory Board representation as well as Chairman who champions many of our environmental initiatives. We have three bi-monthly groups representing every business area and a Green Team spearheading our local and site based strategy.; ; We should reach Net Zero Scopes 1&2 within the next two years and throughout our supply chain by 2039.; ; We already consume only REGO backed renewable energy, our first renewable contract being put in place in 2017 and installation of solar panels on our owned buildings as well as EV schemes and gas replacement pilots. Our overall energy consumption has reduced by 7.5% in the first six months of 2023.; ; DCS is certified to ISO14001 (Environmental Management) and ISO50001 (Energy Management).; ; DCS sponsor the Girlguiding Rainbow Recycling badge encouraging green thinking within the 4-7 age group resulting in 10,594 badges being earned across the UK.; ; We have a strong relationship with a forward thinking ITAD partner and have introduced Environmental KPIs associated with equipment circularity into the Environment Policy.; We have a new Kelp Farm on the Isle of Mull which seeks to demonstrate the environmental, carbon sequestering, deacidifying and social benefits of the Sugar Kelp we grow on decommissioned salmon farms. ; Alongside our carbon reduction plans we are reviewing our other impacts such as waste stream, water usage and single use plastics.

  Tackling economic inequality

  Our Learning platform Daisy Grow supports people to further their careers, change direction and realise their ambitions. ; It’s also the conduit for training our staff ensuring our management maintains awareness of inequality, modern slavery and wellbeing amongst many other courses. ; DCS has also developed a Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. This programme is made available to Buyers through the GCloud Call Off contract.; It’s known as the Daisy Community Learning Portal and there are 150+ courses available to support the development of employment and life skills. ; These skills not only provide greater employment opportunities for their recipients; are less location dependant, and are more likely be required in jobs that have flexible working hours and role types.; ; Courses are organised into three general categories of:; • Career Development; • Health & Wellbeing; • Leadership & Management; ; This training programme is provided to customers and citizens as part of Social Value directly under G-Cloud Service Provision.; Daisy provide 10 x 30-day licences for the training programme for every £10,000 of contract value, The full range of courses will be available for citizens in need and can be accessed via any browser including smart phones, tablets, library and school computers.; We estimate that 50-100 hours of learning is achievable within the 30-day window.; Each user has a Learning Dashboard tracking their progress and certificates awarded for completion can be used in job seeking and career progression.; A dedicated Community Learning Portal SV (CLPSV) Licence Co-ordinator works within the Daisy Frameworks Team and will liaise with the Buyer to arrange access.; Daisy will report on the take up and usage and this will be reported back to the Buyer via the DCS Social Commitments Report

  Wellbeing

  Daisy from the very top down, is active in the promotion of health and wellbeing in the colleague environment. ; We promote a healthy and happy working environment for staff and to identify, prevent and alleviate work-related stress as far as possible. In each physical location we have Health and Wellbeing champions as local points of contact for health/wellbeing issues. ; They:-; Promote health/wellbeing within DCS ; Assist in health and wellbeing activities that are companywide.; Coordinate local health and wellbeing activities such as running clubs, lunchtime classes etc. ; Communicate regular feedback to the Health and Wellbeing team to allow internal communication of local/national events. ; Maintain health and safety company policy and legislation ; DCS communicates its messages in different formats, directly through the Champions, from senior management through videos and live presentations, through the intranet and the Daisy Grow Learning Platform. ; Our Health and Wellbeing Manager provides useful tips and initiatives to help maintain mental health in our stressful lives.; We have a business-wide team of 30 Mental Health first aiders. DCS employees have a number of schemes promoting health and wellbeing, there is in place an Employee Assistance Programme offering help to employees and their families when required. ; Daisy celebrates both International Women’s and Men’s days with a programme of inspiring events and talks including Suicide Awareness, Wellness, Careers and STEM partnerships.; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to support Wellbeing. This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.

Pricing

• Price: £0.04 to £460.69 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.