Skip to main content

Help us improve the Digital Marketplace - send your feedback

Cloud Cover IT Limited

Microsoft 365 Cloud Services

Microsoft Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. Get the toolkit you need for easy collaboration, improved compliance, and advanced security. We are a Microsoft Gold Partner who specialise in consultancy, migration, implementation, integration and support services

Features

  • Quick and secure integration and migration to Microsoft Office 365
  • Multi-region hosting and full user adoption and onboarding services
  • Boost productivity with familiar Microsoft Office 365 applications
  • Improve teamwork and collaboration with Microsoft SharePoint, Yammer and Teams
  • Increase flexibility with access to Office 365 from anywhere, anytime.
  • 24/7 support from dedicated Office 365 Team and Service Desk
  • Full Office 365 Training and best practice document management services
  • Out-of-the-box integration with other Microsoft Technologies e.g. Dynamics 365
  • Microsoft Guarantee 99.9% up-time for Office 365
  • Safeguard your data with office 365 privacy and compliance tools

Benefits

  • Provides the foundation for cloud technology adoption
  • Predictable spend as paid for per user, per month.
  • Determines readiness for migration to Office 365 services
  • Basic access to core service features within Office 365 environment
  • Increased employee collaboration and productivity by optimising Office 365
  • Mobile and offline access on any device with Office 365
  • Secure single sign-on with Office 365

Pricing

£3.55 to £30 a licence a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 6 1 5 6 3 4 0 2 8 4 4 4 0 2

Contact

Cloud Cover IT Limited Lance Gauld
Telephone: 07768 444498
Email: lance@flyte.cloud

Service scope

Service constraints
No significant constraints but cloud support is normally remote because of the nature of the cloud
System requirements
Microsoft Licencing

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normally within 4 hours within normal working hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We regularly test to ensure that support is as inclusive to all parties as we can make it
Onsite support
Onsite support
Support levels
We have a single tier of support that is included in our costings, however at extra cost we can supply a specifically negotiated product for the client. We have project and support managers that can be specified where required
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will liase with the client on what is required and provide suitable documentation at that time
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We will liase with the client on what is required and provide suitable documentation at that time
End-of-contract process
We will liase with the client on what is required and provide suitable documentation at that time

Using the service

Web browser interface
Yes
Using the web interface
The clinet can use a self service portal or we can give them full consultative assistance thru the process
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
We make all software with the latest revisions from Microsoft for assistive technology requirements
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
We utilise Microsoft global data centres that can cope with such increases in resource requirements
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft/ OVH/ Pulsant

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
Backup controls
Users have direct access to the portal to control backups
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The SLA is as per Microsoft's published SLA
Approach to resilience
It operates off the highly resilient Microsoft backbone
Outage reporting
There are dashboards for both ourselves and the end user

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
These are username authenticated by arrangement with client
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a strict governance policy that is available on request
Information security policies and processes
We have a management process to enforce and track all security which is available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change managment process will depend on whether the end user client wishes full control
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
This is managed by microsoft
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
This is managed by Microsoft
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This is escalated to Microsoft we have a ticketing system to report any incidents to us and we then manage the Microsoft notifications

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
As per Microsoft guidelines

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We recognise the significant carbon impact of both our activities and our sector. Flyte is a part of the Net Zero Scot community has signed the pledge to work towards Net Zero by 2030. We are actively engaged in developing low carbon Managed Service IT solutions for our clients. Within our own operations, we have policies to ensure recycling best practice is applied both to our own waste and to equipment which we play a part in decommissioning.

Covid-19 recovery

Flyte has been at the centre of enabling Public Sector, Businesses and 3rd sector organisations to effectively transition to home working and then on to hybrid working. We worked closely with InnovateUK to create new VPN solutions for organisations and continue to develop a range of solutions which use technology to connect flexible workforces.

Tackling economic inequality

One of our core values is to provide work and training opportunities for all. Flyte is based in the east end of Glasgow in an area. In the Index of Multiple Deprivation (IMD) statistics, this area ranks in the lowest 22% of areas in Scotland and has many social challenges. Income deprivation ranks in the bottom 25% in Scotland. We actively seek to create high value jobs in the area with roles at all levels from Apprentices through to senior engineers. All of our staff are paid at least Living wage and we are signed up to pledges on employee rights both with Glasgow City Council and, at a Global Level with Microsoft. We also actively work with a number of charities working across Glasgow to provide IT assistance.

Equal opportunity

Flyte is committed to eliminating discrimination and encouraging diversity within our workplace. Our aim is that the workforce will be truly representative of all sections of society and each person feels respected and able to give their best.
To that end the purpose of this policy is to provide equality and fairness for all who work with us or are in partnership with us and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or belief, age, pregnancy, class or social background or political belief. We oppose all forms of unlawful and unfair discrimination.
All consultants, partners, associates, and volunteers will be treated fairly and with respect. Selection for consultancy, promotion, training, competition, or any other benefit will be based on aptitude and ability. All consultants, associates and partners will be helped and encouraged to develop their full potential and the talents and resources of the individuals will be fully utilised to maximise the efficiency of Flyte.

Wellbeing

Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

Price
£3.55 to £30 a licence a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.