Cloud Cover IT Limited

Microsoft 365 Cloud Services

Microsoft Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. Get the toolkit you need for easy collaboration, improved compliance, and advanced security. We are a Microsoft Gold Partner who specialise in consultancy, migration, implementation, integration and support services

Features

• Quick and secure integration and migration to Microsoft Office 365
• Multi-region hosting and full user adoption and onboarding services
• Boost productivity with familiar Microsoft Office 365 applications
• Improve teamwork and collaboration with Microsoft SharePoint, Yammer and Teams
• Increase flexibility with access to Office 365 from anywhere, anytime.
• 24/7 support from dedicated Office 365 Team and Service Desk
• Full Office 365 Training and best practice document management services
• Out-of-the-box integration with other Microsoft Technologies e.g. Dynamics 365
• Microsoft Guarantee 99.9% up-time for Office 365
• Safeguard your data with office 365 privacy and compliance tools

Benefits

• Provides the foundation for cloud technology adoption
• Predictable spend as paid for per user, per month.
• Determines readiness for migration to Office 365 services
• Basic access to core service features within Office 365 environment
• Increased employee collaboration and productivity by optimising Office 365
• Mobile and offline access on any device with Office 365
• Secure single sign-on with Office 365

£3.55 to £30 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

861563402844402

Contact

Lance Gauld
07768 444498
lance@flyte.cloud

Service scope

• Service constraints: No significant constraints but cloud support is normally remote because of the nature of the cloud
• System requirements: Microsoft Licencing

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 4 hours within normal working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We regularly test to ensure that support is as inclusive to all parties as we can make it
• Onsite support: Onsite support
• Support levels: We have a single tier of support that is included in our costings, however at extra cost we can supply a specifically negotiated product for the client. We have project and support managers that can be specified where required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will liase with the client on what is required and provide suitable documentation at that time
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will liase with the client on what is required and provide suitable documentation at that time
• End-of-contract process: We will liase with the client on what is required and provide suitable documentation at that time

Using the service

• Web browser interface: Yes
• Using the web interface: The clinet can use a self service portal or we can give them full consultative assistance thru the process
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: We make all software with the latest revisions from Microsoft for assistive technology requirements
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: We utilise Microsoft global data centres that can cope with such increases in resource requirements
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft/ OVH/ Pulsant

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• Backup controls: Users have direct access to the portal to control backups
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SLA is as per Microsoft's published SLA
• Approach to resilience: It operates off the highly resilient Microsoft backbone
• Outage reporting: There are dashboards for both ourselves and the end user

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: These are username authenticated by arrangement with client
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a strict governance policy that is available on request
• Information security policies and processes: We have a management process to enforce and track all security which is available on request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change managment process will depend on whether the end user client wishes full control
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: This is managed by microsoft
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This is managed by Microsoft
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This is escalated to Microsoft we have a ticketing system to report any incidents to us and we then manage the Microsoft notifications

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As per Microsoft guidelines

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the significant carbon impact of both our activities and our sector. Flyte is a part of the Net Zero Scot community has signed the pledge to work towards Net Zero by 2030. We are actively engaged in developing low carbon Managed Service IT solutions for our clients. Within our own operations, we have policies to ensure recycling best practice is applied both to our own waste and to equipment which we play a part in decommissioning.

  Covid-19 recovery

  Flyte has been at the centre of enabling Public Sector, Businesses and 3rd sector organisations to effectively transition to home working and then on to hybrid working. We worked closely with InnovateUK to create new VPN solutions for organisations and continue to develop a range of solutions which use technology to connect flexible workforces.

  Tackling economic inequality

  One of our core values is to provide work and training opportunities for all. Flyte is based in the east end of Glasgow in an area. In the Index of Multiple Deprivation (IMD) statistics, this area ranks in the lowest 22% of areas in Scotland and has many social challenges. Income deprivation ranks in the bottom 25% in Scotland. We actively seek to create high value jobs in the area with roles at all levels from Apprentices through to senior engineers. All of our staff are paid at least Living wage and we are signed up to pledges on employee rights both with Glasgow City Council and, at a Global Level with Microsoft. We also actively work with a number of charities working across Glasgow to provide IT assistance.

  Equal opportunity

  Flyte is committed to eliminating discrimination and encouraging diversity within our workplace. Our aim is that the workforce will be truly representative of all sections of society and each person feels respected and able to give their best.; To that end the purpose of this policy is to provide equality and fairness for all who work with us or are in partnership with us and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or belief, age, pregnancy, class or social background or political belief. We oppose all forms of unlawful and unfair discrimination.; All consultants, partners, associates, and volunteers will be treated fairly and with respect. Selection for consultancy, promotion, training, competition, or any other benefit will be based on aptitude and ability. All consultants, associates and partners will be helped and encouraged to develop their full potential and the talents and resources of the individuals will be fully utilised to maximise the efficiency of Flyte.

  Wellbeing

  Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

• Price: £3.55 to £30 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.