Softcat Limited

CyberArk Workforce Password Management SaaS

The service offers a password vault for business users to store any secrets such as (business) personal usernames and passwords to unconnected (non federated) services and any secrets including file attachments.
It gives users a simple sign on experience to web applications (auto login).

Features

• Secure secret storage (Vault)
• Single interface for access to federated applications, self added applications
• Land and catch automation to onboard credentials, auto login
• Sharing with peers either directly to via folder sharing management
• Avoid password re-use or use of known compromised credentials
• Company governance enforcement such as unsanctioned applications, MFA strength

Benefits

• Single interface to store passwords and secrets
• Single interface to automatically connect to non connected applications
• Easily & safe sharing of secrets with peers
• Safe storage of passwords and secrets
• Company governance enforcement
• Audit & reporting on used applications, compromised credentials etc.
• Avoid the use of unsanctioned apps

£50.40 a unit a year

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

863903660462524

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: The Service is delivered as SaaS. To manage access of on-prem/private cloud applications and/or to connect to on-prem/private cloud directories (AD, LDAP), it includes a gateway to deploy in the on-prem/private cloud environment. The service includes browser plugins.
• System requirements:
  • Microsoft Edge, Firefox, Chrome, Safari 9+
  • The Identity Gateway requires Windows 2016 server (or later)
  • 8GB memory and 2 CPU cores
  • Ability to deploy browser plugins for password management and recording.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours for critical events; 4 hours for serious events; 6 hours for moderate events; 12 hours for minor events
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Customer Success assistance to guide the IAM Program
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Occasionally documentation/training is via PowerPoint slide decks or Video
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service. For legal reasons some information about the contact can be with held for a longer period.

Using the service

• Web browser interface: Yes
• Using the web interface: The solution is fully managed with a web interface. There is no other interface available.; The business users will make use of the web interface only
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: The web interface has been developed and tested with complete respect of standards, and as such shouldn't prevent usage of assistive technologies.
• API: Yes
• What users can and can't do using the API: The whole solution is build upon documented microservices. Any action that can be done via the web interface can be done via API calls. On top of this additional API's are available.; The solution comes with a runbook orchestration engine that offers a visual no-code interface to automate tasks based upon API calls.
• API automation tools: Other
• Other API automation tools: Any that can work with API calls
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The service has been designed to scale automatically. Plus the standard service instantiation can withstand several thousands requests per minutes
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Webhook, Reports, Events

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: SLA & status information of the online services.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Accordingly to SOC2 requirements
• Backup controls: Users cannot manage the backup procedures. This is CyberArk internal procedure to guarantee SLA.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.99% Availability.; Service credit allocation in case of lower uptime : ; - Less than 99.99% but equal to or greater than 96% : 10% of annual Subscription Fees; - Less than 96% : 20% of annual Subscription Fees
• Approach to resilience: CyberArk Identity is architected to run on multiple Availability Zones which ensures redundancy within each region. Additionally, every region has designated DR region. In event of a catastrophic failure across all 3 Availability Zones, CyberArk will restore services to a designated DR site. Additionally, we also take frequent backups in al DR regions so that in the event of a failure we can restore the service gracefully.
• Outage reporting: 1. Public dashboard; 2. Email subscription to alerting; 3. SMS subscription to alerting; 4. Webhook call to automate response workflows

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.; The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.; The whole solution works in an adaptive way based on policies set and user behaviour.
• Access restrictions in management interfaces and support channels: This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.; The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.; The whole solution works in an adaptive way based on policies set and user behaviour.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.; The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.; The whole solution works in an adaptive way based on policies set and user behaviour.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 14/03/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 21/07/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CyberArk Workforce Identity is a modern multi-tenant SaaS application that is deployed utilizing a SecureSDLC with proper CI/CD tooling. Infrastructure and application deployments are done through the same mechanism. The same process is used for both sandbox and production customer’s tenants.; We release new versions of the application on a monthly cadence. We can and do release Hotfix and security updates with proper notification. CyberArk currently adopts industry practices such as Open Web Application Security Project (OWASP), Application Security Verification Standard(ASVS) and CSA Consensus Assessments Initiative Questionnaire (CAIQ), and further conducts threat modeling (based on STRIDE methodology).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of the ongoing information security activities, the security vulnerabilities are prioritized and assigned an appropriate remediation process according to the type of vulnerability, its severity and exposure. CyberArk’s security vulnerability steering committee gathers on a bi-monthly basis to track and monitor open issues and remediation progress.; Details available on demand
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infrastructure monitoring is accomplished through a series of modern tooling utilizing traces, timeseries metrics, and logs. Appropriate SLO's and SLI"s are developed to trigger alerts and respond accordingly. Data is collected from devices and applications in the network and aggregated into the Security Information and Event Management (SIEM) in order to detect and respond to possible anomalies and threats. The SIEM is monitored by a dedicated 24/7 security operation center (SOC)to help rapidly detect and mitigate risks.
• Incident management type: Supplier-defined controls
• Incident management approach: CyberArk maintains a formalized, documented Incident Response Plan (IRP) and runs annual IRP drills. The IRP outlines how incidents are identified, classified, reported, remediated, and mitigated throughout the incident response process including post-incident assessments.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: CyberArk SaaS soluitions are hosted on AWS. ; AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centers. When possible, we incorporate direct evaporative technology for cooling our data centers, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data center without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £50.40 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days free trials, unlimited features
• Link to free trial: https://www.cyberark.com/try-buy/

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.