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EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Managed Container Services

DXC Managed Container Services provides design, deployment and ongoing support of leading multi-cloud Kubernetes container platforms like OpenShift, Tanzu and Rancher. This allows developers to easily deploy their (Docker) container applications to an enterprise grade Container as a Service (CaaS) platform.

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Features

  • Managed Container Platform for business-critical applications
  • Support stateless and statefull applications using container storage
  • Meet security and regulatory requirements
  • High Availability and Disaster Recovery
  • Delivered as consumption-based PaaS
  • Assess, design, deploy and migrate the container platform
  • Evergreen, enterprise-grade managed services and security
  • Hardened solution based on industry security guidelines
  • Application containerization and DevSecOps integration services
  • Supports on-prem services, private cloud and multiple public clouds

Benefits

  • Reliable container platform for the most demanding applications
  • Flexible pricing model that aligns with growth and incidental peaks
  • Meet stringent security and regulatory requirements
  • Increase agility and resilience, reduce Total Cost of Ownership (TCO)
  • Suitable up to OFFICIAL-SENSITIVE
  • Supported by UK Government SC and DV resources

Pricing

£525 to £2,186 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 6 9 7 8 6 7 8 4 6 7 3 9 8 4

Contact

EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 330 105 8389
Email: ukitenders@dxc.com

Service scope

Service constraints
The container platform can be deployed on bare metal, virtual servers and in private or public cloud.
System requirements
  • For Red Hat OpenShift, ability to use PXE-boot servers
  • Managed underlying infrastructure (availability, backup/restore)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time of less than 15 minutes for Priority 1 tickets
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
DXC provides enterprise level support up to a 24x7 basis, backed by a comprehensive Service Level Agreement (SLA) of 99,5% availability of the platform. The service includes Change, Configuration, Problem, Incident and Event Management as well as upgrades to the next minor version of the container platform.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The provision of the underlying container platforms can be novated to the new supplier without the need to extract data.
End-of-contract process
DXC provides notice of impending end of contract period. User can then recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered.

Using the service

Web browser interface
Yes
Using the web interface
Authorized users can manage all aspects of the service using the container-platform native CLI and/or portal, as well as via the DXC Service Portal (where applicable).
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Authorized users can manage all aspects of the service using the container-platform native CLI and/or portal, as well as via the DXC Service Portal (where applicable).
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Virtually all functionality is available through REST APIs.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Any other tool that can use REST APIs.
  • Typical tools used in DevOps / DevSecOps
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
For authorized users, virtually all functions can be performed. Examples:
- Add, change, delete NameSpaces
- Configure Pods
- Add / modify users and associated rights
- View configuration and capacity consumption
- Deploy applications on the container platform and remove these

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
The container platform automatically distributes applications across the available worker nodes. Users can set thresholds for each application on capacity consumption.
The service includes recommendations on container platform capacity increase or decrease based on past and anticipated consumption.
Usage notifications
Yes
Usage reporting
Other
Other usage reporting
TBC

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Container Platform availability
  • Capacity consumption of Container Platform
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Container Platform configuration (etcd)
  • Container Persistent Storage (optional)
Backup controls
Backup schedules are default configured but can be adjusted as agreed during customer Onboarding.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Resilience configurations offering server availability up to 99.5% by default, higher availability is an option.
Service Credits are agreed specifically with client.
Approach to resilience
The Managed Container Platform can be configured to run at multiple geographically isolated datacentres.
High Availability is achieved through the automatic Kubernetes orchestration across multiple worker nodes.
Disaster Recovery solutions can optionally be added for various Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) values, depending on network latency and typically using 2 or 3 geographically isolated datacentres.
Outage reporting
Email alerts and dashboard, as well as via API.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
HITS can leverage client's Active Directory (AD) and also supports SAML.
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd’s Register
ISO/IEC 27001 accreditation date
28/05/2018
What the ISO/IEC 27001 doesn’t cover
Available on Request
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • HIPPA
  • FedRAMP
  • Cyber Supplier to Government
  • Cyber Essentials
  • PSN Assured and PSN Protect
  • CHECK

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and Change Management conducted to ITIL Standards.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability and Patch Management are delivered in line with specific policies which are verified as part of the CSA Star and ISO27001 certifications.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective Monitoring is provided in line with GPG13 requirements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident Management follows documented Security Incident Management Policies and Process which are verified as part of the ISO27001 and CSA Star Certifications.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
The Container Platform typically consists of multiple clusters for Development/Test, Integration Test and UAT, Production, and optionally DR, that can be deployed on different separated infrastructure segments, aligned with client's security policies.
Within the client user base, role-based access is used to separate organisational units and user groups within the client organisation and NameSpaces can be assigned to different groups to logically separate access to applications running on the container platform.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
For Hybrid IT Integration Solutions, there are multiple hosting options for the core service, including VMware (vSphere) and Public Cloud providers. The energy efficiency rating of the selected hosting provider applies.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

Tackling economic inequality

We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

Equal opportunity

We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for:
• Gender
• Race and ethnicity
• Disability and neurodiversity
• LGBTQ+
• Armed forces

We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

Wellbeing

Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:
Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.
Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles.
Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs).
We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

Price
£525 to £2,186 a unit a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.