GOOGLE CLOUD EMEA LIMITED

Filestore

Cloud Filestore is a scalable and highly available shared file service fully managed by Google. Cloud Filestore provides persistent storage ideal for shared workloads. It is best suited for enterprise applications requiring persistent, durable, shared storage which is accessed by NFS or requires a POSIX compliant file system.

Features

• High-performance file storage
• High-availability
• Provides high IOPS with minimal variability in performance
• Integrated with Google Kubernetes Engine
• Integrated with the rest of the Google Cloud portfolio
• Web content management
• Media processing
• Rendering

Benefits

• Low latency for file operations
• Enables you to tune your filesystem for a particular workload
• Performance for a particular workload will be consistent over time
• Easily mount Filestore file shares on Compute Engine VMs
• Pick the operations per-second and the storage capacity you need
• Containers can reference the same shared data
• It is a fully managed, NoOps service

£0 to £0 a unit a second

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

870649874401216

Contact

Iain Burgess
+447876258053
ps-frameworks@google.com

Service scope

• Service constraints: Please refer to https://cloud.google.com/filestore/docs/ for more information on service constraints
• System requirements:
  • For more information on technical requirements, please refer to:
  • https://cloud.google.com/filestore/docs/

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: "The target response times as based on both the customer's support package and case priority. The different support packages on offer are: ; ; Basic Support; Standard Support; Enhanced Support; Premium support; ; See more details and benefits of Support offerings: https://cloud.google.com/support; See: GCP: https://cloud.google.com/terms/tssg/ ; ; Workspace https://workspace.google.com/terms/tssg.html "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Admin must be signed into the Google Admin Console navigate to contact support link
• Onsite support: No
• Support levels: "Google offers four Support levels; -Basic (included for free, billing support only); -Standard & Enhanced Support (available at an additional cost), ; -Premium Support: Includes faster target response times and Technical Account Manager consulting services.; ; An overview of the support packages including cost is available here: https://cloud.google.com/support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Documentation, training, worked examples, best practices, and a free usage tier are available to assist users with getting started on Google Cloud Platform.; ; Getting Started: https://cloud.google.com/getting-started/; Online Documentation: https://cloud.google.com/docs/; Training Sessions: https://cloud.google.com/training/; Google Developers Codelabs provide a guided, tutorial, hands-on coding experience:; https://codelabs.developers.google.com/; Best practices: https://cloud.google.com/docs/enterprise/best-practices-for-enterprise-organizations; Free tier available: https://cloud.google.com/free/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Google Cloud Platform allows customers to extract data from the platform using the standard tooling and APIs that are available on the platform.; ; Google will enable Customer to delete Customer Data during the Term in a manner consistent with the functionality of the Services where applicable/ available. If Customer uses the Services to delete any Customer Data during the Term and that Customer Data cannot be recovered by Customer, this use will constitute an instruction to Google to delete the relevant Customer Data from Google’s systems in accordance with applicable law. Google will comply with this instruction as soon as reasonably practicable and within a maximum period of 180 days, unless EU or EU Member State law requires storage.; ; During the Term, Google will, in a manner consistent with the functionality of the Services, enable Customer to access, rectify and restrict processing of Customer Data, including via the deletion functionality provided by Google.; ; https://cloud.google.com/terms/data-processing-terms
• End-of-contract process: Google will enable Customer to delete Customer Data during the Term in a manner consistent with the functionality of the Services. If Customer uses the Services to delete any Customer Data during the Term and that Customer Data cannot be recovered by Customer, this use will constitute an Instruction to Google to delete the relevant Customer Data from Google’s systems in accordance with applicable law. Google will comply with this Instruction as soon as reasonably practicable and within a maximum period of 180 days, unless European Law requires storage.

Using the service

• Web browser interface: Yes
• Using the web interface: Manage and get insights into everything that powers your cloud application -- including web applications, data analysis, virtual machines, datastore, databases, networking and developer services. Google Cloud Console helps you deploy, scale and diagnose production issues in a simple web based interface. Search to quickly find resources and connect to instances via SSH in the browser. Handle devops workflows on the go with powerful native iOS and Android applications. Master the most complex development tasks with Google Cloud Shell, your admin machine in the cloud.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Part of Google's mission is to make products and services universally accessible to users, including 1 billion people in the world who have a disability. This page outlines Google Cloud's accessibility resources. https://cloud.google.com/docs/accessibility https://www.google.co.uk/accessibility/"; We are working towards making our products and services more accessible for assistive technology users.
• Web interface accessibility testing: It is in our pipeline to test and deliver our products and services to become more accessible for assistive technology users
• API: Yes
• What users can and can't do using the API: You can automate your workflows in your language by accessing the Google Cloud Platform products from your code. Cloud APIs provide similar functionality to Cloud SDK and Cloud Console, and allow you to automate your workflows by using your favorite language.; https://cloud.google.com/apis/
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Jenkins
  • Packer
  • Kubernetes
  • Spinnaker
  • Google Cloud Deployment Manager
  • Pivotal
  • Openshift
  • Drone
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI can be used to access products and services on GCP from the command-line. You can run these tools interactively or in your automated scripts.; https://cloud.google.com/sdk/

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: GCP runs on top of Google's infrastructure which serves many users across many products and services, the integrity and scale of those services ensures that user demand is handled appropriately.; Customer data is logically segregated by domain to allow data to be produced for a single tenant only.; The authorization to provision additional processing capacity is obtained through budget approvals and; managed through internal SLAs as part of an effective resource economy.; ; For all of our policies and compliance reports, please download directly from our compliance manager - https://cloud.google.com/security/compliance/compliance-reports-manager#/
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: See documentation for further metrics https://cloud.google.com/products/management/
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Google Cloud Platform encrypts customer content stored at rest, without any action required from the customer, using one or more encryption mechanisms.; ; Data for storage is split into chunks, and each chunk is encrypted with a unique data encryption key. These data encryption keys are stored with the data, encrypted with (""wrapped"" by) key encryption keys that are exclusively stored and used inside Google’s central Key Management Service. Google’s Key Management Service is redundant and globally distributed.; ; Data stored in Google Cloud Platform is encrypted at the storage level using either AES256 or AES128.; ; https://cloud.google.com/security/encryption-at-rest/default-encryption/
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• Backup controls: This varies between services, users can control what backups are performed via the web interface, CLI or APIs in accordance with the shared responsibility model.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The Google Cloud infrastructure provides secure deployment of services, secure storage of data with end user privacy safeguards, secure communications between services, secure and private communication with customers over the Internet, and safe operation by administrators.; ; Google Cloud infrastructure doesn’t rely on any single technology to make it secure. The security of the infrastructure is designed in progressive layers starting from the physical security of data centers, continuing on to the security of the hardware and software that underlie the infrastructure, and finally, the technical constraints and processes in place to support the operational security.

Availability and resilience

• Guaranteed availability: Please refer to the link below:; https://cloud.google.com/terms/sla
• Approach to resilience: Google operates a global network of data centers to reduce risks from geographical disruptions. The link below includes the locations of our data centers: http://www.google.com/about/datacenters/inside/locations/; ; Google does not depend on failover to other providers and builds redundancy and failover into its own global infrastructure.; ; Google performs annual testing of its business continuity plans to simulate disaster scenarios that; simulate catastrophic events that may disrupt Google operations.; ; For all of our policies and compliance reports, please download directly from our compliance manager - https://cloud.google.com/security/compliance/compliance-reports-manager#/
• Outage reporting: Google maintains a dashboard with service availability and service issues here: https://status.cloud.google.com/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on specific resources, giving you full control and visibility to manage cloud resources centrally. IAM access policies are defined at the project level using granular controls of users and groups or using ACLs.; ; Support services are only provided to authorized customer administrators whose identities have been verified in several ways. Googler access is monitored and audited by our dedicated security, privacy, and internal audit teams.; ; https://cloud.google.com/iam/; https://services.google.com/fh/files/misc/google_security_wp.pdf; https://services.google.com/fh/files/misc/sep_2021_caiq_self_assessment.pdf
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Full list of standards: https://cloud.google.com/security/compliance; ; SSAE16 / ISAE 3402 Type II: SOC 1, SOC 2, SOC 3 public audit report; ISO 27001, 27017, 27018; PCI DSS v3.1; CSA STAR; UK NCSC Cloud Security Principles; BSI C5; NIST 800-53, 800-171; HIPAA; IRAP; GDPR; Independent Security Evaluators Audit (ISE); Cyber Essentials
• Information security policies and processes: Google's cloud services are designed to deliver better security than many traditional on-premises solutions. Google makes security, and protection of data it's primary design criteria, which is the cornerstone of it's overall security governance and compliance audits. Google’s third party audit approach is designed to be comprehensive to provide assurances of Google’s information security capabilities. Customers may use these third party audits to assess how Google’s products can meet their compliance and data-processing needs.; https://cloud.google.com/security/overview/whitepaper; https://cloud.google.com/security/compliance

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. We can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools.; ; https://cloud.google.com/security/overview/whitepaper#vulnerability_management
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. This analysis is performed using a combination of open-source and commercial tools for traffic capture and parsing. A proprietary correlation system built on top of Google technology also supports this analysis. Network analysis is supplemented by examining system logs to identify unusual behavior, such as attempted access of customer data. Google security engineers place standing search alerts on public data repositories to look for security incidents that might affect the company’s infrastructure.; ; https://cloud.google.com/security/overview/whitepaper#monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information.; ; https://cloud.google.com/security/overview/whitepaper#incident_management

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: We have a variety of isolation and sandboxing techniques for protecting a service from other services running on the same machine. These techniques include normal Linux user separation, language and kernel-based sandboxes, and hardware virtualization. In general, we use more layers of isolation for riskier workloads; example, when running complex file format converters on user-supplied data or when running user supplied code for products like Google App Engine or Google Compute Engine. As an extra security boundary, we enable very sensitive services, such as the cluster orchestration service and some key management services, to run exclusively on dedicated machines.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Google's commitment to achieving socially responsible goals.; We can demonstrate our reciprocal commitment through a broad set of sustainability; principles and activities. These principles focus on a people-centric framework that is robust,; integrated, diverse, and designed with unique locations, scalability, and longevity in mind.; Sustainability principles are embedded across our operations, infrastructure, people, and; products. Google’s five key sustainability commitments include:; ● Data centres: Design and operate industry-leading carbon-neutral data centres; ● Renewable energy: Google is the largest corporate purchaser of renewable energy,; our operations utilise 100% carbon-free energy; ● Technology and tools: Design efficient and renewable consumer electronics and; empower users with sustainable technologies; ● Supply chain: Build better and more sustainable devices and services by engaging; the entire supply chain; ● Sustainable workplaces: Create end-to-end sustainable workplaces through ethical; labour practices and the careful selection and use of materials to operate facilities
• Covid-19 recovery:

  Covid-19 recovery

  Supporting global and local communities during the COVID crisis: During the; COVID-19 pandemic, over half of Britons used Google Search to keep up to date with the; latest Government advice. In response to the devastating effects of Coronavirus on lives and; communities, Google announced a $800+ million commitment to support small- and; medium-sized businesses (SMBs), health organisations, governments and health workers; on the frontline of the global pandemic. Details on the commitment and actions demonstrate; Google’s dedication to supporting communities, organisations, and people in need.
• Tackling economic inequality:

  Tackling economic inequality

  UK Digital Skills Training: In partnership with the Department for Work and Pensions; (DWP) we launched U.K.-wide Google Career Certificates. To support the need to learn new; skills, we’re distributing 9,500 Google Career Certificate scholarships in the UK through; government partnerships with the DWP (9,000) and Camden Council (500). Google are also; providing grant funding to The Prince’s Trust and INCO Academy via Google.org to ensure; that an additional 1,500 young people from underrepresented and disadvantaged; communities across the U.K. can take advantage of the training opportunity.; UK Living Wage Initiative: The Living Wage Foundation is an initiative that annually; calculates a minimum hourly living wage for the UK, and in London specifically. Google UK; worked with the Living Wage Foundation to certify the steps it takes to ensure Google UK; employees, suppliers, and vendors receive the correct living wage. Google UK is proud to; have earned accreditation as a Living Wage employer for the fourth year in a row. Google’s; accreditation is seen here and other accredited organisations can be viewed and searched; for here.
• Equal opportunity:

  Equal opportunity

  The UK Government requires organisations with 250 or more employees to publish and report specific figures about their binary gender pay gap. T; ; https://static.googleusercontent.com/media/diversity.google/en//static/pdf/Google_UK_2020_21_Binary_Gender_Pay_Gap_Report.pdf
• Wellbeing:

  Wellbeing

  Google provides access to workshops that can be incorporated into your own Diversity, Equity and Inclusion (DEI) initiatives such as the #IAmRemarkable workshops to empower women and underrepresented groups to speak openly about their accomplishments and inclusive Leadership Series to create belonging on your team through inclusive communication skills

Pricing

• Price: £0 to £0 a unit a second
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.