ATOS IT SERVICES UK LIMITED

Pure Storage (Atos Storage as a Service/STaaS)

Pure Storage-as-a-Service (STaaS) provides enterprise data storage, based on flash technology, charged on a consumption/utility basis. Deployed on premise or in the public cloud, with a single subscription and management tools, to efficiently manage a unified hybrid cloud storage environment, integrated with your automation and ITSM through our API library.

Features

• Built on enterprise all-flash block/file/object storage technology from Pure Storage
• Agile, consumption-based, SLA backed and supported data storage service
• Instant Hybrid Cloud enabling mobility between on-premise and public cloud
• OPEX compliant service metered on consumption
• On-demand container Storage-as-a-Service
• Open and simple automation for your cloud data
• Offsite replication, snapshots, immutable snapshots, ransomware recovery and archive
• Rapid backup and Rapid data restoration platform
• Real time reporting and cloud hosted management and operations tooling
• Implementation and advisory services for strategy and planning partnership

Benefits

• No large upfront costs for storage, OPEX compliant, agile model
• Operational flexibility - Grow and shrink capacity as needed
• Instant Hybrid Cloud: portable between on-premise and public cloud
• Simplified operations, predictive premium support, Nondisruptive hardware and software upgrades.
• SLA commitments: Uptime, Capacity, Performance, Energy Efficiency, Ransomware Recovery
• Lower cost for IT via consolidation, efficiency and simple management
• High performance, high resilience, low latency to support business processes
• Reduced time-to-value via solution architects and operational readiness experts
• Accelerated technology adoption with migration and consultancy services
• Workflow automation delivered by consistent APIs across on-prem and cloud

£11.78 a terabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

871068940459916

Contact

Louise Carr
+447733315094
opportunities@atos.com

Service scope

• Service constraints: Pure guarantee that there will be no requests for planned downtime. For all our maintenance arrangements on both array hardware and array software are non-disruptive upgrades in terms of service availability and performance degradation. ; Please see relevant Service Definition Document.
• System requirements:
  • Operating systems and applications at supported levels
  • Suitable internet links to transfer data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15-minute response SLA & 4-hour onsite break-fix SLA for Sev 1 incidents. ; ; 30-minute response SLA & next business day onsite break-fix SLA for Sev 2 incidents. ; ; 1 business hour response SLA & 3 business days onsite break-fix SLA for Sev 3 incidents. ; ; 2 business hour response SLA & 5 business days onsite break-fix SLA for Sev 4 incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Business Critical Services included in the per GiB price, which includes a Service Account Manager (SAM) ; ; and a Designated Support Engineer (DSE). ; ; 24x7x365 Premium Support with 15-minutes response and 4-hour onsite parts. ; ; All aspects of the hardware are supported. Any failed component will be shipped to site within the agreed support SLA's ; ; and replaced nondisruptively; all hardware components can be replaced online with no impact to end user performance or ; ; service availability ; ; 15 minute response SLA & 4 hour onsite break-fix SLA for Sev 1 incidents. ; ; 30 minute response SLA & next business day onsite break-fix SLA for Sev 2 incidents. ; ; 1 business hour response SLA & 3 business days onsite break-fix SLA for Sev 3 incidents. ; ; 2 business hour response SLA & 5 business days onsite break-fix SLA for Sev 4 incidents.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Simplicity is at the heart of Pure’s technology. Training and enablement is included along with user documentation. ; ; The online support guide is available on the internet:- ; ; https://support.purestorage.com/Pure_Storage_Technical_Services/Technical_Services_Information/Pure_Storage_Customer_Support_Guide ; ; Pure Storage operates a state-of-the-art customer support portal at https://support.purestorage.com. ; ; The portal supports browsing from desktop, tablet, or smartphone with single sign-on between all sections of the site. ; ; Customers may contact Pure Storage Support at support@purestorage.com to request login credentials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: The end user will notify Pure of their intention not to renew the subscription 60 days prior to the current term end date. Provided all workloads have been removed from all Service Infrastructure by the end user or their managed service provider following any agreed post-term grace period, Pure will conduct a field-wipe of the array and a Certification of Erasure. If necessary, the flash modules can be retained by the customer for secure destruction - this is subject to custom pricing.
• End-of-contract process: The arrays have to be returned at end of the term, then Pure will perform a NIST compliant secure erase and provide the certification. Additional charges apply if the client is unable to return the array or wishes to retain the flash modules for secure destruction by the customer at the time of termination (this is done on a case by case basis). ; ; What is included: ; ; - Onboarding ; ; - Ongoing monitoring & reporting ; ; - Capacity and Logistics planning ; ; - Performance and capacity SLA m anagement ; ; - Refresh, upgrades, expansion, removal ; ; - All software, services, support and customer success ; ; - Pure may require access to the hosting data center in order to deploy, substitute, expand, reduce and upgrade underlying assets as needed . Pure retains their right of ownership to all infrastructure deployed under a Pure Evergreen//One service subscription.

Using the service

• Web browser interface: Yes
• Using the web interface: Pure1 is a cloud-based, AI-powered, data management platform for fleets of storage arrays accessible by any device with a web browser. Pure1 automates the management and monitoring of Evergreen//One subscriptions (start and renewal dates are displayed) but the contract cannot be terminated via Pure1. ; Pure1 enables full-stack visibility across systems. Users can view and manage their arrays in a dashboard. ; They can perform real-time performance analysis (up to a month) and capacity analysis (back up to a year). ; ; Pure’s Workload Planner uses AI to better understand the environment and identify optimisation opportunities. ; ; Workload DNA modelling predicts array capacity and performance, intelligently identifies workload and hardware upgrades, ; ; and previews the IT environment based on workload changes. ; ; Dark-sites (without Pure1 connectivity): ; ; 1. Metering Data - We use a syslogs mechanism to report usage and SLA information that is sent to Pure in a scheduled manner by the customer, Pure resident engineer or partner storage admin. ; ; This is to ensure that we can bill and manage the Evergreen//One service and SLA commitments accordingly. ; ; 2. Install Types - specific implementation services for dark site deployments and installs provided as options. ; ; 3. Non-Returnable Hardware - there is an additional charge uplift which can be provided.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Pure1 is a cloud-based, AI-powered, data management platform for fleets of storage arrays accessible by any device with a web browser. Pure1 automates the management and monitoring of Evergreen//One subscriptions (start and renewal dates are displayed) but the contract cannot be terminated via Pure1. ; Pure1 enables full-stack visibility across systems. Users can view and manage their arrays in a dashboard. ; They can perform real-time performance analysis (up to a month) and capacity analysis (back up to a year). ; ; Pure’s Workload Planner uses AI to better understand the environment and identify optimisation opportunities. ; ; Workload DNA modelling predicts array capacity and performance, intelligently identifies workload and hardware upgrades, ; ; and previews the IT environment based on workload changes. ; ; Dark-sites (without Pure1 connectivity): ; ; 1. Metering Data - We use a syslogs mechanism to report usage and SLA information that is sent to Pure in a scheduled manner by the customer, Pure resident engineer or partner storage admin. ; ; This is to ensure that we can bill and manage the Evergreen//One service and SLA commitments accordingly. ; ; 2. Install Types - specific implementation services for dark site deployments and installs provided as options. ; ; 3. Non-Returnable Hardware - there is an additional charge uplift which can be provided.
• Web interface accessibility testing: At the time of writing, no specific testing has been completed for assistive technology users for the web-based Pure1 portal (accessed via your web browser).
• API: Yes
• What users can and can't do using the API: All Evergreen//One offerings are REST API driven. REpresentational State Transfer (REST) uses HTTP requests ; ; to interact with resources within Pure Storage. The Pure Storage REST API provides simple and consistent interfaces for ; ; both on-premise and cloud storage services.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: Any REST API compatible automation suite or development language
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All administrative activities can be performed from the command line with appropriate permissions.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: The solution is deployed for a specific client, not multi-tenant. The service scales to meet demand, inclusive of a ‘25% minimum additional capacity headroom’ SLA (customers are only charged for consumption, not for deployed capacity). Pure1 provides a dashboard through which customers can report and track usage, also monitored by the Customer Success team ensuring proactively managed underlying infrastructure, with alerting in place at 75% utilisation. If a customer is trending towards this level, we reach out to validate usage, and ship and install additional hardware non-disruptively, and at no additional cost (as the customer is only charged for consumption).
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: All Evergreen//One STaaS subscriptions are monitored proactively for utilisation, with automated alert notifications to Customer Success Managers. This is delivered through our cloud-based Pure1 management tooling, access to which is provided to the customer with each subscription. Your CSM will contact you should your utilisation be tracking towards a high level in order to discuss the requirements for hardware upgrades or capacity additions. The CSM will also lead regular service reviews where usage tracking information will be provided and discussed to maintain the service and to keep ahead of new workloads and initiatives that may require Pure to upgrade the deployed hardware. All hardware and array software upgrades are installed non-disruptively, without downtime or degraded performance, and at no additional cost (as the customer is only charged for consumption) to ensure smooth delivery of your projects . Pure1 is an API rich management tool that can be integrated into a wide range of existing customer ITSM platforms to provide customised alerts and effective monitoring to the customer operational teams (Pure can also provide integration support). All subscriptions include SLA commitments on Performance, Availability, System Uptime, Zero Planned Downtime, Zero Data Loss, Energy Efficiency and No Data Migration.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Performance - Latency, IOPS, Bandwidth, Load
  • Consumption tracking against subscription Reserve Commitments or On Demand usage
  • Capacity
  • Protection Status
  • System Health
  • Capacity & Workload Planning
  • VM Topology & Analytics
  • Alerts
  • Support Cases
  • Subscription management
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Providing services utilising technology and service solutions from Pure Storage

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The Purity Operating Environment drives and operates all Pure storage devices and uses an always-on FIPS 140-2 certified implementation of AES-256 algorithm to encrypt all data and metadata stored. This data encryption occurs transparently to the accessing applications and without impacting performance, while maintaining data reduction. The arrays manage the keys used for device locking and data encryption autonomously, regularly refreshing them without administrative intervention. The internal key management uses three layers of dependent keys and supports activities: automatic key rotation, periodic key regeneration, and unreadable partitioned keys that are spread over several FlashArray flash modules.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Volumes / File/ Object data protection
  • Provides NFS and S3 target for most backup clients
  • Native integration with Oracle, Microsoft and SAP database backup technologies
  • Virtual machines
  • Databases
  • Fast Data Backup
  • Rapid data recovery
  • Space-saving immutable (safe mode) snapshots
• Backup controls: Snapshots can be taken instantly on-demand or scheduled by the user or via integration with API automation through existing customer tooling . Protection via snapshots of Individual volumes or volume groups can be managed utilising the flexibility of independent, custom snapshot schedules. Immutable snapshot retention periods can be defined and applied to meet the End User data protection policy.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability SLA = 99.99 99 % .; ; The refund in case of a breach of SLAs are agreed on a case by case basis in the contract with the customer.
• Approach to resilience: Pure’s technology is designed for resilience, with no single points of failure and the ability to upgrade non-disruptively avoiding the need for any planned downtime. Measured average uptime across the entire fleet exceeds 99.9999%.
• Outage reporting: Dashboard Summary Reports available via Pure1 - Lists the top 10 arrays by load performance and capacity relative growth along with load and capacity projections for selected arrays over the next 30 days. Also includes a list of the most recent critical and warning alerts. Uptime reporting can be provided as part of the BCS Service Review. Email notifications available for any incident/severity case transaction.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Our management interfaces (web GUI, SSH, REST API) may be placed onto a network accessible only to the approved users. The web UI and REST API are configured by default to use TLS, and customers can install their own certificates to increase the security of these interfaces. FlashArray administrators do not have access to the data held on the array through the array itself. ; ; For Pure1 Cloud we support SSO with Customer's Identity Provider.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 01/11/2023
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2023
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: FIPS 140-2 certified; Common Criteria certified; PCI-DSS compliant; AES [FIPS 197 and SP 800-38A]; FIPS 198-1; FIPS 180-4; NIAP Certification
• Information security policies and processes: Pure Storage maintains security requirements (consistent with the nature of Pure Storage’s business). The security policies are reviewed, approved and communicated on an annual basis and are available on the intranet. We are also continuously reviewing and improving our Governance, Risk and Compliance functions to ensure that are aligned to the compliance standards required by our customers through a strong focus on our policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: There is a documented change control process for internal changes. For Pure1, almost all changes are heavily code reviewed. We are moving many of our critical systems to continuous deployment. With rigorous automated tests and a staging environment.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Pure Storage’s Vulnerability Management program monitors for applicable vulnerabilities reported from internal and external sources using manual and automated processes. Sources of information monitored include reputable industry information sources e.g MITRE and tool/vendor specific intelligence collated from numerous sources. Pure Storage maintains a variety of dynamic and enumeration tools used by Security, that are tuned to detect and alert for new vulnerabilities. When a new a vulnerability is reported, Pure Storage follows our Vulnerability Management Standard using CVSS scores to assess, triage, and assign remediation efforts.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: APIs and alerting protocols allow for querying and auditing of processes and sub-processes. Pure1 allows for global auditing as well as leveraging the Pure meta AI to predict trends. ; ; System monitoring is continuous on the platform. Telemetry data is updated to Pure1 on a 30-second interval. This is used more for analysis and forecasting through trend analysis. Additional log information is uploaded every hour by the system and scanned for fingerprint matches of existing known issues. If one is triggered it will automatically generate a support case and support will be alerted. See support SLAs within the Service Scope Section.
• Incident management type: Undisclosed
• Incident management approach: Security Incidents are treated the similar fashion as Site incidents and hence aligns with SRE Incident management. We use AlienVault and other tools to monitor for security incidents and response is coordinated with SRE. Pure uses a variety of tools to maintain security for its internal systems. For instance, web filtering, anti-virus and anti-malware screening along with technology that automatically detects unknown threats before the organization is compromised, and each SaaS service used by Pure Storage uses an SSL encryption authentication protocol that leverages encryption. Pure Storage maintains baseline password requirements and access controls, etc.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: VMware, Hyper-V, Citrix XenServer, Oracle VM, Red Hat Virtualisation, KVM Hypervisor
• How shared infrastructure is kept separate: Data Volume segmentation or physical segmentation by providing multiple storage arrays.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Objective of EU Code of Conduct for Energy Efficient data centres is to reduce energy consumption at data centres, and thus their environmental impact, without compromising their performance and capacity. Atos is fully supportive of the principles enshrined in the EU Code of Conduct for Energy Efficient data centres towards more innovative, sustainable and secure data centre facilities. We demonstrate this commitment through continuous development of our data centres, particularly with respect to energy usage. ; ; The EU Code of Conduct for Data Centres utilises Power Utilisation Effectiveness (PUE) as a key metric to assess the overall efficiency of a data centre. Please find below PUE of our UK data centres in Longbridge and Birmingham along with other key attributes: ; ; Longbridge: PUE value 1,16 - indirect free cooling, efficient A/C and UPS upgrades, cold aisle containment implementation, using renewable energy.; Birmingham: PUE value 1,58 – efficient A/C and UPS upgrades, cold aisle containment implementation, using renewable energy.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Atos is a global leader in decarbonised digital services incorporating sustainable practices into our IT services to mitigate against the impact of climate change. This is evidenced by our EcoVadis Platinum Award. We are committed to an SBTi endorsed Science Based Target and are on track to reduce all emissions by 50% between 2019-25 and achieve Net Zero by 2039. Activities to achieve this include: IT Products and Services: We place a 20% sustainability weighting during procurement and use EcoVadis to assess supplier environmental performance. We were awarded “Platinum” status by EcoVadis for the fourth year running in October 2023. Renewable Energy Sources: Since 2018, the electricity purchased for our IT equipment, lighting and some space heating in mainland Great Britain has been from 100% renewable sources. Reduce Energy Consumption: Initiatives include the adoption of remote/hybrid working for employees, leading to a 10% drop in Atos UK&I energy usage between H1 2022 and H1 2023 through the rationalisation of 15 offices. In 2020, we signed up to a group-wide car-fleet agreement to source only electric vehicles with the aim to switch our entire fleet to electric or hybrid by 2025 (70% achievement in 2022). Minimise Electronic Waste: Atos has a circular economy approach to minimise electronic waste and extend the lifespan of its IT equipment ensuring that 100% of our obsolete IT assets are collected, reused, or recycled in a responsible way. The policy approach is based on the ISO14001 certified management system. In the UK we partner with Tier1, an SME specialising in hardware recycling. We will assess each call-off contract from G-Cloud 14 and make commitments that will drive sustainability such as: • Selecting sustainable partners and hosting joint decarbonisation workshops • Delivering environmental volunteering opportunities • Delivering training/education on sustainability

  Tackling economic inequality

  Atos recognises that the IT sector faces employment and skills shortages whilst under-represented groups still face barriers to accessing jobs. According to Prospects.ac.uk (December 2023), less than 8.5% of senior leaders in UK tech are from ethnic minority groups, only 16% of IT professionals are female and less than 9% of all IT specialists have a disability. We have implemented initiatives to tackle economic inequality: Early Career Talent Activities Atos provides work experience placements and STEM outreach to schools/universities to inspire students from different backgrounds across the UK into technology careers. Our Graduate and Apprenticeship programmes are over 18 months and provide experience in project delivery, operations and technical areas. The Atos Graduate Internship and Apprenticeship Community supports members in building up a network across the organisation and provides extra-curricular opportunities. Recruitment Activities We have embedded a fully inclusive and accessible end-to-end recruitment process. Actions include: Our Recruitment professionals to complete ‘Diversity, Equality and Inclusion (DEI) training for HR and Talent Professionals’ to attract a diverse talent pool We use Textio, a writing-enhancement service, to remove gender bias from job adverts We use video and flexible/adjusted interviews to provide support if wanted by people with disabilities including neurodiversity, such as assistive technology and schedule flexibility We organise tech career events and partner with organisations such as Bright Network to target candidates from under-represented groups. Career Development Activities All Atos employees are encouraged to set an Individual Development Plan with access to in-house learning and development resources such as Atos University. We will assess each call-off contract from G-Cloud 14 and make commitments that will tackle economic inequality such as: Creating employment opportunities Collaborating with our partners such as Next Tech Girls and SmartSTEMs to deliver training schemes/programmes to address any identified skills gaps and support skills growth.

  Equal opportunity

  Atos has been recognised as a leading employer in supporting an inclusive workplace through its inclusion in the Times Top 50 Employers for Gender Equality 2023 and our Level 3 Disability Confident Leader status. We continually review and improve our DEI initiatives to ensure we advance our goal. Inclusive/accessible recruitment activities We have embedded a fully inclusive and accessible end-to-end recruitment process. To achieve this, we engaged external partners to provide training to managers/HR to ensure fair recruitment by removing barriers and attracting diverse talent. Inclusive working conditions We create an inclusive working environment where all individuals can thrive and enable Atos to retain diverse talent: Policies: Our policies ensure we support all our employees regardless of their characteristics, enabling everyone to access and pursue opportunities available in Atos. DEI Networks: Our employee-led networks are advocates for equality and change in the workplace and wider society. Business Initiatives: We have initiatives to support under-represented groups’ progress in our workplace such as talent programmes and embedding cultural events into our calendar including International Woman’s Day and Black History Month. Fair Pay Our Diversity Pay Gap Report aligned to the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, is published annually and provides transparent reporting on our progress to create gender and ethnicity balance. Flexible Working Atos is proud to actively support remote/hybrid and flexible working to assist all employees achieve a good work life balance. Beyond this, our Flexible Working Policy outlines the support available to employees and candidates with fluctuating health conditions or care/personal responsibilities. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as: Creating employment opportunities for under-represented groups by working with inclusive recruitment partners such as Bright Network Delivering training schemes and programmes for under-represented groups

  Wellbeing

  We are signatories of the Six Standards of Mental Health and invest significantly in the mental health of our employees: Prioritising mental health We provide a comprehensive Employee Assistance Programme (EAP) to all staff including an online GP service, wellbeing toolkits and a free, anonymous 24/7 helpline where employees can get counselling and advice on a wide range of topics including family, financial and legal matters. Promoting positive mental health Our senior leadership team and Mental Health First Aiders act as positive role models, endorsing initiatives like World Mental Health Week. Open culture We drive an open culture where conversations about mental health are supported. Line Managers promote employee wellbeing through monthly 1-2-1s and workload assessment. Should an employee raise a concern over their workload, their Line Manager conducts Individual Stress Risk Assessments and encourages EAP and Stronger Minds helpline use when needed. Holding regular 1-2-1s is a metric Atos Line Managers are appraised on as part of our Performance Management system, ensuring nurturing connections between our managers and employees are embedded as a culture. Increasing organisational capability We partner with third-party specialists in wellbeing and mental health, such as Genius Within, to provide training to our employees. Providing tools and support We provide annual training on subjects such as anxiety and depression, and signpost mental health tools available on our Wellbeing Hub. Tools include links to NHS Mental Health helplines, AXA PPP Wellbeing articles and a Mental Health Toolkit with 19 tips/tools breathing exercises and sleep techniques. Increasing transparency We measure wellbeing in surveys and publish action plans to address employee feedback gathered from the survey. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as funding Mental Health First Aiders for the contract delivery team.

Pricing

• Price: £11.78 a terabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We have the possibility to do physical or virtual PoCs. ; ; We have various offers and promotions which may apply. Please contact us for more information.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.com. Tell them what format you need. It will help if you say what assistive technology you use.