Claritas Solutions Ltd

HyperCloud for Criminal Justice

A UK Sovereign Public Cloud Platform dedicated for use by UK Criminal Justice organisations, partners, or suppliers - meeting all Data Protection Act 2018 Part 3 requirements.
Provides UK processing in approved datacentres, supported by Police Vetted and security cleared UK personnel for data in OFFICIAL and SECRET GSC Tiers

Features

• 100% UK-only based processing, storage and support
• Supports GSC 2023 OFFICIAL tiers, and data up to SECRET
• Elastically-scalable Public, Private or Community cloud supporting IaaS/PaaS
• Hosted in UK Police assured (PASF) datacentres
• Includes Customer Special Terms for DPA 2018 Part 3 obligations
• Self-service software defined networks and automated deployment
• Marketplace driven pre-built VM images and software solutions
• Consumption-based billing, or pre-purchased capacity as required
• Connectivity via Internet,HMG/Policing secure WANs or direct connection
• Enables Hybrid & Edge Cloud Integration with Hyperscaler Public Cloud

Benefits

• Built-in security & data protection (DPA2018 Pt3) by design
• Community and controlled-access group spaces designed for multi-agency working
• Simple UI with delegated administration functions through role-based controls
• Rapid self-provisioning with no minimum spend requirement for entry
• Technology agnostic platform supporting all major OS/s & applications
• Supports hosted, self-hosted, on-prem, & ruggedised mobile deployment models
• Enables Cloud processing under DPA 2018 S.73(4)(b) limitations
• Well-defined inward/outward migration pathways and tooling
• Integrates with major hyperscaler services with no dependencies upon them
• Pre-bundled with specialist DPA 2018 Pt3 advisory services

£336 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

874610415718100

Contact

Sales Team
0330 333 88 33
sales@claritas-solutions.com

Service scope

• Service constraints: This service operates 100% from within the UK, meets all DPA 2018 Pt3 legal requirements and is offered only to bona-fide Criminal Justice users.; ; External gateway or API connectivity to non-UK services can be provided but may reduce user compliance outcomes.; ; The service is intended principally for organisations subject to Data Protection Act 2018 Part 3 or Part 4 obligations, with managed inter-connectivity to our sister HyperCloud for UK Government services to enable cross-agency and cross-legislative boundary collaborative working .; ; Service Interface is typically through a Web Browser UI or API's, but CLI options may be provided on special request.
• System requirements:
  • The service interfaces are technology agnostic
  • User UI is provided through any generic Web Browser
  • API information is published to enable service integrations
  • Terminal Services and VDI connectivity can be supported
  • Users must have a genuine Criminal Justice requirement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are assigned based on severity and client impact. ; The severity level of the ticket will be determined and logged in the Claritas ITSM tool. ; The ITSM tool is fully ITIL aligned and caters for Request Fulfilment, Incident Management, Problem Management, Change Management and other service delivery processes. ; SLA management and response times are mutually agreed upon and defined together within the contract and can be operated 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As the webchat uses standard web browser client, our experience to date is that most widely available web-client assistive technologies work without issue.
• Onsite support: Yes, at extra cost
• Support levels: UK based support team made up of 1st, 2nd, and 3rd line engineers:; 1st Line are responsible for inbound communications during core hours.; Support outside core hours is handled by on-call engineers. ; Key Roles related to Service Management and their defined responsibilities are: ; Service Desk Manager; • Management of all Technical Support Team members ; • Ensures the team have the correct tools, training and knowledge to perform their roles ; • Ensures adherence to processes and SLA’s and KPI’s are met ; • Escalation point for all ticket types when needed 1st Line ; ; Service Desk Team; • Provide Single-Point-of-Contact for all tickets types raised ; • Initial triage and implementation of first-time fixes when possible ; • Ownership of request fulfilment tickets ; • Responsible for accurate logging of tickets 2nd Line ; • Responsible for the bulk of incident resolutions ; • Contribution to Problem Management and Workaround library ; ; Onsite field engineers attend data centres and client sites (when required) ; • Owners of routine maintenance and patch management 3rd Line ; • Main contributors to Problem Management, responsible for identifying permanent resolutions and workarounds ; • Owners of complex incidents ; • Implementation of complex changes ; • Responsible for some project delivery work
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All HyperCloud for Criminal Justice users must have a bonafide purpose and justification for enrolment on the service which operates as an access-controlled Public Cloud platform.; The HyperCloud platform and service is designed to be simple to access and use with full contextual support linked from the Web UI to HTML based documentation.; ; Additional background documentation, best practices, FAQ's and Architectural recommendations are provided to all customers in a knowledge base product, whilst specific blueprinted deployment models and user guides are downloadable in PDF format.; ; Training is available upon request at additional cost, with a full professional services 'take-on' service available if necessary on a tailored cost model.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data may be extracted through user-driven self service extraction using provided tools and API's, or as part of a managed contract-end activity at additional cost negotiated during contract discussions.
• End-of-contract process: An agreed end of contract process will be discussed and documented based on mutually agreed terms drawn up during contract negotiation.; ; By default, and if no alternative agreement is in place, customer data shall be deleted 30 days after the contract end date.

Using the service

• Web browser interface: Yes
• Using the web interface: The service is designed to be fully administrated and accessed via Web Browser in a simple to use, role based access controlled UI providing granular levels of users permissions based on service families, technology stack or departmental functions.; ; With the minimum assigned privileges, the web portal provides a real-time dashboard, indicating running services, health and basic support information to reduce routine service-desk enquiries.; ; The customer's service management or support personnel can start, suspend, snapshot and restore VM's and/or services with granular access defined down to individual machines if required.; ; Users with authority to spend may provision new VM's from bare-build or Marketplace images or to modify, initiate or close-down tenancies and cloud services.; Marketplaces can be generic, vendor-specific, or dedicated to a customer, with fine-grained permission based access for each.; ; Hypercloud for Criminal Justice also contains specific Marketplaces for DPA 2018 Pt3 compliant services, VM images and products.; ; Information on management of expenditure is provided on-screen in real-time and can be projected forward by week, month, quarterly or annually, with reporting and data export capabilities for senior managers and executive dashboards.; ; Web UI services can be customised or expanded by API's or scripting on request at additional cost.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: The web UI is provided as part of the standard HyperCloud technology stack and has been subjected to vendor based testing through standard web-clients and their assistive technology plug-ins
• API: Yes
• What users can and can't do using the API: All core functions of the Hypercloud service are addressable by API, subject to them being exposed to a suitably secured client-facing interface.; ; Published API services, specifications, documentation and sample code are made available in public code repositories.; Controlled API services may be exposed and documented to customers on presentation of a valid requirement and formal request.; A charge may be applicable to non-standard API service presentations.; ; HyperCloud for Criminal Justice API's may be limited to presentation over secured and assured network interfaces on HMG, Police and Justice networks or through direct connection to assured CJS environments.; ; API presentation to non-UK based services may negatively impact on DPA 2018 Part 3 compliance and can be enabled on a case-by-case risk informed basis only.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: CLI services are presented to customers on a case by case basis subject to achievement of secure connectivity and adherence to service security requirements.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: The Hypercloud for Criminal Justice platform is a non-hyperconverged infrastructure supporting both linear and non-linear expansion of compute, network and storage.; Resource management ensures a baseline of 25% additional capacity is maintained by default.; Users may reserve instances and resources to guarantee availability of resource on demand, and distribute their services across self-selected datacentres, availability zones, resource pools and segregated hardware.; Compute and Storage resources are offered at different performance levels to enable users to balance their services to meet specific business needs.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
  • Other
• Other usage reporting: Users may subscribe to a dedicated customer manager function providing them with a named point of contact who shall act as their Hypercloud Service Advisor throughout the contract term.; HyperCloud Service Advisors maintain communications through scheduled and ad-hoc meetings and telephone during which usage updates and trend information shall be provided

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All sites used for HyperCloud for Criminal Justice operations are listed Police Assured Secure Facilities (PASF) located within the UK and subject only to UK legislation.; All services fully meet the DPA 2018 S.59 processor obligations, S.61 ROPA, and S.62 Logging requirements. ; Specific controls to meet S.66 Security requirements have been applied, including those to limit loss or corruption of data.; ; Additional controls can be negotiated and applied on a case-by-case basis if required by users.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Data back up at File, Block or Database level
  • Virtual Machines may be Snapshotted, maintaining Machine State
  • Backups may be for Full Environment or by Service
  • Full or incremental on Child, Parent & Grandparent cycle
  • Off-site backups at additional cost
  • Multiple encryption options available including BYOK
  • Periodic backup-restore confirmation can be conducted for DR planning
• Backup controls: Depending on the service requirements, backup can either be scheduled and set up via the portal, through a configured service product or as a fully managed service as part of the contract requirements.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
• Other protection between networks: Boundary network connections are managed into the HyperCloud for Criminal Justice service through secure gateways under the management of the service provider.; These gateways follow established HMG, Policing and industry patterns to control data flows by network type, protocol, service port and bearer risk profile.; ; Within the gateway boundary, networking services are by default software defined but may use dedicated physical segregation, routing and hardware encryption at additional cost to a specific customers specification if required.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: User services may be deployed at their discretion on to communal (shared multi-user) or dedicated (user tenant) instances, which may be further constrained through either mandatory service-provider enforced segregation backed by terms of service (i.e. Tenancy or Community of Interest separation); or ; User defined service segregation and data transfer sharing controls (Service Neighbourhoods). ; These have customisable user-managed network data separation maintained through industry standard or HMG specification encryption as required by each customer. ; ; Internal HyperCloud networking services are by default software defined, but may use dedicated physical segregation, routing and hardware encryption at additional cost if required.

Availability and resilience

• Guaranteed availability: The HyperCloud for Criminal Justice service is designed to resiliently provide a 24x7x365 service with better than 99.95% availability, but customers may specify different availability requirements up to and including this threshold on a range of operating hours.; ; For business critical blue-light or 999 services we apply an operating hours default baseline of 24x7x365.; ; Otherwise, operating hours and availability requirements are negotiable on a case by case basis along with tailored service credit and payment reductions to meet specific customer needs and at a range of pricing options.
• Approach to resilience: The HyperCloud for Criminal Justice services operate at all times in a minimum of two geographically distributed datacentres, each of which contains multiple local availability zones and provide always-on service availability.; ; Networking connections are geographically diversely routed to provide highly available connectivity and by default all customer data and service configurations are replicated to at least two datacentres.; ; Further details of measures taken to provide service resilience and customer selectable options can be made available upon request to validated Criminal Justice organisations.
• Outage reporting: The HyperCloud for Criminal Justice Web UI contains a service dashboard accessible by default to all users.; API connectivity to provide near-real time updates on service health is available as part of the core service.; ; Email and SMS alerts are available as options selectable by each customer.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is limited to secure and assured sites on dedicated workstations over approved bearers by default.; Emergency access is available through break-glass controls reportable to, and audted by, the Claritas Executive Management.; All administration and management access is independently monitored and tracked by a 3rd party to minimise insider attack risks, and a 2-man rule is applied to all high value security tasks.; Management access to user data and running services requires access pre-enablement with an associated service desk tool ticket or executive approval in all cases and cannot be bypassed by a single administrator.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: 07/05/2022
• What the ISO/IEC 27001 doesn’t cover: All services in scope of this G Cloud listing, supporting business services and governance functions are within the scope of the ISO/IEC 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: HyperCloud for Criminal Justice also complies with CSA CAIQ version 4.0 as required for STAR registration. ; This has been augmented to align with Criminal Justice sector specific policies, legislation, and governance. ; CAIQ Augmented models can be further extended upon request.
• Information security policies and processes: Information Security is owned and sponsored by a named board member, who may also have legal dutyholder responsibilities where applicable.; Claritas operate a Policy, Standards, Procedures and Guidelines (PSPG) heirarchical model aligned to industry standards and compiled under ITIL processes.; Policies and Standards are owned and maintained by the Operational Security Manager (OSM) on behalf of the board.; Procedures and Guidelines are maintained by Unit and Capability leads under OSM editorial approval.; ; All PSPG documentation is reviewed, and where necessary updated, at least annually to reflect changes in legislation, good practice and to incorporate lessons learned outputs.; ; An independent 3rd party security assessor function can be applied, at additional cost, to provide direct feedback on policy and process effectiveness for users This is a mature model having been in operation for over 5 years and we recommend this to all clients in regulated sectors or requiring validated assurance. ; The 3rd party security assessor has open-door access to all parts of our service to provide unrivalled transparency on our service operations. This is aligned to the NCSC Cloud Security Independent Evaluation guidance for high value environments and provides a bespoke assurance capability for our Public Cloud services for customers needing this.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and provenance of our service begins in the product supply chain with platform hardware built in secure premises approved to AUKUS standards, and all binaries compiled from source to give the most secure baseline product possible.; Throughout our install, commissioning, and delivery phases all activities are tracked and accountable to a known, named, and vetted team member.; Through life we operate a mandatory change control regime based upon the CSA CAIQ v4 (CCM V3 replacement) governance, optimised and cross referenced where applicable to specific sector policies and UK legislation. All change history is maintained and is auditable.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: HyperCloud for Criminal Justice operates continuous automated scanning 24x7x365 of the platform, which can be extended to user VM's and services for a small additional fee.; The platform is designed for simple patching in a self-healing, where a single patch binary is deployed and all service components self-patch and report by exception.; This enables a continuous patching and reporting regime for the platform, which may be extended to user VM's for a small fee.; Threat & vulnerability information is obtained from both public and HMG sources and we participate in WARPS for multiple sectors and custoimer groups.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective Monitoring (PMon) is aligned to the underlying principles of GPG13 delivered in two tiers:; Internal PMon operates from our in-house SOC, using automated scanning, parsing and response tooling to analyse and classify attacks; External PMon is delivered by an experienced wholly UK based 3rd Party provider with whom we have worked for over 20 years on HMG services up to and including SECRET classifications. They provides both event confirmation and correlation across other client services.; ; Our standard ToS enable us to take active measures to protect hosted services and data, and these can be modified to meet customer requirements.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have defined processes for common events and incidents, supported by a knowledge base to which users and internal resources can contribute. ; Users may report incidents in a variety of ways (phone/email or direct integration with user ITSM tooling). ; Reports are provided in a variety of ways aligned to their severity, and direct named point of contact interaction is our default service. ; Confirmed high priority incidents (P1) resulting in service interruption or significant degradation will always have a report produced for client management examnination.; Reports on lesser incidents will typically be aggregated and issued monthly via the service web-portal.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: All users are assigned to a specific tenancy upon service commencement, access to which is controlled both by supplier applied mandatory routing controls and user-defined technical controls.; Users may deployed services on to communal (shared multi-user) or dedicated (user tenant) instances, further constrained through mandatory service-provider enforced segregation backed by terms of service (i.e. Tenancy or Community of Interest separation), or User defined service segregation and data sharing controls (Service Neighbourhoods). ; Compute, Network and Storage resources are segregated by customer type, separating users with different data types, risk profiles or regulatory regimes through software controls or dedicated hardware separation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The data centres used for HyperCloud for Criminal Justice are Tier 3+ data centres - among the most efficient in the world - with an efficiency rating of PuE 1.2. ; Across 83,000ft2 with 1,580 racks, the 3 UK core datacentres used provide access to ISO27001 certified, highly secure and robust environments.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Claritas recognise our responsibility to reduce our greenhouse gas emissions and to meet our environmental targets to fight climate change. This includes measures such as reducing our carbon footprint, reducing waste and increasing recycling. In February 2024, we achieved our first Bronze level Social Value Quality Mark, a certification model that recognises the highest known standards in value-led business and evidences our commitment as an organisation to ensure our operations bring societal benefits. Claritas intend to progress this journey to achieve higher awards on this scheme over the coming months and years.; Claritas have embarked on the journey to do our part in being sustainable, and to care for our people; which includes achieving 'Support the Goals' 4 Stars and being a 'Great Place to Work' as steps towards building a conscientious future for our business. ; In direct response to the carbon emissions targets and the UK’s legislation to achieve Net Zero by 2050, we are currently developing a strategy with the overall target of Net-Zero greenhouse gas emissions for our direct operations with a target focus on: - Energy Consumption. - Our Supply Chain. - Waste Management. - Team Member Footprint.; ; Our selected Cloud technology platform has been designed to operate on a low energy model, with optimised bespoke hardware recugin power draw and heat generation. It's small datacentre footprint has enabled us to reduce our rack utilisation by 80% with no loss of service resilience or performance.; This shall also reduce our WEEE output at the termination of service providing a full-lifecycle reduction towards achievement of our climate change goals.

  Covid-19 recovery

  Staying Covid-19 Secure during the pandemic was of paramount importance to Claritas. Whilst maintaining critical services for our public sector customers without interruption, we complied with the government’s guidance on managing the risk of Covid-19 and implemented steps to safer working together, these included: - Carrying out a Covid-19 risk assessment and sharing the results of the risk assessment with our workforce - Cleaning, handwashing, and hygiene procedures in line with guidance - Taking reasonable steps to help people work from home - taking reasonable steps to maintain a 2m distance in the workplace. ; We have continued sensible measures to reduce ongoing infection risks and improve our workplace environment even though the COVID-019 emergency has now passed.; ; This has included review of our site occupancy levels to provide separation, and mitigating actions to manage transmission risk, whilst enabling vulnerable staff to return to the office without fear.; As we moved forward over the past 2 years, and COVID 19 restrictions have eased, we continue to monitor the situation and have implemented continuation guidelines to keep our clients, team members and the public safe: When staff are unwell, we ask them to do a Covid-19 test and if they test positive, they are to work from home until they test negative. ; We keep fresh air flowing in our office and meeting rooms and observe and practice good hygiene (wash hands, sanitise, clear surroundings); We have invested in filters, fans and air recirculation systems, and provided team separation to limit cross-function risks, whilst providing segregated pods and work areas for staff requiring additional protective measures to safely return to the workplace.

  Tackling economic inequality

  At Claritas, we demonstrate our passion and enthusiasm for making a difference in the lives of our team members, others, and the communities in which we live and work. Our success depends on the communities where we, our team members, our partners, and our customers live and work continuing to thrive and we’re committed to the ongoing support of this. Claritas aims to support and serve the communities around us. We look to give back to our local and broader area communities through corporate initiatives and employee activities. We are immensely proud of the support we have given to our team members and communities during a difficult 24 months to support in tackling economic inequality. A few examples of how we have supported local schools, charities, and team members include: ; • Donating Computers to local schools during the pandemic so children who did not have access to a computer could access their online lessons. ; • Cost of Living fuel allowance for all team members of £100 a month to help with the increased cost of energy, food and household bills. • Fuel allowance to cover the cost of team members commuting into the office as to not impact their take-home pay by having to buy extra petrol for work commuting. ; • Regular charity events to raise money and awareness supporting local and national charities

  Equal opportunity

  At Claritas, it all starts with our people, which is why we put emphasis on building a diverse, inclusive and equality-driven culture. We have our headquarters based in Wetherby, Yorkshire, and are continually looking to attract and recruit the best talent and in growing our teams, we are focused on increasing diversity, equality, and inclusivity across our organisation from leadership roles to our entry-level positions. Our people make the difference and is why we have an unwavering focus to make Claritas a great place to work. This approach enables us to attract the best and most diverse talent committed to delivering the highest levels of service to our customers and making a positive impact on our communities. We provide equal opportunities throughout our business and our board has a 50% male-to-female ratio.

  Wellbeing

  Claritas hold ourselves to the highest standards for both societal and personnel well-being, applying these to how we conduct our business, treat our customers, and look after the welfare of our team members. Our team members safety, comfort and well-being is vital to our business and as such, we invest heavily in making sure our people have the right tools, balance and opportunities to progress. To ensure healthy well-being for our people we provide: • Training and industry events for team members' continuous career development • Flexible working wherever possible (work from the office, home or hybrid) • BUPA healthcare cover, including dental • Extra holiday entitlement for team members' birthday • Annual leave annual accruement • Great place to work office with well-being in mind (quiet areas, collaborations areas, downtime areas) • Cost of Living fuel allowance for all team members of £100 a month to help with the increased cost of energy, food, and household bills. • Fuel allowance to cover the cost of team members commuting into the office to not impact their take-home pay by having to buy extra petrol for work commuting.

Pricing

• Price: £336 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A controlled access fully functional demonstration environment for Sovereign HyperCloud for UK Government is available to pre-qualified prospective customers on request.; This is not time limted by default but is unsuitable for hosting of live data or services.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.