Intec Systems Ltd

HCL Notes & Domino Application Hosting

A secure service to host your HCL Domino Servers and applications meaning existing infrastructure can be decommissioned. The Domino hosting service provides a predictable monthly cost to allow the business to manage costs more effectively.

Features

• HCL Domino application hosting
• Lotus Notes support
• Uses IBM Cloud Datacenter
• Support legacy domino applications
• High level performance monitoring
• Fully managed service
• Security rich services
• Virtualised or dedicated hosting environment
• HCL Platinum Business Partner and IBM Business Partner
• ISO9001 Accredited partner

Benefits

• Predictable monthly cost
• Reduced business risk
• Cost reduction
• Eliminate need for on-site hardware
• Achieve a digital business model
• Responsive, agile and flexible approach
• Server migration capabilities
• Optimisation of architecture
• Remove single point of reliance for domino application knowledge
• Best in-class application and infrastructure hosting & support

£438 a server a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

875110861892115

Contact

Steven Laurie
07841493822
slaurie@intec.co.uk

Service scope

• Service constraints: Maintenance of servers will be agreed with client so that business is unaffected by any down time.
• System requirements: Domino Software Licensing (we will also evaluate alternative options)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and phone support during normal working hours. Support required outside of standard working hours can be put in place at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Chat dialogue with support technicians, including ability to share screenshots.
• Web chat accessibility testing: We can explore options to address any specific requirements in order to meet support objectives.
• Onsite support: Yes, at extra cost
• Support levels: Most support requests will be managed remotely as servers are located in a datacentre. Any specific user requirements can also be managed remotely with agreed software to access desktops.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An initial meeting to fully understand the clients current and future needs and specific details around the existing environment. From this, we will make recommendations and agree the appropriate levels of service and support required. Using the Intec 4-step methodology: 1. Preparation 2. Migration 3. Application Familiarisation 4. On-going support Client training needs can be discussed as part of the initial meeting. Migration Process: The current user community will be migrated along with Application Security settings intact. Intec's iMigrate migration tool will assist with the analysis and migration of applications and users to the new environment. iMigrate also manages security setting configuration on the new server. The future environment will be documented and agreed with you in preparation for the new server deployment. The new Domino server and domain will be installed and prepared ready for applications to be migrated from the current environment. This includes configuring IBM best practice house keeping activities to ensure the server efficiency is optimised. Intec will work with you to ensure appropriate back up procedures are in place and that consideration is given to recovery procedures in the event of a disaster
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The client can use their standard technology to extract data and end of contract. Once the data has been extracted, all data is erased from the vendor (IBM or AWS) Cloud infrastructure.
• End-of-contract process: There are no additional costs at end of contract unless specific activities are required, in which case we can provide estimate. If a client decides to end the contract, billing will stop once the client confirms the data has been extracted. Note, the date will then be erased from the Cloud infrastructure.

Using the service

• Web browser interface: Yes
• Using the web interface: Users accessing Domino applications can continue to work as they have done previously. The only change is the location of the server that is being accessed.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: The Cloud infrastructure will use reasonable efforts to provide a service level of 100% for the Public Network, Private Network and customer portal. Users can provision dedicated resources such as; baremetal servers, security devices, storages devices and network devices.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: 24x7x365 NOC Monitoring
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HCL Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• Backup controls: Backup procedures would be agreed as part of the service definition with the client.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: IBM Cloud use reasonable efforts to provide service level of 100% for Public and Private networks. ; For IBM Cloud, further details of availability assurances can be found in section 3.2 of the following: https://www.ibm.com/support/customer/csol/terms?id=i126-6605&lc=en#detail-document; ; For AWS, please see https://aws.amazon.com/compute/sla/
• Approach to resilience: This will be agreed with the client depending upon which level of availability is required. The architecture can be designed to build in fail-over or back up across multiple data centres if required.
• Outage reporting: Intec will work with clients on how to best handle outage communication depending on the extent of the managed service.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Intec is a reseller of IBM Cloud Services, therefore the details below are related to the IBM Cloud processes: IBM Cloud network architecture insures that VMs may be expose to public via internet as well via a private network interface. The private network which provides access to resources such as VMs is accessible via VPN and/or via client establishing connectivity via PPTP, IPSEC, SSL etc. The client portal and API layer are accessible via the internet and provide for multiple levels of access control (user credentials - including multi-factor and external authorisation capabilities, secure API key), client source IP address.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification
• ISO/IEC 27001 accreditation date: 29/11/2021
• What the ISO/IEC 27001 doesn’t cover: Certificate: https://www.ibm.com/support/pages/system/files/inline-files/saas_27k_v2_2024.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Intec Systems work closely with IBM Cloud and AWS and can provide details of security policy information on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Intec is a reseller of IBM Cloud Services, therefore the details below are related to IBM Cloud processes: IBM follows best practices for systems management including change management. The entire Cloud platform is built on top of a technology called Infrastructure Management System (IMS). All automated operations and functionality in the Cloud platform are controlled by IMS. This includes provisioning and de-provisioning of services, logging, billing and alerts Cloud operational management includes reporting and alert vulnerabilities and incidents.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Intec is a reseller of IBM Cloud Services, therefore the details below are related to the IBM Cloud processes: IBM regularly performs scans of the components supporting the management system as well as the perimeter network for access to clients compute resources. Once any high or critical issues identified have been addressed and appropriate departments have been notified, a re-scan is initiated to ensure all issues have been resolved appropriately. In addition, a Nessus Vulnerability Assessment scan of provisioned instances can be scheduled at no charge via the Cloud portal. Intec will work with client on remediation of any issues.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Intec is a reseller of IBM Cloud Services, therefore the details below are related to IBM Cloud processes: IBM provides 24 hours per day monitoring and regularly analyses security logs generated from platform components for suspicious activity. Logged alerts are handled in a timely manner and, if applicable information is communicated to the client via the standard incident response and support mechanisms. A support and incident response system exists to communicate any activity to clients regarding the Cloud infrastructure. If malicious network activity is detected, it will null route the traffic and work with the client to re-mediate the activity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Intec is a reseller of IBM Cloud Services, therefore the details below are related to IBM Cloud processes: IBM Cloud will follow IBM Computer Security Incident response team (CSIRT) procedures for any internal breach that impacts IBM Cloud internal infrastructure and will notify customers as appropriate following IBM CSIRT as required. Users can report incidents via the customer portal.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: IBM: https://www.ibm.com/ibm/environment/climate/datacenter_energy.shtml; ; AWS: https://sustainability.aboutamazon.com/products-services/the-cloud?energyType=true

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Intec is a small business but can contribute to climate emergency by adopting best practice in business operations. The business looks to optimise transportation through car sharing whenever possible, offering working from home and holding at least 50% of client meetings via web meeting when they would have previously been held in person. Our business solutions are focused on Software-as-a-Service (SaaS), adopting server and storage capacity from key vendors, thus reducing footprint of servers in our clients' businesses and reducing energy consumption. Internally, replacing appliances with more efficient devices and adopting 'green' energy tariffs. Promote recycling and reducing all forms of waste - educating employees to be more effective and adopting best practice at work and home.

  Covid-19 recovery

  Intec can play a part in supporting COVID-19 recovery by promoting and maintaining effective hygiene levels, continuing to offer remote working and sustainable travel solutions, particularly for those employees who are vulnerable or shielding. Taking on employee feedback to assess and improve workplace conditions and offer staff training to raise awareness on health and wellbeing. Reviewing status at monthly management reviews to ensure any improvements can be implemented quickly. Providing effective support to employees affected by COVID-19 either directly or family members.

  Tackling economic inequality

  The purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination. All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation. Intec support decent working conditions for all employees throughout the business and wider supply chain where possible. Continually provide education and training to improve skills of the workforce. Invest in R&D which aligns to sustainable development to drive economic growth and improve productivity.

  Equal opportunity

  Intec Systems Limited is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination. All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation. Our commitment: To create an environment in which individual differences and the contributions of all our staff are recognised and valued. Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated. Training, development and progression opportunities are available to all staff. Equality in the workplace is good management practice and makes sound business sense. We will review all our employment practices and procedures to ensure fairness. Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.

  Wellbeing

  Intec adopts inclusive and accessible recruitment practices, development practices and retention focused activities including recruiting, managing and developing people with a disability or health condition. Investing in the physical and mental health and wellbeing of the workforce. Employees have a clear process of raising concerns or ideas to the management team. Monthly management meetings and weekly 'check-in' calls ensure requests and ideas can be considered and actioned quickly and effectively. Improving Mental Health at work by offering flexibility and working from home to enable employees to manage work/life balance effectively. Providing 25 day holiday entitlement plus Bank Holidays (33 days total) Providing family healthcare cover Intec recently transitioned to become an employee-owned business run through an employee ownership trust (EOT), which enabled the company to be acquired by a Trust which exists for the benefit of all the company employees, who will then indirectly own the business. EOTs were established in the Finance Act 2014 to encourage companies to become employee owned. This ownership model is seen by the government as having an enduring ownership structure and tangible employee benefits, resulting in a long-term strategic view and increased business investment, to the benefit of not just the employees, but customers and business partners also.

Pricing

• Price: £438 a server a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.