FullProxy Ltd

Fortinet Software-Defined Edge and Infrastructure Security - Direct / AWS CPPO

Leveraging Fortigate Virtual Machine (VM) technology to provide Software-Defined Wide-Area-Networking (SD-WAN) and Software-Defined Networking (SDN) with security functionality, including; Unified Threat Management (UTM), Sandboxing, Email Security, Email Security, Machine Learning, Network Access Control (NAC), Authentication, Remote Access Services and Web Application Filtering (WAF).

Features

• Software-Defined Networking with integrated security
• Public and private cloud support
• Broad ‘Security Fabric’ to support zero-trust security
• Automate detection and response to emerging threats
• Layer-7 inspection, routing and protection of traffic
• Standardised operating system across all deployment methods
• Integrations with multiple third-party Fabric Partners
• Profile and Policy-based firewall options
• WAN Optimisation and Traffic-Shaping

Benefits

• Improve visibility and security of applications and services
• Automate Security Response in multi-cloud environments
• Single Operating System across Cloud & Physical environments
• Feature rich management and analytics capabilities
• Industry leading SSL-Inspection throughput in Cloud environments
• Support for all major public and private clouds
• Industry leading protection rates verified by NSS Labs
• Newest and best performing challenger in Gartner SD-WAN report
• Autoscaling, SR-IOV and other cloud integration to improve performance
• Dynamic object & policy support to secure DevOps Processes

£100 to £500,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

878939615724178

Contact

Chris Templeton / Ewan Ferguson
0141 291 5500
g-cloud@fullproxy.com

Service scope

• Service constraints: The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
• System requirements:
  • Virtual machines require a minimum resource allocation.
  • Some clouds are unsupported by some products (See Datasheet)
  • Some features are dependent on license (See Datasheet)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.; ; Response times are defined by ticket priority: ; ; P1 – 24x7x365 – 1 Hour Response Time; P2 – 8x5 – 1 Hour Response Time; P3 – 8x5 – Next Business Day Response Time; P4 – 8x5 – 2 Business Days Response Time"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: "Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work. "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products. ; ; Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products. ; ; On-site training is available via Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Browser based video
• End-of-contract data extraction: For VM deployments, no data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.; ; For SaaS based deployments in Fortinet’s DC, retained data will depend on the deployment methodology, for example server deployments will have customer email content stored on the platform. When migrating away from the SaaS offering customers should migrate all required data (email’s, record and reports) off the system before the end of contract, when the instance and associated data will be deleted.
• End-of-contract process: Once the licensing period ends, the virtual machines will continue to operate. The user will lose access to support services (TAC) along with updates to features including, but not limited to Firmware, Anti-Virus Database, IPS Database, Global Threat Data, Application Signatures, Website Classifications, Anti-Spam Signatures, Internet Services Database (ISDB) updates. Users have the option to extract configurations and logs for retention / re-use. ; ; Once the SaaS solution period ends the service will terminate and no longer be operational. Following termination of service, expiration of licensing or end of agreed proof of concept (POC) period, Fortinet will retain the configuration and any associated data for a period of fourteen (14) days to allow data collection or service re-initiation, after which the customer instance will be destroyed along with any associated data. For proof of concepts which are proceeding to purchase, these timescales can be extended on request via your Fortinet account manager.

Using the service

• Web browser interface: Yes
• Using the web interface: Once the virtual machine/SaaS service is provisioned, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured. ; ; The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to system events, log information, dashboards and reporting functionlity.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Once the virtual machine is built the web interface is accessible through the IP/FQDN configured to the Virtual Machine, or via FortiCloud for SaaS offerings.
• Web interface accessibility testing: Not Known / Not Tracked.
• API: Yes
• What users can and can't do using the API: REST (JSON) API is supported for the configuration & monitoring of Virtual Machines. ; ; • Configuration APIs (requests start with “/api/v2/cmdb”): Used to retrieve and modify CLI configuration items. For example, create, edit or delete a firewall policy; view or change system settings.; • Monitor APIs (requests start with “/api/v2/monitor”): Used to retrieve dynamic data and perform system/network operations such as a firmware update; restarting or shutting down a FortiGate; or the restoration of a configuration file.; ; Some limitation exist for certain Virtual Machines. Therefore, if the user is looking to integrate through API it is recommended they consult their Account Manager / TAC.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Any Automation Tools that support Rest API access
  • Cisco ACI
  • AWS/Azure Autoscale
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Administrators have full configuration and management control through the CLI. The CLI can be used to configure or change any element of the configuration and undertake advanced troubleshooting. Access to syslogs is not available through the CLI.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Security Events
  • Active VPN Tunnels
  • Authenticated users
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All critical assets, along with data considered to be personal under GDPR or other international laws is encrypted at rest and at backup using cryptography techniques. Any transit of data is done cryptographically. Data is stored in secure datacentres with physical access control mechanisms, CCTV, badge entry systems and security guards. Furthermore, access to Fortinet global offices are controlled via physical access control mechanisms, CCTV, badge entry systems and security guards.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Configuration
• Backup controls: Users can take backup copies of the configurations via the Web Interface or CLI.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end. ; ; Data transfer between update servers and the virtual machines is completed via SSL end-to-end.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Critical data is transferred using secured communication lines. Both the payload and line are encyrpted.

Availability and resilience

• Guaranteed availability: VM - As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider.; SaaS – The FortiMail Cloud Service is provisioned under the following Service Level Guarantees: ; • 99.999% Service Availability ; • 100% Clean Email Delivery (within the Service Availability Guarantee) ; • Average Email Scanning Time < 60 seconds. ; There are no Service Credits available for the FortiMail Cloud Service.
• Approach to resilience: Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
• Outage reporting: Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP). ; ; In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on Fortiguard.com

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Adminstrators who access the Virtual Machine(s) are authenticated against Username & Password set by the customers administrator.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 30/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Common Criteria (CC)
  • Department of Defense UC APL - USA
  • ISO 9001:2015 - Canada R&D offices

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Fortinet is a global vendor and work with in-country partners if specific security governence standards are required. E.g. NIST-FIPS
• Information security policies and processes: Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board. ; ; Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.; ; Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.; ; This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. ; ; Should a potential threat be uncovered Fortinet have a target patch time of a minimum of 7 days to a maximum of 90 days, depending on the severity of the threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre. ; ; If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered.
• Incident management type: Supplier-defined controls
• Incident management approach: Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: .

Social Value

• Fighting climate change:

  Fighting climate change

  FullProxy position can be provided upon request
• Covid-19 recovery:

  Covid-19 recovery

  FullProxy position can be provided upon request
• Tackling economic inequality:

  Tackling economic inequality

  FullProxy position can be provided upon request
• Equal opportunity:

  Equal opportunity

  FullProxy position can be provided upon request
• Wellbeing:

  Wellbeing

  FullProxy position can be provided upon request

Pricing

• Price: £100 to £500,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.