Telefonica UK Limited

IoT Platform As a Service (PaaS) from Virgin Media O2 Business

“IoT Platform-as-a-Service” is a modular IoT product that enables customers to host and deploy multiple IoT applications and use cases on a single IoT platform. The product enables an organisation to achieve economies of scales by deploying a single IoT platform servicing multiple IoT use cases.

Features

• Single source IoT service offering - one supplier end-to-end
• Host multiple vertical IoT applications from the same platform
• Inventory of over 100 pre-integrated IoT sensors
• Connectivity agnostic - 2/3/4/5G, LTE-M, LoRaWAN, Bluetooth, Wi-Fi
• Secure end-to-end encryption across platform
• Brandable drag and drop visualisation portal
• Supports complex rules based alerting
• Customisable platform to support broad range of IoT applications

Benefits

• Single IoT platform for multiple applications reduces complexity and expense
• Enables quick roll out of Proof of Concepts
• Rules based alerting
• Single IoT service offers reduced provisioning overhead
• Single IoT service offers reduced operational and support overhead
• Modular eco-system simplifies growth
• Supports a pay as your grow model

£1.50 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

879485419931489

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Service constraints: Will depend on the service configuration
• System requirements: Compatible browser to support web access to platform

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide two levels of support - Base and Premium support. Base support contains no on-site in person support, Premium includes on site support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The IoT PaaS platform would be deployed with professional services to ensure the deployment meets the customer requirement. Onsite and online training can be provided on request for the users. The platform contains all relevant user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On request, all user data can be extracted for users at the end of the contract or they would download before end of contract via CSV.
• End-of-contract process: At the end of contract service will be terminated and billing ceased unless service is renewed.

Using the service

• Web browser interface: Yes
• Using the web interface: The user interface to the service is provided by a web interface. This allows for IoT platform configuration and for deployment and management of physical IoT assets such as sensors and gateways as well as connectivity management. ; The web interface also allows the visualisation of IoT data and configuration of alerting, rules based alerting, and historical trends of devices. ; The web interface supports drag and drop configuration, configuration templates, is fully brandable and supports integration with 3rd party applications over open API.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Web interface has be designed on current UX best practice.
• Web interface accessibility testing: Not applicable.
• API: Yes
• What users can and can't do using the API: The platform has been designed with flexibility and third-party integration in mind. ; ; Integrate sensors and sensor data through JSON/TCP/IP/MQTT protocols or integrate with third party web/mobile/ERP/CRM/BIM systems through open API’s.; ; Import third party data as virtual devices and export to third party systems over API using above standards.
• API automation tools: Ansible
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The PaaS cloud environment provides for the capture, storage and real-time processing of raw data provided by the gateway layer, enabling instant interpretation, analysis and logical automated response. The cloud services technology stack is infinitely scalable and can be deployed in virtually any environment on a single server or across a number of load balanced servers running as a cluster.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Number of active instances
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SENSEi Networks Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • User Database
  • Platform and service configuration
• Backup controls: Automated back ups are performed to ensure continuation of service in case of a catastrophic failure.
• Datacentre setup: Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Base support 99.00%; Premium support 99.90%; ; Users are refunded through service credits.
• Approach to resilience: Available on request
• Outage reporting: Monitoring tool alerts on outages via API and email

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We implement a roles based access policy restricted to each individual profile.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Internal model based on Information Governance functions within the Supplier's business, implemented through managed change procedures and appropriate policies. ISO 27001 based Policies, but built on legacy HMG CAS(T) principles (so more rigor required than ISO 27001 baseline).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The supplier’s own Change Management Policy details requirements for the correct and secure use their information processing facilities. This policy ensures the protection of information and data through the implementation of an effective change control in the operating environment. Requests for change shall only be accepted through the submission of complete and satisfactory Change Request documentation. Such documentation must include at a minimum the following details:; Documentation of impacts; Details of operational and security testing; Security impacts (potential and definite); Back-out procedures; Approval from all appropriate parties; This policy provides an auditable record all changes approved and implemented, or declined.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed
• Incident management type: Supplier-defined controls
• Incident management approach: An incident may be initially detected in a wide variety of ways and through several different sources, depending on the nature and location of the incident. Some incidents may be self-detected via software tools used within the supplier’s own infrastructure or by their employees noticing unusual activity. Others may be notified by a third party such as a customer, supplier or law enforcement agency who has become aware of a breach perhaps because the stolen information has been used in some way for malicious purposes. The supplier reports via email to all affected parties to confidentially report incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: There is physical separation between central services and client instances with links via virtual tokens.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: ISO14001 certified with energy-efficient processes in place such as water, lighting and recycling.

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £1.50 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.