Computacenter (UK) Ltd

Computacenter - Infoblox DDI

Infoblox provides critical network/security services through scalable and reliable integrated DDI/Automation/Discovery/DNS Security/Threat Intelligence. See/manage your whole network from a single unified UI, eliminating downtime, reducing operational inefficiencies and provide unmatched performance and protection. Infoblox can be delivered as a SaaS managed, Hybrid/Multi-Cloud or On-Premise solution using a subscription model.

Features

• DNS
• DHCP
• IP Address Management (IPAM)
• Network Visibility & Asset Discovery
• Global Server Load Balancing (GSLB)
• Automation & Elastic Scalability
• Advanced Logging, Reporting & Analytics
• Private, Hybrid and Multi-Cloud Visibility & Control
• DNS Detection & Response
• Threat Intelligence & Prevention

Benefits

• Move faster and scale securely with united networking and security
• Deliver resilient and secure DNS, DHCP, IPAM & security solutions
• Simplify and automate the management of critical network services
• Leverage SaaS with BloxOne® DDI, manage on-prem with NIOS DDI
• Maintain complex multi, hybrid-cloud and on-premise environments
• Eliminate downtime and manual bottlenecks with intelligent and seamless integrations
• Holistic visibility and management across distributed networks
• Local survivability by providing critical services where they are needed
• Empower network transformation with flexible & reliable core networks services

£10 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

885550759936604

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Service constraints: There are no service constraints.
• System requirements: For Virtual: A supported Private/Public Cloud Environment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response time differs depending on support level and severity of the ticket: https://www.infoblox.com/company/legal/terms-premium-maintenance/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premium Maintenance; Elite Maintenance; https://www.infoblox.com/company/legal/terms-premium-maintenance/; ; A Technical Account Manager can be provided as part of two support levels;; ; TAM Plus; TAM Advanced; https://www.infoblox.com/support/technical-account-manager-service/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All products are extensively documented in publicly available documentation. Infoblox offers a full Learning Management System (LMS) platform for product specific and industry/vendor agnostic learning. These courses are available both in online sessions and a classroom setting.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: JSON
• End-of-contract data extraction: All data is accessible for extraction once a contract has ended. This can be exported in various formats such as CSV/TSV/PSV, JSON & XML
• End-of-contract process: For a period of thirty (30) calendar days following the end of contract, the customer may retrieve Customer Information stored by Infoblox in connection with the applicable Service; after such time Infoblox may disable access to and delete the Customer Information.

Using the service

• Web browser interface: Yes
• Using the web interface: Both the BloxOne Cloud Services Portal (CSP) and the NIOS GUI are designed to be a single unified console where all setup, configuration and ongoing management is performed. All interactions with the web interface are in a secure and audited way, leveraging flexible Role Based Access and the ability to integrate with existing identity providers such as SAML, Active Directory, LDAP, Radius, etc.)
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The Web Interface does not currently conform to WCAG standards
• Web interface accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: All of the products are API driven and as such, all configuration and management can be performed through a robust REST API. The APIs allow external interaction from scripts, 3rd party systems (ITSM, Vulnerability Management, Security Solutions, etc) to enable simplifying processes through automation. There are integrations with common DevOps toolsets such as Ansible, Terraform, Python, Perl, PowerShell, PHP, etc.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Various languages such as Python, PowerShell, Perl, PHP, etc.
  • Easy integration with existing devops pipelines, such as Azure DevOps.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: Infoblox NIOS has a command line interface which supports interacting with all objects within the solution; ; BloxOne DDI has a command line interface but this is used only for basic troubleshooting commands

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Infoblox Cloud Services are scalable by design, leveraging microservices and containerisation for elastic scalability. AWS underpins this capability, ensuring total reliability and redundancy.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Phone; Web Interface

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • DNS Metrics
  • DHCP Metrics
  • NTP Metrics
  • System/Host Metrics
  • All other usage / utilization
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: InfoBlox

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is encrypted at rest in both S3 Buckets & RDS Databases using AES-256
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Complete stateful configuration of the entire solution
• Backup controls: Complete stateful configuration of the entire solution or selective data export
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data Segmentation and encryption at rest using AES-256
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data Segmentation and encryption at rest using AES-256

Availability and resilience

• Guaranteed availability: https://www.infoblox.com/company/legal/terms-premium-maintenance/; https://www.infoblox.com/company/legal/infoblox-bloxone-ddi-supplemental-terms-and-conditions/
• Approach to resilience: Infoblox Cloud Services are highly available and leverage AWS for multi-region and disaster recovery.; https://trust.infoblox.com/
• Outage reporting: Infoblox have a public status dashboard: https://status.infoblox.com/; ; Service alerts such as planned maintenance or outages are also communicated via email

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: Users will authenticate either via HTTPS (Web Form), CLI or API
• Access restrictions in management interfaces and support channels: Full role based access is supported across individual interfaces, with the ability to provide limited access to a particular interface type (i.e CLI, API or GUI)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Administrators will authenticate either via HTTPS (Web Form), CLI or API
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • FedRAMP Moderate
  • SOC 3
  • FIPS 140-2
  • More information here: https://trust.infoblox.com

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials; FedRAMP Moderate; SOC 2; SOC 3; CPRA; NIST CSF; GDPR; More information here: https://trust.infoblox.com
• Information security policies and processes: All compliance, policy and governance information is available here: https://trust.infoblox.com

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Incident management type: Supplier-defined controls
• Incident management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Computacenter have been signed up as active Participants to the EUCOC since 2011 for our UK Data Centres. During this time we have worked towards the best practice guidelines, attended the annual conference in Ispra Italy at the European Commission to review each new update of the code. In addition to this we have spoken at numerous events and championed energy efficiency in our sector. To further demonstrate our commitment in 2018 we signed up to a climate change agreement scheme administered by Tech UK to work towards governments targets for our sector.; ; Quick Summary; ; • Engaged with our Peer Group; • Attended annual conference in Italy at EU Commission; • Participated in each annual review of the code; • Work towards and supported best practice recommendations; • Signed up to a Climate Change Agreement and committed to CO2 reduction targets.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £10 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.