CGI

Private Cloud Hosting Service

CGI is primed to deliver specialised Private Cloud solutions, custom-built for UK government organisations and agencies, leveraging our extensive decades-long expertise in the industry. Our unwavering commitment is to uphold the highest standards of security, compliance, and data protection, while aligning seamlessly with stringent government requirements.

Features

• Monthly utility platform with aggregated billing based on usage
• Multi tenanted and security tiered platforms
• PSN Internet Dedicated Connectivity Options including Cross Domain Gateway Services
• Integrated access to dedicated private hosting options
• A variety of service management options to suit clients’ needs
• All VMs managed from UK sovereign datacentres by onshore teams
• SLA's offers infrastructure up to 99.95% availability
• 24x7x365 monitoring of systems with AIOPS capability
• All services backed up by CGI’s UK 5* Service Desk
• FinOPS management processes to maximise and predict operational costs

Benefits

• Enhanced security provision through greater visibility, automation and AIOPS
• 24x7x365 monitoring provides integrated real-time alerting with ITSM teams
• Greater choice of options to suit workload & environment types
• Consumption pricing, reported and charged monthly
• Greater agility and automation
• Improved compliance with governance, and regulation
• A range of options from private and public cloud
• Cross Domain DevOps pipeline templates to accelerate secure Application Development

£510 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

894295036210152

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Service constraints: Services delivered via specifically located UK data centre locations
• System requirements:
  • Requires minimum 10 Mbps standard networking
  • X86 operating system and application (non x86 options available)
  • Existing client security certifications may be required
  • Existing client software licenses may be required
  • Client SIEM and SOC service integration may be required
  • Client Service Desk Integration

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: CGI hold a 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is open 24x7x365 and is manned by 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed). New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud; ; For all customers provide documentation for using the CGI IaaS. In addition to the detailed documentation, CGI can run individual and group training sessions for using these clouds. The sessions are either delivered virtually or face-to-face.; ; Should an organisation require additional support as part of the on-boarding process, such as project management, detailed technical design, etc, then CGI might need to charge for this. This will either be charged as time and materials (T&M) or as a pre-agreed flat service fee.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can export their servers to a OVF format and download to their local machines. Where necessary CGI Service Desk can provide solutions for large or complicated migrations away from CGI.
• End-of-contract process: A client specific project will be initiated in order to ensure all data, communication lines, trusts and certificates are correctly managed. This will be scheduled in agreement between the client and CGI

Using the service

• Web browser interface: Yes
• Using the web interface: CGI have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource. CGI also offer access to the iTSM system for raising and monitoring Incidents and Change requests.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: All actions that you can perform by the GUI can be achieved via API
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: All actions that you can perform by the GUI can be achieved via the CLI

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: All customers pay for reserved bandwidth. CGI monitor shared inbound connections at our peering level. If a customer's usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack)s bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IaaS, Storage as a Service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • VM level snashots including data disks
  • File System level
  • Database
  • Data Archive
  • Back appliance data replication between datacentre locations
• Backup controls: Backups are configured to the customers requirements
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CGI offer a target 99.99% availability SLA on all components up to the OS.
• Approach to resilience: All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability CGI use VMware’s HA failover for redundancy.
• Outage reporting: All infrastructure is monitored on the network 24/7. Monitoring tools are integrated with our ITSM system to generate automatic incident tickets. Should there be an outage monitoring alerts are sent to the CGI digital command centre. Our Service Management Team then informs the appropriate technical resolver teams to affect a fix whilst also informing key contacts for escalation in the case of a P1.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Other
• Other user authentication: 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to CGI allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at CGI will need to be pre-approved by a known individual in writing.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
• Description of management access authentication: 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Ltd
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001-2013, PCI-DSS 3.2, Cyber Essentials, Cyber Essentials Plus, PSN & OFFICIAL
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place except A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development. CGI also adhere to the additional requirements set-out within PCI-DSS v 3.2 and have additional supporting processes in place to ensure continuation of compliance for these services, such as cardholder data scanning, enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning.; ; CGI operate a rolling internal audit programme to ensure continuity of compliance to our various certifications, as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is performed for all changes at CGI. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: CGI run regular vulnerability scans. All reported vulnerabilities are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by CGI security standards.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CGI have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CGI operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: The CGI cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall contexts. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.; Energy efficiency

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: CGI has been registered on the EU Code of Conduct for Energy Efficient data centres since 2015 for its data centres in South Wales.; ; Our data centre initiatives include: Smart energy procurement at a corporate level, focusing on renewable energy contracts, DC delivery targets at PUE 1,2 , Dynamic design of UPS systems, increased utilization and efficiency level, UPS are up to 94% efficient to support the IT Infrastructure, use of low-power lamps and lighting sectors, Air management for optimizing the airflow, with intelligent fans close to IT source, DC temperature reviews against IT allowance (24 degrees in the room), ”Free Cooling” function in Chillers, starts when outside temperature is below 18 degrees, use of Sea Water / Recycled Water and reuse of heat into office buildings where applicable, cooling IT equipment within the racks (high density racks, with their own; inbuilt cooling facilities - ODIS Smart Cooling, CRACs (Computer Room Air Conditioning) more efficient and environmentally; friendly (consumption reduction up to 50%)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

Pricing

• Price: £510 to £1,300 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.