Cloudera Data Platform - Private Cloud Base
CDP Private Cloud Base is an integrated data platform that is easy to deploy, manage, and use. By simplifying operations, CDP reduces the time to onboard new use cases across the organization. It autoscales workloads for more cost-effective use of infrastructure.
Features
- Self-service Data Warehouse
- Self-service Data Engineering
- Self-service Machine Learning
- Deploy custom Workload Clusters
- Shared Data Experience (SDX)
- Private Cloud with hybrid integration with Public Cloud
- Workload management and hybrid data replication
- Scale analytics to exabytes of data
- High Concurrency, Low Latency
- Modern container based experiences
Benefits
- Scalable and elastic for cost optimisation and reduction
- Easy to use experiences
- Process vast volumes of data for less cost
- Reduces the load on Development and Operations
- Helps migrate workloads to the cloud
- Shared and collaborative data catalogs
- Resource isolation for improved SLAs
- Fast time to value with deployment in minutes
- Reduces the load on Operations and Development
- Compatible with a wide range of end-user tools
Pricing
£0.02 an instance an hour
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 9 8 6 1 6 5 8 7 1 4 5 5 7 9
Contact
Cloudera, Inc.
James Underhill
Telephone: 07813563926
Email: junderhill@cloudera.com
Service scope
- Service constraints
- CDP is available for AWS, Azure, Google Cloud Platform or On-Premise. It requires cross account access to your Public Cloud accounts to manage the lifecycle of resources.
- System requirements
-
- An AWS, Azure or GCP account, or physical/virtual machines
- It requires IaaS and Storage services from a 3rd party
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- We provide 24/7 email and online support as part of our subscription
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support response times
24 x 7 Support Subscription
S1, within 1 hour, updates every 4 hours
S2, within 2 hours, updates every day
S3, within 8 hours, updates every 3 days
S4, within 24 hours - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We have comprehensive documentation online.
We offer a telephone based on-boarding session for new customers.
Cloudera offers an Altus Direct option where customers can self subscribe and provision.
On-site support is available as a paid Professional Services Engagement. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Customer data that is processed by CDP resides within the Customers own Private Cloud Environment. The customer always has full access to the data and associated logging information, and this is maintained in block storage.
When a customer is off-boarded their account information and metadata about the service is covered under our standard Terms and Conditions and Privacy Policy.
Cloudera does not store any personal data. However, Cloudera does store certain operational data (diagnostic bundles, telemetry data, support cases, and even configuration data between clients. Everything is stored in a multi-tenant environment with software controls in place to create separation between clients. - End-of-contract process
-
The customer has the option of closing their account and at this stage access to CDP will be removed.
Cloudera does not store any personal data. However, Cloudera does store certain operational data (diagnostic bundles, telemetry data, support cases, and even configuration data between clients. Everything is stored in a multi-tenant environment with software controls in place to create separation between clients.
Using the service
- Web browser interface
- Yes
- Using the web interface
-
The primary user interfaces are browser based.
Administrators can setup the service, configure Cloud resources, environments and user roles.
Altus Users can configure clusters, manage the lifecycle of clusters, run jobs and analyse workloads. - Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Cloudera undertakes Accessibility testing and incrementally improves accessibility at each release. While we have not yet achieved EN 301 549 Cloudera is committed to continual improvement toward these standards.
- Web interface accessibility testing
- Cloudera contracts an independant 3rd party to test and advise on gaps in accessibility.
- API
- Yes
- What users can and can't do using the API
-
The API provides the same capabilities as the Web UI.
The API is provided as an SDK for Java. - API automation tools
-
- Ansible
- OpenStack
- Puppet
- Other
- Other API automation tools
-
- OpenShift
- Integrated CLI
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- Other
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- MacOS
- Using the command line interface
- The CLI provides the same capabilities as the Web UI.
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- All private cloud resources remain under the control and management of the customer.
- Usage notifications
- Yes
- Usage reporting
-
- API
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- Number of active instances
- Other
- Other metrics
- Workload Analytics
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- For in-place protection of data being processed we utilise the 3rd party encryption options for (Amazon Web Services) S3, Microsoft Azure (ADLS), and Google Cloud Platform (GCS)
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Data can be backed up to Cloud Storage
- Metadata is backed up as part of the service
- Backup controls
-
Customers have full control over their data and backup strategy. Services are included to enable and carry out backup to Cloud Storage service.
Service metadata is backed up by Cloudera and this process is fully automated as part of the service.
Cloudera CDP data is backed up daily. - Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We run the provisioning system for customers to create/configure/terminate clusters and submit jobs. The Altus service will have high up-time and will be monitored by an on-call SRE team.
- Approach to resilience
- Uses distributed CDN, further information available on request.
- Outage reporting
- We provide a public dashboard via a separate service that shows times of disruption, outage and performance against SLAs.
Identity and authentication
- User authentication
- Public key authentication (including by TLS client certificate)
- Access restrictions in management interfaces and support channels
- Cloudera uses a SSO framework. All customers need to be registered with Cloudera in order to access management interfaces and support channels.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- SOC 2 Type II Certified
- ISO27001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Cloudera aligns to SOC2, GDPR, CCPA and EU-US Privacy Shield.
Please refer to the service definition document.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Cloudera aligns to SOC2 and SO27001 industry standards.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Amazon Web Services or Microsoft Azure
- How shared infrastructure is kept separate
- Please refer to the 3rd party for options in isolating resources and selecting shared or dedicated resources.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- We do not run our services in our own data centre. We use a mix of public cloud providers including AWS and Azure and would defer to their energy-efficiency statements.
Social Value
- Social Value
-
Social Value
Tackling economic inequalityTackling economic inequality
Cloudera has, for many years, provided an extensive apprenticeship and internship programme, targeted at individuals who may not traditionally apply or be exposed to employment in the IT sector. Cloudera University has and does provide extensive training and educational courses, free of charge, to users who select them. Cloudera also provides outreach and mentorship programmes through Universities across the Globe. It is our mission to train, develop and educate the next generation of IT professionals, including those who have been materially affected by the Covid-19 pandemic.
Cloudera provides a Data Platform which can be configured and made available within a matter of minutes - in this way we help small and medium sized organisations to truly realise the value of their data and enable them to compete with large enterprises.
Cloudera also place a significant emphasis on knowledge transfer as part of our services - in this, we seek to train and educate our clients to the point where they become almost completely self-sufficient in the operation of our product lines and are left able to re-use these skills in other areas or in other employment. As part of this, customers are able to work towards a recognised certification in a number of different subject areas which can then be used in the future.
Pricing
- Price
- £0.02 an instance an hour
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Customers have access to Altus for a limited time period. The trial includes resource limits. All functionality is included in the trial period.
- Link to free trial
- https://www.cloudera.com/products/altus.html