Oracle Database as a Service

Fully managed Oracle database services of varying sizes from standalone standard edition instances to multiple node RAC enterprise edition clusters with multi-region disaster recover capabilities.


  • Standalone instances or RAC clusters.
  • High availability and disaster recovery.
  • Secured remote access via VPN or MPLS.
  • Load balanced clusters for client access.


  • Quickly deploy and start using Oracle database products
  • Fully managed and monitored 24x7x365
  • Delivered by Oracle specialists
  • Know exactly where your data is.
  • Multiple geographic locations.


£237.00 an instance a month

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

8 9 9 8 1 5 4 8 5 9 8 6 3 7 1


VooServers Matt Parkinson
Telephone: 01622524200
Email: sales@vinters.com

Service scope

Service constraints
Our services are designed to be resilient, even through scheduled maintenance, however all maintenance windows are designated as 'at risk' and will be notified at least 72 hours prior to the maintenance window. All 'at risk' maintenance windows are scheduled during off-peak times and individually assessed through change management processes to ensure the elements of risk are mitigated to reduce the level of risk as low as possible.
System requirements
  • Oracle licensing required direct with Oracle or via us
  • Minimum 10GB database size

User support

Email or online ticketing support
Email or online ticketing
Support response times
8AM-11PM Monday to Friday within 15 minutes.

Within 30 minutes outside of these times 24x7.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
All services are fully managed with standard support 8AM-11PM Monday to Friday and critical support 24x7x365.

Technical account managers are assigned and will work through the initial proposal and maintaining the relationship long term.
Support available to third parties

Onboarding and offboarding

Getting started
Our projects team will initially assist with the setup and migration of the service and data including some initial training. After the initial migration further support and training is provided by our service desk.
Service documentation
End-of-contract data extraction
A dump of all data can be requested which will be generated and supplied in the requested format. Data can also be extracted through the command line interface without our assistance.
End-of-contract process
No additional costs at the end of the contract.

Using the service

Web browser interface
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Access to the database infrastructure is available however command line access is typically restricted to SQLPlus or it's alternatives.

Direct shell access can also be provided upon request however access functionality is reviewed on a command by command basis to ensure services are kept secure and aligned with compliance standards.


Scaling available
Scaling type
Independence of resources
Users are isolated to their own environments and do not share resources.
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Entire System
  • Granular files
  • Oracle Databases
Backup controls
The backups are provided as a fully managed service with all elements of the service backed up as standard.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Multiple layers of network security utilising firewalls, VLAN's and traffic segregation. F5 Advanced WAF is also available as an additional measure.

Availability and resilience

Guaranteed availability
99.99% on general service availability with tiered service credits if this is not met.
Approach to resilience
Multiple data centres are in operation with replication between those data centres. Within each data centre clusters are then also utilised to deliver individual server and/or component failure.

At the power and network layer within each data centre multiple paths are provided to every server and virtual machine.
Outage reporting
Via our public dashboard and e-mail alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management access is restricted to secure VPN only. This requires a pre shared key and a username/password combination. A separate login is then required to access the particular login and will use key authentication where necessary. Lastly even over the VPN only specific management ports are allowed through the tunnel and firewall.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
SNR Certifications
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Any systems where management is not the sole responsibility of ourselves.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Cyber Essentials
  • ISO27001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Implementation of ISO27001:2013 and Cyber Essentials controls supported by a number of policies and procedures. Monthly management level meetings are also conducted on the performance of the ISMS as standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is performed according to selected ITIL standards and then incorporated into ISO27001:2013 policies and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Managed in accordance with defined policies and procedures within our ISMS which conforms to ISO27001:2013 standards. Vulnerability scanners are in operation in addition to regular audits and patching schedules. Industry news and vulnerability databases are also subscribed to and routinely followed for the latest updates on potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Logs are centrally collated and automatically analysed for signs of any potential compromises which are then highlighted to our engineers to investigate. Potential compromises are scored and dealt with by their severity in accordance with our defined policies and procedures as part of our ISO27001:2013 compliance. Live incidents are tracked and managed within our ISMS and where necessary are raised to board level personnel.
Incident management type
Supplier-defined controls
Incident management approach
Defined under ISO27001:2013 in varying policies and procedures but namely incident response management policies. Incidents are logged in our CRM system and involve board level input for high severity incidents. The closure of the entry in CRM also generates a report which is provided to all stakeholders.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Complete hardware and network segregation. No shared components exist.

Energy efficiency

Energy-efficient datacentres

Social Value

Covid-19 recovery

Covid-19 recovery

Vinters aims to create employment opportunities for those left unemployed by COVID-19 through recruitment from government recognised schemes which aim to help those affected get back into employment.

Vinters has a strong training program to help employees transition from other industries and sectors into I.T.


£237.00 an instance a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vinters.com. Tell them what format you need. It will help if you say what assistive technology you use.