AKESO & COMPANY LIMITED

Insight Analytics Managed Service Platform

We provide cloud-based visually appealing and commercially insightful reporting solutions, fully managed by our Managed Services team.
Our solutions range from interactive dashboards built using well-known business intelligence platforms, such as Qlik and Tableau, to secure web-based outputs with sophisticated analytics in the back-end implemented in Python/R.

Features

• Managed service that provides infrastructure and operational support
• Customisable reports and templates to suit the client's needs
• Standard models for data modelling
• UK-based server
• Processing of structured data
• Schedule tasks

Benefits

• Easy data management and processing
• Structured and secure data storage
• Visually appealing and interactive dashboards
• Easy to obtain insights with repository of data analytics workflows
• Automation and scheduling

£14,625.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@akeso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

906637782012136

Contact

Scott Healy
07791972666
services@akeso.co.uk

Service scope

• Service constraints: No.
• System requirements:
  • Data are stored in a structured database
  • Data are accessible through our secure Azure server

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Specific requirements are tailored to client’s needs, and in alignment with SLA. However typical responses are within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support to the client is provided via their dedicated Product Manager, who is also supported by the project team consisting of Data Scientists and Consultants. Akeso&Co tailor SLA support agreements to meet each client's specific requirements, and constantly monitor these until delivery of the model acceptance letter. Support ranges from training and debug, to output analysis. Support can be tailored to specific client needs where appropriate and as desired.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The service starts with an agreed kick-off meeting and series of workshops with users defining project requirements and agreeing customisations, to record these in the form of a project charter. Development is formed from the project charters, conversion to a product backlog broken down into sprints to enable an agile scrum development to suit the clients needs and customisations. Training can be based on-site, or virtually off-site. It can also be provided on a self learning basis. Akeso&Co can also provide specific training documentation, if required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data exports can be done at any point for the duration of the contract. Akeso&Co will upload any data onto a secure location for the client to obtain.
• End-of-contract process: At the end of the contract, the client should either renew their license, or they should remove the service and provide Akeso&Co with confirmation that the service has been removed. After a recovery period of 30 days, all client-sourced data will be deleted.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can login/logout, interact with dashboard, and download extracts.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Via URL
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each client gets their own resource allocation.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All critical data is stored in the cloud using Microsoft products (e.g. Microsoft 365, Teams, Sharepoint etc.). Data are encrypted using several strong encryption protocols, and technologies that include Transport Layer Security/Secure Sockets Layer (TLS/SSL), Internet Protocol Security (IPSec), and Advanced Encryption Standard (AES). Access is managed via Active Directory user accounts and policies.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Reporting solution
  • Data associated to the reporting solution
• Backup controls: Via administrator. Backups are performed regularly according to Akeso&Co's data policies. Users can request a backup from the support team.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is set out in the SLA agreement established between Akeso&Co and the client.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts are sent out when outages are expected.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Managed by a proxied and privileged access management system.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 10/10/2016
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001: 2013 covers all clients’ data, systems, and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and DSP Toolkit
• Information security policies and processes: We have Access Control, Email Acceptable Use, and Information Security policies and a Privacy standard for Personal Data that sets out our guidelines for security governance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Akeso&Co defined controls are applied. Controls can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional costs.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully managed and defined, in line with ISO/IEC 27001:2017.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: By following the EU Code of Conduct, Microsoft Azure makes their data centres more energy efficient without compromising in security. The data centre in Ireland uses 50% less energy than traditional data centres and they are committed to using artificial cooling one to two days per year.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; With respect to Fighting Climate Change, we are committed to the NHS’s Net Zero and sustainability targets/initiatives and to achieving Net Zero emissions by 2040. We have a robust plan in place to manage our environmental impact and to reduce our carbon footprint, and have already achieved a reduction against target emissions. We project that our carbon emissions will decrease to 77.11 tCO2e by 2025, this is a reduction of 33%. We have ambitious emissions reduction targets to continue our progress to achieving Net Zero as shown by the following: ; • Changes to travel policy to include only necessary travel, encouraging digital meeting software and work from home flexibility. We have also significantly reduced our single-occupant car use within the Consulting and Data Science service line.; • Internal recycling and waste reduction initiatives, encouraging staff to only print where absolutely necessary, purchasing recycled paper, discouraging single-use plastic and educating staff on recycling.; • Energy efficiency initiatives such as automatic lighting, a well-insulated office to reduce energy requirements, renewable energy sources and IT equipment upgrade towards higher efficiency products."

  Covid-19 recovery

  "Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; In terms of Covid-19 Recovery, we promote and champion hybrid working, using technology as our standard solution for our staff and when working with all stakeholders as a standard. This supports in removing geographical barriers to recruitment particularly for more junior staff. In addition, we provide governance and structure in a standardised way across programmes and organisations to support progress tracking, awareness of goals achieved and lessons learnt. Finally, we provide our staff with access to private healthcare, including GP services as a way to reduce the burden on the NHS."

  Tackling economic inequality

  "Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; Through the delivery of our services, we ensure that our staff and clients are able to understand the steps that they can take to remove barriers for growth of new businesses and for individuals, towards Tackling Economic Inequality. This includes the adoption of hybrid working arrangements meaning that we now employ people over a wider geographical area. We have provided our staff with the tools, support and infrastructure to be able to effectively work anywhere, within the constraints of our Information Security Policy."

  Equal opportunity

  "Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; Equal Opportunity is at the core of our Code of Conduct, in which the key principles are championing diversity, acting with integrity, working diligently and being accountable. These ensure that we consistently demonstrate ethical behaviour and foster a diverse environment when working with clients, partners, employees, and other third-party stakeholders. We pride ourselves in ensuring that priority groups, such as people with disabilities or BAME, are supported and encouraged to take opportunities to develop their skills."

  Wellbeing

  "Akeso&Co is an SME with contribution to social value at the heart of the delivery of all our services. We are and have always been committed to contributing to the aims of all social value themes and are making changes continuously to drive improvements.; ; With respect to Wellbeing, there are a few examples of how we are demonstrating action to support this theme, including physical and mental health, in our workforce:; • In 2021 we introduced an Employee Engagement Group to ensure that all our staff have a voice and influence in how we run our business as well as the environment that we work in. A number of changes and schemes have been adopted as a result of the recommendations this group.; • In 2022 wellbeing days were introduced into the leave policy allowing all staff to take time off at short notice.; • Wellbeing awareness sessions regularly run for all staff."

Pricing

• Price: £14,625.00 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@akeso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.