Core

Aurora Identity and Access Management (IDAM) - CoreGov

Aurora is a cloud-based Identity and Access Management platform. It contains Role Based Access and engines for enterprise level policy/rule based provisioning, update and de-provisioning, user synchronisation and workflow based authorisation and escalation notifications. Aurora can be branded and scripting is available for any customised policy or workflow requirements.

Features

  • Identity Vault for single authoritative identity and authentication
  • Enterprise role based access control (RBAC) with query-based views
  • Manage Office365 Users and Mailboxes
  • Automated user provisioning and de-provisioning from AD and HR systems
  • Secure web based access from any browser on any device
  • Secure 2 factor authentication from hard or soft tokens
  • User self-service password reset via traditional Q&A or 2factor token
  • Self-service portals for user attributes and group membership
  • Over 50 enterprise level audit reports out of the box
  • User identity workflow, authorisation workflow and full lifecycle management

Benefits

  • One username and one password for your users to remember
  • Empower user self-service with access from any device or browser
  • Put the business back in charge of group membership
  • Reduce admin mistakes/workload with automated workflows
  • Reduce admin mistakes with locked value drop-down lists
  • Workflows can automate typical manual changes during the provisioning/deprovisiong cycles
  • All user and group changes are audited with before/after values
  • Automated user synchronisation from multiple source systems
  • We’re always at hand with 24/7 multi-lingual support
  • Reduced cost of ownership of cloud SaaS based applications

Pricing

£1.00 to £10.00 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 1 3 5 6 6 0 3 5 7 8 2 2 4 2

Contact

Core Paul Saer
Telephone: +44 (0) 207 626 0516
Email: webenquiry@core.co.uk

Service scope

Service constraints
None
System requirements
  • Works with any modern browser
  • Works on any device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on the request raised. For Managed Services tickets, the response times for different request types are listed in the Service Description document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
See rate card. Depending on chosen products and services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Core have various plans available for training. Some training is face to face for Administrators but we have extensive user based online training for our SaaS offerings. User documentation is provided where required in electronic format.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Microsoft Word (.doc)
End-of-contract data extraction
Core provide a data extraction service for all of our customer data. 3rd party migration software will be used at an extra cost depending on where the data resides and the amount of data to offboard. Standard day rates apply for this service as per the SFIA rate card.

All data is encrypted while stored in Azure/Aurora and is securely deleted to all government standards for OFFICIAL level data upon termination of service. We can provide data extracts from any of the system run in Azure or we can off board the whole virtual machine upon request, however licensing is not transferable and the client is responsible for ensuring they are compliant with Microsoft and any 3rd party licensing for software that may be running on any system we provide as an extraction request.
End-of-contract process
The off-boarding high level process is as follow:
• An authorised client representative formally notifies Core to terminate the service.
• The date and time at which access to the service will be formally agreed.
o All access to servers will cease at this time.
o All networking components / VPN connections will be halted at this time.
• All data requested to be extracted from the servers will be taken out after the access have been cut off. Data extraction fees are on a time and materials basis from the SFIA rate card.
• Once all data extracts are complete all servers for the solution will be programmatically wiped from the IaaS backend including all backups, storage and recovery vaults. This process cannot be reversed once completed and data is permanently wiped and totally unrecoverable once removed.
• Billing for the service will be calculated up to the point at which all servers and services have been wiped from the system and a final bill with usage breakdown will be issued.

Using the service

Web browser interface
Yes
Using the web interface
Aurora has a web based interface for user/group management and workflow authorisation. Users logon to their custom IDM web interface and can search for users or groups. They can only see objects to which they have been delegated rights.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Web site includes enhancements for visual impairment such as large font and high contrast text. But is no available for text readers.
Web interface accessibility testing
Limited testing against WCAG 2.0 has been done. As the web site contains user information in a form based format it is not suitable for blind users with screen reader software.
API
Yes
What users can and can't do using the API
A SOAP interface is available for external connection, however most API's in the toolset are designed for internal extensibility, not external system access as the IDM system is design to be the centre of the identity so we reach into other systems programmatically, not the other way around.
API automation tools
Other
Other API automation tools
  • Azure Automation Services
  • PowerShell
API documentation
Yes
API documentation formats
PDF
Command line interface
Yes
Command line interface compatibility
Windows
Using the command line interface
The Command Line Interface is designed for internal extensibility reasons only and is not user available. Core customised the Platform on behalf of the user.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Core monitor services for trending growth and add dynamic services as required. The nature of the design in Azure guarantees no impact to end users.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Website availability
  • Website loadtimes
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Quest Software, One Identity, Nessus

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Servers
  • Data Drives
  • DataBases
  • End point devices where required
  • Identity Information
  • Online services data (Sharepoint, OneDrive, Exchange online)
  • Logs
Backup controls
At the storage layer we keep 6 copies of the virtual machine disks available. 3 in the primary datacentre and 3 in the secondary datacentre. Replication of the disks is asynchronous so the RPO for replication is a maximum of 5 minutes for the data disks. Because we keep 6 copies live we take backups on a nightly basis which are stored in a recovery plan of 7 days, 4 weeks, 12 months, 1 year. Charging for storage based per TB.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95%
Severity 1
Incident
Response Time: 60 Mins
Resolution Time: Continuous. 6% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 1 Incidents within the
Resolution time within a Service Month
Severity 2
Incident
Response Time: 2 hours
Resolution Time: Continuous unless customer ops out 4% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 2 Incidents within the
Resolution time within a Service Month
Severity 3
Incident
Response Time: 4 hours
Resolution Time: Continuous effort between hours of 9-5 2% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 3 Incidents within the
Resolution time within a Service Month
Severity 4
Problem
Response Time: 8 hours
Resolution Time: Continuous effort between hours of 9-5 2% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 4 Incidents within the
Resolution time within a Service Month
Approach to resilience
Additional information on request but Core apply best practice Azure IaaS build specifications.
Outage reporting
Service outages in Azure are publicly available by default. Instance outages and failovers are reported during an outage of any kind. This will be further reported against during the service review meetings.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
All support access channels are controls via privileged account management (PAM) with auditing.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Limted
ISO/IEC 27001 accreditation date
06/05/2016
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Core follow ISO27001 and ISACA COBIT 5 methodology for policy, process and framework. Other connected frameworks that make up our entire managed service and internal IT support service include ITIL, TOGAF and Prince2.

These policies and processes also closely map to the UK Governments Cloud Security Principles.

Our framework is managed directly through the CTO's office at Core where the role of DPO also resides for any GDPR compliancy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Core has a robust and controlled Change Management process. Requests for change (RFC) are evaluated for the intended (and unintended) outcomes. A risk assessment is performed to understand the risk and impact to both the end user and the client entity. The risk of and the impact of failure is calculated as high, medium or low. The RFC requires three signatories (Platform operations, Platform Security and Service Operations) for the change to be implemented. Services, components, and required changes are tracked through the Service catalogue and Change processes. The service lifetime is aligned to Microsofts product, technology and service lifecycle.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Core have deployed defence in depth with Nessus Cloud and Microsoft System Centre Configuration Manager deployed across all servers and desktops. These products back each other up to provide up to date information on known vulnerabilities and patching requirements. We also use a variety of Microsoft licensed products (but this depends on our client purchasing and risk profiles. These include Cloud App Security, Advanced Threat Protection (Email and endpoint) and Azure Security Centre.

Patches are applied as soon as we receive an alert (so within 24 hours of information dissemination).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises are identified instantly through DLP and Information Protection Policies. Security Incident response is dependent on whether the client wants to purchase this from Core but typically as soon as an event is triggered or observed. This will then be followed up in accordance with contract SLAs or OLAs.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Core run an ITIL compliant helpdesk and incident management approach. All calls can be made directly to our 24/7 ServiceDesk function. Reports will be generated by the incident team and delivered to the client via the service delivery manager.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Azure
How shared infrastructure is kept separate
Most Microsoft business cloud services are multitenant services, meaning that your data, deployments, and virtual machines may be stored on the same physical hardware as that of other customers. Microsoft uses logical isolation to segregate storage and processing for different customers through specialized technology engineered to help ensure that your customer data is not combined with anyone else’s.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Core utilizes the Microsoft Cloud for hosting of all services. The Microsoft Cloud adheres to the EU Code of conduct for energy efficient datacenters.

Social Value

Fighting climate change

Fighting climate change

All Core solutions are hosted in the Microsoft Cloud platform, which is currently 79-93% more energy efficient than a traditional on premise datacentre. Currently over 60% of energy used in Microsoft Cloud datacentres is renewable, Microsoft have pledged to be carbon negative by 2030.

Core runs no on premises IT infrastructure and all internal services are cloud-based, ensuring that all service compute is done using high efficiency hardware and powered by renewable energy. It reduces the demand for mined precious materials, manufacturing and road transportation impacts associated with acquiring and receiving private infrastructure, as well as overall energy consumption inefficiencies of running infrastructure that may not be being optimally utilised.

Core advocates and supports the adoption of Hybrid Working to reduce unnecessary travel and associated emissions, reduce our corporate office footprint and support flexible working practices for our teams.

All Core staff are issued with modern Energy Star rated laptop devices which typically consume 2/3 less electrical power than desktop computers. 95% of Core staff work remotely on any given day, reducing the overall load on public transport infrastructure, helping to reduce overall emissions.

In addition to the above, Core is also taking steps to reduce the environmental impact of our hybrid working operations.

In early 2022, we completed an audit of all end user devices in use across the company and calculated the carbon footprint generated as they are used to deliver our business outcomes, and we are currently developing a program to not only offset this in a properly accredited scheme, but to provide offerings to support our customers and partners to be able to easily do the same.

Microsoft, with their commitment to reaching net zero emissions by 2030, will enable Core to become a net zero emissions organisation in the same timeframe.
Covid-19 recovery

Covid-19 recovery

Core changed our operational policies to protect our staff during the Covid 19 pandemic, and to help our customers to continue to build and develop services to support a hybrid workforce.

We provide solutions to help customers make the most of remote working, including the ability to support and manage services without having to travel to specific office locations. However, these solutions also seamlessly enable users to work in the office environment too.

This includes full collaboration and communication solutions and employee wellbeing platforms to ensure that staff are supported and included, regardless of their location.

Our solutions will help customers to continue to work with no impact on user productivity in the event of a future wave of Covid-19 causing health concerns or impacting travel or office attendance capability, such as lockdown or if a member of staff tests positive for Covid-19.
Tackling economic inequality

Tackling economic inequality

Core is a London Living Wage accredited employer, ensuring that our staff members are able to live and thrive in their life outside of work (Decent work and Economic Growth)
We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core is continually hiring staff as our business grows and develops. We currently have open roles in both London and Gdansk, and every new contract, such as this one, secures existing employment and presents opportunities for us to continue to grow our team. (Decent work and Economic Growth)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Equal opportunity

Equal opportunity

We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Wellbeing

Wellbeing

Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Core conducts frequent Employee surveys, collecting feedback from our team on how the business can adapt or improve, internally or externally. We get good engagement from this process and all employee feedback is reviewed, discussed and implemented where appropriate. (Good health and Wellbeing)

Pricing

Price
£1.00 to £10.00 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.