VooServers

Oracle Database as a Service

Fully managed Oracle database services of varying sizes from standalone standard edition instances to multiple node RAC enterprise edition clusters with multi-region disaster recover capabilities.

Features

• Standalone instances or RAC clusters.
• High availability and disaster recovery.
• Secured remote access via VPN or MPLS.
• Load balanced clusters for client access.

Benefits

• Quickly deploy and start using Oracle database products
• Fully managed and monitored 24x7x365
• Delivered by Oracle specialists
• Know exactly where your data is.
• Multiple geographic locations.

£237.00 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vinters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

916646627194317

Contact

Matt Parkinson
01622524200
sales@vinters.com

Service scope

• Service constraints: Our services are designed to be resilient, even through scheduled maintenance, however all maintenance windows are designated as 'at risk' and will be notified at least 72 hours prior to the maintenance window. All 'at risk' maintenance windows are scheduled during off-peak times and individually assessed through change management processes to ensure the elements of risk are mitigated to reduce the level of risk as low as possible.
• System requirements:
  • Oracle licensing required direct with Oracle or via us
  • Minimum 10GB database size

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8AM-11PM Monday to Friday within 15 minutes.; ; Within 30 minutes outside of these times 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All services are fully managed with standard support 8AM-11PM Monday to Friday and critical support 24x7x365.; ; Technical account managers are assigned and will work through the initial proposal and maintaining the relationship long term.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our projects team will initially assist with the setup and migration of the service and data including some initial training. After the initial migration further support and training is provided by our service desk.
• Service documentation: No
• End-of-contract data extraction: A dump of all data can be requested which will be generated and supplied in the requested format. Data can also be extracted through the command line interface without our assistance.
• End-of-contract process: No additional costs at the end of the contract.

Using the service

• Web browser interface: No
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Access to the database infrastructure is available however command line access is typically restricted to SQLPlus or it's alternatives. ; ; Direct shell access can also be provided upon request however access functionality is reviewed on a command by command basis to ensure services are kept secure and aligned with compliance standards.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Users are isolated to their own environments and do not share resources.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Entire System
  • Granular files
  • Oracle Databases
• Backup controls: The backups are provided as a fully managed service with all elements of the service backed up as standard.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Multiple layers of network security utilising firewalls, VLAN's and traffic segregation. F5 Advanced WAF is also available as an additional measure.

Availability and resilience

• Guaranteed availability: 99.99% on general service availability with tiered service credits if this is not met.
• Approach to resilience: Multiple data centres are in operation with replication between those data centres. Within each data centre clusters are then also utilised to deliver individual server and/or component failure.; ; At the power and network layer within each data centre multiple paths are provided to every server and virtual machine.
• Outage reporting: Via our public dashboard and e-mail alerts.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is restricted to secure VPN only. This requires a pre shared key and a username/password combination. A separate login is then required to access the particular login and will use key authentication where necessary. Lastly even over the VPN only specific management ports are allowed through the tunnel and firewall.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SNR Certifications
• ISO/IEC 27001 accreditation date: 13/03/2020
• What the ISO/IEC 27001 doesn’t cover: Any systems where management is not the sole responsibility of ourselves.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Implementation of ISO27001:2013 and Cyber Essentials controls supported by a number of policies and procedures. Monthly management level meetings are also conducted on the performance of the ISMS as standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is performed according to selected ITIL standards and then incorporated into ISO27001:2013 policies and procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Managed in accordance with defined policies and procedures within our ISMS which conforms to ISO27001:2013 standards. Vulnerability scanners are in operation in addition to regular audits and patching schedules. Industry news and vulnerability databases are also subscribed to and routinely followed for the latest updates on potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs are centrally collated and automatically analysed for signs of any potential compromises which are then highlighted to our engineers to investigate. Potential compromises are scored and dealt with by their severity in accordance with our defined policies and procedures as part of our ISO27001:2013 compliance. Live incidents are tracked and managed within our ISMS and where necessary are raised to board level personnel.
• Incident management type: Supplier-defined controls
• Incident management approach: Defined under ISO27001:2013 in varying policies and procedures but namely incident response management policies. Incidents are logged in our CRM system and involve board level input for high severity incidents. The closure of the entry in CRM also generates a report which is provided to all stakeholders.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Complete hardware and network segregation. No shared components exist.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Vinters has a strong training program designed to bring new people, particularly young individuals, into the work place and provide them with the skills to flourish in a new career. ; ; We have several long term staff who started as apprentices and are now in senior management roles.

Pricing

• Price: £237.00 an instance a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vinters.com. Tell them what format you need. It will help if you say what assistive technology you use.