UBDS IT Consulting Ltd

Managed Detection and Response with Breach Detection

UBDS provides a Managed Detection and Response service with active breach detection, which integrates with our customers Cloud and on premise networks, enabling us to identify, report and respond to threats rapidily. Our service integrates with and enhances your cyber capability, giving you peace of mind. Vendors: Microsoft, Thinkst.

Features

  • E2E visibility enabled through complete data collection
  • Human security analysts backed by advanced AI capability
  • Security data feed collection backed by active breach detection capability
  • Rapid response to Incidents supported by automation rules and playbooks
  • Extensive catalogue or predefined and custom signal source integrations
  • Enhanced security event correlation with threat hunting
  • Security vulnerabilty tracking and reporting

Benefits

  • Based on Microsoft Azure Sentinel Cloud native SIEM / SOAR
  • Limitless scalability based on Cloud technology: capacity, speed and resilience
  • Active engagement with customers, reviewing incidents and reporting findings
  • 24/7 threat detection and mitigation

Pricing

£0 to £200 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@ubds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 2 5 5 1 5 4 6 0 7 2 4 1 7 7

Contact

UBDS IT Consulting Ltd Ann Gaskell
Telephone: 03301110066
Email: frameworks@ubds.com

Service scope

Service constraints
See https://docs.microsoft.com/en-gb/azure/ to determine applicable constraints based on buyers requirements
System requirements
See https://docs.microsoft.com/en-gb/azure/

User support

Email or online ticketing support
Email or online ticketing
Support response times
How quickly do you respond to questions? Between 8 and 1 hour depending on support plan purchased See https://azure.microsoft.com/en-gb/support/plans/
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
For questions about accessibility with enterprise or commercial products, please visit the enterprise Disability Answer Desk.
Web chat accessibility testing
For questions about accessibility with enterprise or commercial products, please visit the enterprise Disability Answer Desk.
Onsite support
No
Support levels
See https://azure.microsoft.com/en-gb/support/plans/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/. We also offer free of charge remote best practice guidance from our Azure Engineers called FastTrack for Azure. https://azure.microsoft.com/en-us/programs/azure-fasttrack/#overview
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process
Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1

Using the service

Web browser interface
Yes
Using the web interface
https://azure.microsoft.com/en-gb/features/azure-portal/
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Microsoft Accessibility Conformance Reports show our commitment to accessibility. For enterprise, education, and government professionals, these reports help with procurement decisions and product integration within an organization. Search Reports https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/
API
Yes
What users can and can't do using the API
https://msdn.microsoft.com/en-us/library/azure/ee460799.aspx
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
The Azure command-line interface (Azure CLI) is a set of commands used to create and manage Azure resources. The Azure CLI is available across Azure services and is designed to get you working quickly with Azure, with an emphasis on automation. https://docs.microsoft.com/en-us/cli/azure/?msclkid=2b50e70aa91311ec9b84e2bb2e192699

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
We currently have On Demand Capacity Reservation in preview https://docs.microsoft.com/en-us/azure/virtual-machines/capacity-reservation-overview
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • AD
  • Server
  • Service
  • Configuration Stores
  • Spring
  • Automation
  • Private Cloud
  • Batch
  • Workspaces
  • Accounts
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • On-premises: Backup files, folders, system-state using Microsoft Azure Recovery Services
  • DPM or Azure Backup Server (MABS) agent
  • Azure VMs - Back up entire Windows/Linux VMs
  • Azure Managed Disks
  • Azure File Shares
  • SQL Server in Azure VMs
  • SAP HANA databases in Azure
  • Azure Database for PostgreSQL servers
  • Azure Blobs - Overview of operational backup for Azure Blobs
Backup controls
By assigning Azure Policies in Backup Center.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
"Microsoft’s approach to enabling two layers of encryption for data in transit is:

Transit encryption using Transport Layer Security (TLS) 1.2. All traffic leaving a datacenter is encrypted in transit, even if the traffic destination is another domain controller in the same region. TLS 1.2 is the default security protocol used. TLS provides strong authentication, message privacy, and integrity (enabling detection of message tampering, interception, and forgery), interoperability, algorithm flexibility, and ease of deployment and use.
Additional layer of encryption provided at the infrastructure layer.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
See SLA's for each service here https://azure.microsoft.com/en-gb/support/legal/sla/summary/?msclkid=0132c6f0a91b11ec927496d95a52a9a9
Approach to resilience
Network reliability through intelligent software
Safe Deployment with AIOps
Resiliency threat modeling for large distributed systems
Low and no impact maintenance
For more detail please see https://azure.microsoft.com/en-us/features/reliability/#features
Outage reporting
Through Azure Service Health which gives personalised alerts and guidance for Azure service issues

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.

https://docs.microsoft.com/en-us/azure/active-directory/authentication/concept-authentication-methods?msclkid=b2a138a1a92d11ec918375623c320dc1
Access restrictions in management interfaces and support channels
Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/01/2022
What the ISO/IEC 27001 doesn’t cover
Please see https://docs.microsoft.com/en-gb/compliance/regulatory/offering-ISO-27001?view=o365-worldwide
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
12/02/2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
None
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
01/11/2017
What the PCI DSS doesn’t cover
Service Scope is identified here http://aka.ms/azure-pci
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • FACT
  • FedRamp
  • NIST 800-171
  • FIPS 140-2
  • CCSL (IRAP)
  • ENISA IAF
  • ISO 27001 (SMS) 27017, 27018, 22301, 9001
  • SOC 1, SOC 2, SOC 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
EN 301 549, ENISA IAF, EU Model Clauses, UK Cyber Essentials Plus, UK NPIRMT, CIS Hardened images, SOC 1 Type 2, SOC 2 Type 2,
Information security policies and processes
Security is integrated into every aspect of Azure. Azure offers unique security advantages derived from global security intelligence, sophisticated customer-facing controls, and a secure hardened infrastructure. This combination helps protect your applications and data, support your compliance efforts, and provide cost-effective security for organizations of all sizes. For more information https://docs.microsoft.com/en-gb/azure/security/

We have policies for infrastructure security, physical security, availability, components & boundaries, network architecture, production network, SQL DB, operations, monitoring, integrity and data protection. For more information please visit https://docs.microsoft.com/en-gb/azure/security/fundamentals/infrastructure-availability

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management recommendations focus on addressing issues related to continuously acquiring, assessing, and acting on new information in order to identify and remediate vulnerabilities as well as minimizing the window of opportunity for attackers.
1: Run automated vulnerability scanning tools
2: Deploy automated operating system patch management solution
3: Deploy automated patch management solution for third-party software titles
4: Compare back-to-back vulnerability scans
5: Use a risk-rating process to prioritize the remediation of discovered vulnerabilities
For more information https://docs.microsoft.com/en-us/security/benchmark/azure/security-control-vulnerability-management
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Defender for Cloud helps you prevent, detect, and respond to threats. Defender for Cloud gives you increased visibility into, and control over, the security of your Azure resources as well as those in your hybrid cloud environment.

Defender for Cloud performs continuous security assessments of connected resources and compares configuration and deployment against Azure Security Benchmark to provide detailed security recommendations tailored for your environment.

Intelligent Security Graph provides real-time threat protection in Microsoft products and services. It uses advanced analytics that link a massive amount of threat intelligence and security data to provide insights that strengthen organizational security
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Red Hat Virtualisation
How shared infrastructure is kept separate
A tenant can be defined as a client or organization that owns and manages a specific instance of that cloud service. With the identity platform provided by Microsoft Azure, a tenant is a dedicated instance of Azure Active Directory that your organization receives and owns when it signs up for a Microsoft cloud service. Each Azure AD directory is distinct and separate from other Azure AD directories. The Azure AD architecture isolates customer data and identity information from co-mingling. This means that users and administrators of one Azure AD directory cannot accidentally or maliciously access data in another directory. https://docs.microsoft.com/en-us/azure/security/fundamentals/isolation-choices

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Please see https://www.microsoft.com/en-us/corporate-responsibility/sustainability

Social Value

Fighting climate change

Fighting climate change

UBDS recognises that we can make a difference through implementing environmental performance that protects and improves the communities we operate in. We are ISO14001 accredited, have an Environmental Management Scheme and we have created and published a Carbon Reduction Plan.
We track the environmental impact of our operations, ensuring that we reduce emissions in line with our carbon reduction plan during all activities, including operational delivery. We see carbon reduction as an exercise in continuous improvement and it is a key part of our work.
Our GCloud contracts enable us to fight climate change in a number of ways:
• We engage with buyers before the contract start to discuss initiatives such as remote working to minimise emissions.
• We engage with the supply chain to see evidence of commitments to net zero and discuss initiatives to reduce a contract’s environmental impact.
• We will support and promotes local environmental projects to promote positive stewardship and sustainable practices in the communities in which we work.
• We support and promotes environmental initiatives and projects that our customers have developed or are part of.
• We work proactively with clients throughout the contract to deliver environmental benefits, e.g.:
- Facilitating the implementation of a Cloud first approach, which can reduce a service’s energy consumption by c. 88% due to public cloud economies of scale.
- Implementing “Green by Design” services that self-optimise energy consumption, e.g. auto-scaling cloud infrastructure on demand, automatic powering-down of infrastructure not in use.
- Partnering with technology providers with carbon emission goals e.g. AWS and Azure have commitments to achieve zero or negative carbon emissions.
Covid-19 recovery

Covid-19 recovery

UBDS recognises the impact of Covid-19 on communities across the country and we have made efforts through our work to support local areas and help them recover. We will continue to do this through GCloud contracts, with initiatives such as:
• Providing Digital Skills Training
UBDS can provide digital skills training for disadvantaged people within the communities we work in, meaning that they have enhanced employment opportunities, something that is particularly important in areas where jobs have been lost through Covid-19. We also support digital enablement programmes and make donations of equipment to groups/charities (such as wiped equipment that we are replacing).

• Developing partnerships with local schools and colleges
We work with schools and colleges near our contracts to provide careers advice, curriculum and literacy support, with team members acting as Enterprise Advisors to local schools. We also develop retraining, mentoring and work placement programmes with colleges

• Supporting local SMEs/VCSEs
We do this by providing advice to SMEs and VCSes, as well as through inclusion in our supply chain.
Where practical, UBDS commit to recruiting and deploying locally sourced skills and services. This is something which is important in supporting local economies affected by Covid-19, as well as the environmental benefits of minimising peoples’ daily commute. 
This is particularly evident in our sourcing activities, particularly with regards to customer engagements. We look to make use of local suppliers whenever there is a requirement outside of our own immediate expertise.
This approach boosts innovation, brings new perspectives and unlocks potential savings through the agility and value for money SMEs offer as well as helping local economies to rebuild post-Covid-19.
• Charity work
We encourage our staff to participate in, an contribute to, charity events and community schemes in their local area, including projects to support those affected by Covid-19.
Tackling economic inequality

Tackling economic inequality

We will seek to address economic inequality within communities we work with on GCloud contracts through activities that drive investment, stimulate the local economy. create employment and increase job security:
• Our apprenticeship scheme
UBDS’ apprenticeship scheme is designed to offer opportunities to young people and/or those facing barriers to employment. Our Digital Academy in London and Salford hires local apprentices and graduates, including from deprived areas. We are committed to hiring new apprentices over the next year from the areas we have contracts in. Our apprentices are provided with training and mentoring to develop skills and we work closely with customers to facilitate practical work experience.

• Creating employment opportunities through our work
UBDS has experienced significant growth through the contracts that we have won and this has enabled us to create employment contracts in London and Salford, as well as in other areas across the UK. We believe that GCloud will lead to further opportunities and contracts.

• Payment of at least the living wage at all times

• Supporting local companies, including SMEs and VCSEs, through the course of our contracts by bringing them into our supply chain and through the provision of advice on developing their business.
Equal opportunity

Equal opportunity

We are fully committed to equal opportunity as an organisation and will seek to use GCloud contracts to help us to embed equality and diversity throughout our work and our partnerships. We recognise that diverse teams bring unique value to our work and we celebrate the depth, breadth and diversity of experiences and backgrounds that drive our innovation and delivery of well-rounded solutions for the public. We feed this through our supply chain, including recruitment processes and work with customers to promote inclusive working environments. We:
• Build diversity into our company policies, for example flexible working and benefits that are fair to all.
• Recognise unconscious bias may occur and encourage staff to suggest ways to improve promotion of diversity.
• Use hiring methods to remove bias from the process, for example evaluation without viewing information that could disclose race, gender or age.
• Ensure equality and accessibility in recruitment to attract diverse candidates, giving opportunities to those who do not fit a typical profile.
• Develop genuinely diverse teams across our business and mentor new staff.
• We report on diversity within our organisation and work with partners who commit to doing so. We can use this information when working with customers to develop KPIs around diversity and reporting on these.
Wellbeing

Wellbeing

UBDS recognises the importance of the wellbeing of our staff and our suppliers and we have built a supportive, inclusive environment to support that. This supports and champions diversity as well as being sensitive to mental health related issues and mirrors our commitment to equal opportunities. Our approach is fed through all of our GCloud contracts and includes:
• Building diversity into our company policies, for example flexible working and benefits that are fair to all.
• Recognising unconscious bias may occur and encourage staff to suggest ways to improve promotion of diversity.
• Use hiring methods to remove bias from the process, for example evaluation without viewing information that could disclose race, gender or age.
• Ensuring equality and accessibility in recruitment to attract diverse candidates, giving opportunities to those who do not fit a typical profile; eg, we recently recruited a team member on an asylum seeker visa.
• Developing genuinely diverse teams across our business and mentor new staff
• Providing mental health “first aiders” within our organisation
• Ensuring that all of our buildings are fully accessible and assessing any needs new starters have in terms of equipment etc.
• Encourage staff to take time out to volunteer within the local community and for charities, with paid time off to support this
• Encourage healthy routes to work (e.g. cycling, walking) and participation in schemes to support this.

Pricing

Price
£0 to £200 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please see https://azure.microsoft.com/en-gb/free
Link to free trial
https://azure.microsoft.com/en-gb/free

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@ubds.com. Tell them what format you need. It will help if you say what assistive technology you use.