OGEL IT LTD

Azure Hosting Services

OGEL IT provides licensing, management and support for Office 365 and Azure services. We are a Microsoft partner and approved Microsoft Cloud Solution provider (CSP) with a wealth of experiences in designing and delivering solutions built upon Microsoft technology and services within the public sector.

Features

• Azure Services at published pricing
• Highly scalable and flexible infrastructure and services
• Regional hosting options
• PaaS and SaaS services
• Secure connectivity options
• Mature market place for 3rd party services
• Resilience and DR capabilities
• Encryption at rest and in transit
• Logging and auditing capabilities

Benefits

• Flexible licensing options
• Support from highly experienced staff
• Discounts for government, educational and charitable organistions
• Access to discounted consultancy resources
• UK and European hosted services
• ISO27001 certified
• Simplified billing
• Pay as you go services

£0.00 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934335358945654

Contact

Sam Newman
01438 300335
gcloud@ogelit.com

Service scope

• Service constraints: Adequate network bandwidth and connectivity to support online service access is required. Suitable IPSec/SSL VPN terminating equipment required for secured site to site connectivity (this can be provided where required on a purchase or leased basis using Fortinet FortiGate hardware and virtual appliances).
• System requirements: Internet connectivity with sufficient bandwidth

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support hours are 9 to 5 Monday to Friday. Support outside these hours is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: //Level 0 - Base charges only (online portal only, priority 3 response only); //Level 1 - Base charges plus 15% (Online portal access, Priority response times apply but resolution times do not); //Level 2 - Base charges plus 25%; (Online portal access, phone access for priority 1 only, Priority response times apply resolution times for priority 3 only apply); //Level 3 - Base charges plus 45% (minimum spend of £2500 pcm); (Online portal support, phone access for priority 1 and 2 only, Priority response times and resolution times apply to all); ; //Incident Priority Definitions; Priority 1 - Response within 1 hour, resolution within 4 hours; Priority 2 - Response within 4 hours, resolution by end of next business day; Priority 3 - Response by end of next business day, resolution within 5 days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Consultancy time is included and varies based on the committed monthly spend. Inclusive time starts at 0.5 days.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data extractions needs to be completed by the end user or contracting organisation before the expiry of online services. Consultancy and offboarding services can be provided on a rate card basis.
• End-of-contract process: The contracted price covers the provision of online services for the duration of the contract, termination of the contract or failure to make timely payments could result in the loss of access to or retention of data. All offboarding services are chargeable at the published day rates and offboarding commitments can be made at the before or during the contract term.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Azure Compute offers virtual machine sizes that are Isolated to a specific hardware type and dedicated to a single customer. These virtual machine sizes are best suited for workloads that require a high degree of isolation from other customers for workloads involving elements like compliance and regulatory requirements. Customers can also choose to further subdivide the resources of these Isolated virtual machines by using Azure support for nested virtual machines.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: OneDrive - Recover previous files
• Backup controls: Users can leverage the Azure backup services charged at the advertised storage rates.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The majority of services are subject to a 99.9% SLA however more detail for specific elements of the services are provided at https://azure.microsoft.com/en-gb/support/legal/sla/summary; ; Service Levels for cloud services; Monthly Uptime Percentage < 99.95% Service Credit 10%; Monthly Uptime Percentage < 99 Service Credit 25%; Service level for virtual machines; Monthly Uptime Percentage < 99.95% Service Credit 10%; Monthly Uptime Percentage < 99 Service Credit 25%; https://azure.microsoft.com/en-gb/support/legal/sla/cloud-services/v1_0/
• Approach to resilience: Availability is available based on the infrastructure and services deployed. We can advise on the best deployments based on your requirements.
• Outage reporting: Public dashboard; Personalised customer dashboard; RSS feeds and API

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All management access is secured with two factor authentication limited to known regional source addresses.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 26/04/2024
• What the ISO/IEC 27001 doesn’t cover: OGEL IT ISO certification does not cover Microsofts Hosted Services, they hold their own certifications:; ISO/IEC 27001 – Information Security Management System; ISO/IEC 27701 – Privacy Information Management System; ISO/IEC 27018 – Cloud Privacy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OGEL IT maintains data protection policy that outlines the operational policies and procedures for all staff

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to a customer tenant outside of the Microsoft change management process are scheduled with the customer using their internal change management process, attendance at this meeting is chargeable based upon the published rate card. In the absence of a customer change management process the scheduled changes will be emailed to the customer on a monthly basis with 5 working days notice. Changes are assessed internally using an independent technical and security resource from the originator.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: OGEL IT are subscribed to external organisations and manufacturers vulnerability alerts that are reviewed and actioned where appropriate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Azure security and compliance tools are utilised within the customers tenant based upon the licenses procured to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
• Incident management type: Undisclosed
• Incident management approach: Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Microsoft
• How shared infrastructure is kept separate: SharePoint Online provides data isolation mechanisms at the storage level. Microsoft uses rigorous physical security, background screening, and a multi-layered encryption strategy to protect the confidentiality and integrity of customer content. All Office 365 datacenters have biometric access controls, with most requiring palm prints to gain physical access. In addition, all U.S.-based Microsoft employees are required to successfully complete a standard background check as part of the hiring process. Office 365 uses service-side technologies that encrypt customer content at rest and in transit, including BitLocker, per-file encryption, Transport Layer Security (TLS) and Internet Protocol Security (IPsec).

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Microsoft Corporation are a CoC DC Partner. The Microsoft Azure EU Cloud CoC Verification of Declaration of Adherence report is available directly from the EU Cloud CoC list of adherent services.

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  With sustainability at the core of Microsoft’s business, Microsoft have extended their goals for environmental sustainability beyond just how they operate datacenters. They actively engaged in over 40 projects around the world to help make a local impact and improve environmental outcomes.; ; OGEL IT Azure deployment services ensure the most appropriate resources are provisioned for each workload to ensure the highest levels of efficiency are employed.

Pricing

• Price: £0.00 an instance an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.