Skip to main content

Help us improve the Digital Marketplace - send your feedback

Logicalis UK Limited

Azure - Hybrid, Datacentre, Edge, IaaS, PaaS, SaaS

Build and run hybrid applications across datacentres, edge locations, remote offices, and the cloud.

Additional GC14 support services in Design, Migration, Implementation, Integration, cost optimisation and on-going management/support. Particularly skilled migrating non-Microsoft Operating Systems and Databases to Azure.

Features

  • Hybrid Multi Cloud: Across datacentre, edge, remote locations.
  • Build, deploy, run consistently across IT ecosystem.
  • Azure Native Services: Arc Enabled Extended to preferred environments seamlessly.
  • Logicalis can provide SC_DV cleared personnel to support onboarding
  • Additional cloud support services migrate, onboard, manage, exit and hybrid.
  • Skills migrating/converting non Microsoft technologies to Azure
  • Convert Unix/Linux, Oracle DB, Others to Azure capability
  • Hybrid Cloud Consistency & Integration via Microsoft Azure Stack
  • Workload consistency - with Azure Stack’s hybrid capabilities.

Benefits

  • Quickly deploy workloads in cloud, on premise as needed
  • logicalis security cleared personnel can assist onboarding
  • Run enterprise applications in the Hybrid-cloud with world-class support.
  • Azure Stack - Purpose-built hardware ARC enabled for Cloud Integration
  • Additional Cloud Support Services Offers Single Supplier Simplicity & Support
  • Azure Stack HCI - Manage VMs, containers with cloud-native infrastructure.
  • Support your strategic move to the cloud
  • Azure Stack - Agility, innovation of cloud in on-premises environment.
  • Cloud-consistent: Azure Stack HCI virtualization.
  • On-premises agility: Azure Stack brings cloud innovation.

Pricing

£0.01 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 5 7 8 8 1 3 4 6 1 4 5 5 9

Contact

Logicalis UK Limited Leah Shafik
Telephone: 01753 777200
Email: bid.management@uk.logicalis.com

Service scope

Service constraints
See https://docs.microsoft.com/en-gb/azure/ to determine applicable constraints based on buyers requirements. Logicalis provides both pre-sales and consulting services to help our clients understanding of and journey to the cloud
System requirements
  • Standard and updated Web Browser.
  • See https://docs.microsoft.com/en-gb/azure/

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support response times
See https://azure.microsoft.com/en-gb/support/plans/ Email and online ticketing support starts at Developer. Basic does not offer the email/online ticketing support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Testing according to wcag standards
Onsite support
Yes, at extra cost
Support levels
See https://azure.microsoft.com/en-gb/support/plans/
Basic, Developer, Standard, Professional Direct & Premier plans available
Support available to third parties
No

Onboarding and offboarding

Getting started
Microsoft - See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/
Logicalis - In support of all of our Cloud Hosting Services offer Cloud Readiness, Cloud Migration, Cloud Management and as needed Cloud Exit Services - all available via G-Cloud Support Services
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Online Videos
  • Interactive online portal
End-of-contract data extraction
Microsoft - Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
Logicalis - In addition to the extraction of data, there may be more detailed integration or Exit requirements when exiting a cloud and Logicalis Cloud Exit service available via G-Cloud Support Services can further assist in this process.
End-of-contract process
Lease see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. In our Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.) See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Logicalis - at an additional cost can assist in the End of contract process as there may be more detailed integration & Exit requirements when exiting a cloud and Logicalis Cloud Exit service available via G-Cloud Support Services can further assist in this process.

Using the service

Web browser interface
Yes
Using the web interface
Manage and deploy services via the Azure Portal.
See https://azure.microsoft.com/en-gb/
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
See https://www.microsoft.com/en-us/accessibility/
API
Yes
What users can and can't do using the API
Users are able to utilise the Azure API Managament service to create their own API's for the solutions they deploy on to the platform. Additionally we have the Azure Service Management API which provides programmatic access to much of the functionality available through the Management Portal. Available here https://msdn.microsoft.com/en-us/library/azure/ee460799.aspx
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Azure CLI 2.0 is optimized for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager. See https://docs.microsoft.com/en-us/cli/azure/install-azure-cli

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Azure represents a hyper-scale public cloud service and has tools, processes to address this. Dedicated resources are also available for a number of services.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
See http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Under user control
Backup controls
Under user control
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
See website for latest information
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

Guaranteed availability
See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience
Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting
Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
Zure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.

https://docs.microsoft.com/en-us/azure/active-directory/active-directory-whatis
Access restrictions in management interfaces and support channels
Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.

https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-rolesoints.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
31/12/2022
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
2023 learn.microsoft.com/en-us/azure/compliance/
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
No
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
2024/03
What the PCI DSS doesn’t cover
See https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-pci-dss
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • FACT
  • NHS IG Toolkit
  • FedRamp
  • CCL (IRAP)
  • ENISA IAF
  • CDSA
  • ISO27017 and 2708
  • SOC1, 2 and 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses, Cyber Essentials Plus
Information security policies and processes
An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve management system for information security. The ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes.Additionally, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy,available upon request (customers and prospective customers must have a signed NDA or equivalent to receive a copy).

Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
Logicalis are accredited to ISO27001 and independently audited each year. We are also Cyber Essentials certified and have access to a team of secure staff from our security division dealing with sensitive public-sector organisations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover software development and hardware change and release management, consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl

Logicalis has documented configuration and change management controls available upon request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.

Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft helped develop the EU Code of Conduct for Data Centres, a voluntary commitment to implement energy efficiency best practices and use energy-efficient equipment. Microsoft’s data centres adhere to this Code of Conduct. By using cutting- edge sensor and monitoring equipment, new highefficiency container-based datacentre designs and air cooling systems that reduce the need for mechanical chillers, Microsoft’s new datacentres consume 50 per cent less energy for the same level of output than datacentres built just three years ago.
Full details are available at http://download.microsoft.com/documents/uk/government/G-Cloud-v3-Windows-Azure-Platform-Service-Definition.pdf

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Take a look at our latest developments:

Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025.

Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance.

Carbon Disclosure Project – Deepened our scope with the CDP.

SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions.

Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

Equal opportunity

Diversity, equity and inclusion activities
From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

Wellbeing

Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be.

Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

Price
£0.01 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please see https://azure.microsoft.com/en-us/free
Link to free trial
https://azure.microsoft.com/en-us/free

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.