AMETNES LIMITED

Ametnes Cloud

Ametnes helps software engineers provision and automatically manage a wider selection of open source software tools such as databases, messaging and caching tools at affordable prices across multiple public and private cloud platforms.

Features

  • Managed database service
  • Multi cloud service
  • Managed messaging service
  • Managed caching service
  • Public cloud service
  • Private cloud service

Benefits

  • Wider selection of database, caching and messaging
  • Available in private and public clouds

Pricing

£0.01 to £0.04 a unit an hour

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.s@ametnes.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 5 2 2 7 1 4 9 0 6 8 8 9 7 7

Contact

AMETNES LIMITED Michael Sekamanya
Telephone: +447985401496
Email: michael.s@ametnes.com

Service scope

Service constraints
Currently supported public clouds include;
1. AWS
2. Google Cloud
3. Azure

Currently supported private clouds where Linux OS is permissible.
System requirements
Linux Operating System environments

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses come within 24 hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide two support levels
1. Free email support, where customers can communicate with us through our online platform.

2. Technical support which is prices based on the product purchased.
Support available to third parties
No

Onboarding and offboarding

Getting started
We have usage examples as part of our online documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can request for all their data to be extracted.
End-of-contract process
- Access to the self-service online portal for provisioning service resources is included in the price.
- Technical support is provided for at extra cost.

Using the service

Web browser interface
Yes
Using the web interface
User are able to; create, update and delete service resources in the web interface.

Some functionality isn't available in the web interface but the user can use the API we provide
Web interface accessibility standard
None or don’t know
How the web interface is accessible
1. Via a computer based web browser
2. Via smart mobile devices as tablets and mobile phone
Web interface accessibility testing
All our testing is done with automated tests and is generalised for all users.
API
Yes
What users can and can't do using the API
Users can create, update and delete service resources by talking to the API using any of their favourite programming language such as Python, Javascript.

User can also use Terraform as part of their Infrastructure as Code pipeline process.
API automation tools
Terraform
API documentation
Yes
API documentation formats
PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Service resources are not shared between users. Resource including memory, cpu and hard disk are reserved for each users' exclusive use.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Databases
  • Cache
  • Logs and events
Backup controls
Users can choose what gets backed up.
All data service resources can be backedup.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This information is available on request
Approach to resilience
This information is available on request
Outage reporting
We currently report outages by email alerts

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access restrictions are managed via user login and password. Each user has restricted access to only the information they are authorised to view. Each login session times out after a specific period of inactivity.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have security goals and objectives that involve responsibility, strategy, acquisition, performance and conformance. Our strategy is to be current with security trends, threats and take a proactive preventative approach. We aim to update and patch our systems as soon as any security vulnerabilities are discovered.
Information security policies and processes
This information is available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This information is available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
This information is available on request
Protective monitoring type
Undisclosed
Protective monitoring approach
This information is available on request
Incident management type
Undisclosed
Incident management approach
This information is available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
We achieve this by restricting communication between different organisations' infrastructure. This involves strict security networking policies.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We run our services on top of leading cloud infrastructure providers (such as AWS, Google Cloud and Azure) that adhere to the EU Code of Conduct for Energy Efficient datacenters.

Social Value

Fighting climate change

Fighting climate change

This information is available on request
Covid-19 recovery

Covid-19 recovery

This information is available on request
Tackling economic inequality

Tackling economic inequality

This information is available on request
Equal opportunity

Equal opportunity

This information is available on request
Wellbeing

Wellbeing

This information is available on request

Pricing

Price
£0.01 to £0.04 a unit an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial is available for the public cloud offering. It includes
1. Provisioning non-premium service resources such as databases, caching tools.
2. Premium service resources such as networking resources aren't included.
3. Trial period is for 1 month or $100 usage credits whichever comes first.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.s@ametnes.com. Tell them what format you need. It will help if you say what assistive technology you use.