VMware UK Limited

VMware Cloud Disaster Recovery

VMware Cloud Disaster Recovery is a Software-as-a-Service solution used to protect VMware vSphere virtual machines by replicating them periodically to the cloud and recovering them on-demand to a target VMware Cloud on AWS Software-Defined-Data-Center in case of a disaster, ransomware attack, or other unplanned disruption of your production data center.

Features

• vSphere virtual machine replication with 30-minute RPO
• DR test, failover and delta-based failback with full-featured DR orchestration
• Granular file/folder/VM level recovery
• Variable retention schedule going back days/weeks/months/years
• On-demand recovery SDDC creation
• Instant recovery using Live Mount capability
• Fully cloud-based UI
• Zero-touch day-2 lifecycle operations (upgrades, patching, etc.)

Benefits

• Recover workloads from disaster recovery, ransomware, and other outages
• Test DR plans before outages occur
• Quickly choose the right point-in-time to recover from
• Spin up a recovery SDDC only during testing or failover
• VMs stored in native vSphere format
• Automatic compliance checks every 30 minutes
• Easy VM or file-level operational restores

£1,488.25 a terabyte a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

964989530503820

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Service constraints: No
• System requirements:
  • VMware vCenter must be 6.5 U2 or later
  • VMware vCenter must be 7.0U3 or later for high-frequency snapshots
  • At least 8GHz reserved vCPU capacity in production site
  • At least 12GiB of vRAM reserved in production site
  • At least 100GiB of virtual disk space in production site

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VMware Cloud Service Support Policies are published: https://www.vmware.com/support/policies/saas-support.html Critical (SaaS Severity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hours Minor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: VMware Cloud Disaster Recovery provides 24/7 production level support as part of the service at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a range of resources to help to start using VMware Cloud Disaster Recovery. These include comprehensive documentation (in multiple formats), introductory videos, hands-on labs, access to a large ecosystem of partners and support from the customer success team and account teams. Recommended starting point for all new users: https://vmc.vmware.com/solutions/disaster-recovery
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Replication of data to and from VMware Cloud Disaster Recovery is fully managed by the customer. Documentation exists along with additional tools and services to facilitate the replication, cloud failover, and failback of data. VMware Cloud Disaster Recovery stores customers data in an industry accepted virtual machine format and VMware vSphere natively supports the Open Virtualization Format (OVF), making it simple to download, clone, migrate, copy, port or transfer workloads between environments. Users can restore data from all the VM snapshots stored in the VMware Cloud Disaster Recovery filesystem back to their production site using the built-in failback workflow or individual VM restore capability.
• End-of-contract process: Unless you purchase a new committed term subscription, upon expiration of the current subscription term all services will continue to operate on an on-demand basis and you will be billed at the then-current on-demand rate for those services until you cancel your on-demand use. If you are using the service on an on-demand basis, you can cancel at any time by deleting your VMware Cloud Disaster Recovery instance, using the Global DR Console. You will be charged for all usage up to the point of termination. The price of the service includes entitlement to use all capabilities of VMware Cloud Disaster Recovery and production-level support as per VMware support policies.

Using the service

• Web browser interface: Yes
• Using the web interface: VMware Cloud Disaster Recovery has two web interfaces: Global DR Console and Orchestrator UI. The Global DR Console enables users to provision Orchestrators (also known as "Recovery Regions") and to create subscriptions. The Orchestrator UI allows users to consume VMware Cloud DR and includes several disaster recovery orchestrator capabilities to automate the disaster recovery process.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: None; on product roadmap as a future task
• API: Yes
• What users can and can't do using the API: [Feature in Preview] Users can use public REST APIs to query some basic information about their DR plan configuration: get cloud file systems, get protected sites, get protection groups, get protection group snapshots, get protected VMs, and get recovery SDDCs.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: There is both capacity and network level isolation between different customers' environments to prevent users and customers from accessing resources not assigned to them. Each customer's VMware Cloud Disaster Recovery deployment - consisting of at least one Orchestrator component and one Cloud File System component - resides in a completely separate cloud account with its own dedicated compute, memory, networking, and storage resources. This eliminates the potential for other customers to affect their workloads.
• Usage notifications: Yes
• Usage reporting: Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Number of active instances
  • Other
• Other metrics:
  • Logical storage capacity (in TiB) across all protected VMs
  • Logical storage capacity (in TiB) and corresponding cloud backups
  • Breakdown of storage capacity and VMs for each Protection Group
  • Count of their total protected virtual machines
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Backup data and DR configuration data encrypted at rest using an industry-standard AES-256 encryption algorithm
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual Machines
• Backup controls: VMware Cloud Disaster Recovery enables virtual machine snapshots to be replicated to a data center location of the user's choosing. When setting up a DR plan, users can create protection groups, consisting of different virtual machines. Each protection group has its own policies for snapshots, which includes snapshot frequency schedule and retention. Files within the guest OS are backed up as part of each virtual machine snapshot. Multiple protection groups can be a part of an entire DR plan. ; More information on configuring protection groups here: https://docs.vmware.com/en/VMware-Cloud-Disaster-Recovery/services/vmware-cloud-disaster-recovery/GUID-A857FE4B-5E9E-4AD9-BEE1-610BF394971D.html
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VMware will use commercially reasonable efforts to ensure VMware Cloud Disaster Recovery is available 99.9% during a given billing month. If the Availability of the Service Offering is less than the Availability Commitment, then you may request an SLA Credit. Availability in a given billing month is calculated according to the following formula: “Availability” = ([total minutes in a billing month – total minutes Unavailable] / total minutes in a billing month) x 100 More information about the SLA can be found at: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-cloud-disaster-recovery-service-level-agreement.pdf
• Approach to resilience: VMware has a Business Continuity (BC) Management Program describing how VMware will respond to events that significantly disrupt our delivery of the Service Offering. Business Continuity Plan. VMware has a Business Continuity Plan ("Plan") intended to identify what preparations must be made in advance of a disruption, as well as the steps to be taken when an event actually occurs. The Plan is reviewed periodically to determine which business processes are most critical and what resources - people, equipment, records, computer systems and office facilities - are required for operation. All documented plans follow an annual standard maintenance and assessment schedule. Customer's cloud backups are persisted to durable cloud object storage that is replicated to at least 3 separate AWS availability zones. VMware Cloud Disaster Recovery Orchestrator and Cloud File System instances are stateless and automatically restarted as new cloud compute instances within a short duration in case of any disruption.
• Outage reporting: Email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces implement role-based access controls and require members to authenticate against the corporate identity provider. It is also possible to configure access restrictions based on the originating IP address. Additional security and authentication mechanisms including the use of time-based credentials are used to secure and monitor access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 09/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/05/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Crowe LLP
• PCI DSS accreditation date: 06/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • SOC 3
  • ISO 27017
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VMware security policies are documented and available to employees on an internal web site. Policies and procedures are reviewed annually, updated as needed and retained for a minimum of six years from the date of creation. VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues and service level customer service. On an annual basis, VMware Cloud DR is audited by third-party auditors for ISO 27001, SOC 2, SOC 3 and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The VMware Cloud Disaster Recovery team has a comprehensive development lifecycle and and change management system in place. Continuous reviews and testing occur on the software development pipelines for individual components. Approvals for any changes related to each new release are documented explicitly in JIRA tickets. VMware generates builds from approved components and runs these through BITs (Basic Integration Tests), PVTs (Product Validation Tests), and Feature Stress Lite Tests. Additionally, we run performance tests, feature stress tests, security scans, vulnerability tests and System Tests at scale for every cycle before any build is rolled out to customer environments.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: VMware has comprehensive vulnerability management program in place which includes regular internal (at least quarterly) and third-party vulnerability scanning and penetration testing. The VMware Security Response Center (VSRC) leads the analysis and remediation of service security issues. VSRC receives reports directly and monitors the ecosystem for relevant security issues and works with VMware R&D to develop and resolve issues. VMware Cloud Disaster Recovery has the capability to rapidly patch vulnerabilities. Remediation efforts and timelines are prioritized and applied using industry best practices. For further details on the process and our commitment to customers, see the VMware Security Response Policy https://www.vmware.com/support/policies/security_response.html
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: VMware has a Security Operations Center staffed 24x7 and alerted on security anomalies in the VMware Cloud Disaster Recovery environment. VMware Cloud Disaster Recovery has several intrusion detection/prevention mechanisms in place and the service continuously collects and monitors the environment logs which are correlated with both public and private threat feeds to spot suspicious and unusual activities. The customer is responsible for the security of the environment over which they have administrative level control. Details on the shared responsibility model employed by VMware Cloud Disaster Recovery are available here: https://core.vmware.com/resource/vmware-cloud-disaster-recovery-shared-responsibility-model
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection management processes and controls. Response standards, procedures, methods are implemented based on the severity level. If VMware determines that unauthorized access to/use/disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, governmental request. VMware will also notify customers of a suspected breach of the infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: There is both capacity and network level isolation between different customers' environments to prevent users and customers from accessing resources not assigned to them. Each customer's VMware Cloud Disaster Recovery deployment - consisting of at least one Orchestrator component and one Cloud File System component - resides in a completely separate cloud account with its own dedicated compute, memory, networking, and storage resources. This eliminates the potential for other customers to affect their workloads.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: VMware Cloud Disaster Recovery utilizes AWS datacenters and information about AWS & Sustainability can be found here: https://aws.amazon.com/about-aws/sustainability/

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. • VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. • In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. • Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. • VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. • VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. • VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. • VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. • As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. • Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI). • Making VMware more diverse, equitable and inclusive for our employees, customers and communities is fundamental to who we are. That’s why measuring and achieving equitable change is key to our 2030 Agenda. We have assigned compensation performance goals around drivers that improve representation, including hiring and retention of women globally and underrepresented minorities in the United States, inclusive culture scores and diverse candidate slates. For interviews at every level, our goal is to have all candidate interview slates include at least one woman and one underrepresented minority (US only) candidate.
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. • Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance

Pricing

• Price: £1,488.25 a terabyte a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.