Six Degrees Technology Group Limited

Dedicated Internet Access (DIA)

Business grade, managed Internet access delivered to Buyers' locations via leased line or datacentre-based cross-connect.

Features

• 10Mbps to 10Gbps connections available
• Unfiltered no NAT (network address translation) Internet access
• Standard, Protected or Diverse delivery options
• Metered or unmetered service offerings
• Smartly distributes exit points throughout the network for least-hop routing
• Carrier Agnostic- Interconnect with all major carriers in the UK
• Privately owned/operated next generation network running MPLS traffic Engineering
• 45+ Points of Presence across the UK
• Dedicated Service Delivery Team
• 24x7 Break-Fix via Six Degrees’ in-house support teams

Benefits

• Highly flexible/scalable allowing for easy addition of new sites
• Comes with /29 of public IP space, /28 onwards available
• Up to 99.99% uptime SLA on diverse services
• Fixed price/flexibility to suit buyer needs and connectivity usage profiles
• Cost-effective and diverse services utilising best carrier options available
• Services can be tailored to specific solution requirements
• Self-healing network with multiple paths build round ring topology
• Multiple interconnect locations
• Single point of contact during delivery phase with weekly updates
• Proactively monitored service via 24X7 Service Centre

£0.06 to £0.25 a megabyte a second

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

965483331271650

Contact

Six Degrees' Public Sector team
08000128060
Publicsector.sales@6dg.co.uk

Service scope

• Service constraints: This service is only deliverable via the Six Degrees network. The Buyer would need to provide all relevant information requested to complete Service Implementation and provide access to the sites to facilitate installs of service.
• System requirements: This service is only deliverable via the Six Degrees network.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on incident/request and priority level - please see attached Service Description for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see attached Service Description for support levels.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: N/A - This is an internet service
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Via Support
• End-of-contract process: Termination of Services

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: We run an uncontended backbone and continually monitor capacity management. We review capacity management regularly
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Network
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Given this is a direct internet access service, we can provide firewall services to protect data between the buyers network and your network.
• Data protection within supplier network: Other
• Other protection within supplier network: Not applicable as this is a public data service and we are not transporting encrypted data

Availability and resilience

• Guaranteed availability: Connections can be delivered from business Broadband to 10G, as single/diverse-protected service, QOS enabled with an end-to-end SLA. Service run via privately operated Next Generation Network.
• Approach to resilience: Available upon request
• Outage reporting: Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network. Email alerts are also sent out

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: NA to this service
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance
• PCI DSS accreditation date: 08/11/2023
• What the PCI DSS doesn’t cover: Only the physical and environmental security at the data centres we use in our operations were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services that Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 22301
  • PSN Compliance
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available upon request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available upon request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available upon request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The Datacentres which Six Degrees are situated are fully compliant with all energy regulations of the UK & EU. Documentation can be provided upon request

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have an established environmental committee that is specifically focussed on ensuring that we apply an approach of continuous improvement in relation to environmental compliance and good practice. As part of our environmental commitments, we are aligned to ISO 14001(Environmental Management) and have a published Carbon Reduction Plan on our website, which was measured and recorded in accordance with GHG Protocols and Procurement Policy Note 06/21. ; ; We will be reviewing our footprint on an annual basis and carrying out actions identified to reduce our footprint. We are committed to achieving Net Zero by 2050 at the latest. During this time, targets will be set for the remaining period to ensure Net Zero will be achieved by our target date. We are aiming to reduce our absolute carbon emissions by at least 90% from our baseline year or achieve (and maintain) a carbon intensity metric of <1 tonne CO2e per employee, whichever comes soonest. This is in line with science-based Net Zero targets. ; ; Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are very proud to have switched our data centres fully to use green and renewable energy. ; ; Our focus on environmental performance as a supplier under this framework will benefit you as you strive to achieve your own Net Zero targets. ; ; As a leading Microsoft partner, we can work with Microsoft to help you understand the carbon footprint for your existing estates, and how a transition to hybrid/public cloud could help reduce it. As part of any agreement under this framework we can also engage with your local communities to promote environmental awareness or engage in projects that benefit the environment.

  Tackling economic inequality

  Six Degrees supports this theme in several ways. Firstly, by working with local communities to provide mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We do this through our internal Talent Acquisition (TA) team, who are actively building richer and deeper contacts within the local community to raise aspirations of people from all backgrounds. ; ; We seek to encourage local people to work within the technology sector by removing barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions. Our TA team partner with local universities, schools and colleges to support careers fairs and our subject matter experts provide talks on IT or cyber security to local students. ; ; We are also very passionate about our ‘Women in Tech’ group, which seeks to encourage women into IT through all sorts of activity, such as webinars, school visits and other events. We are continuously planning new events and initiatives under this scheme, which we could then offer to buyers and their community as part of engagements on this framework. ; ; Secondly, we will tackle economic inequality and the digital skills gap through creation of new skills & jobs in the high-growth cyber security sector. Our cyber apprenticeship programme, sponsored by our People Business Partner & Cyber Consultancy Director, provide skills and accreditations that enable our people to progress in cyber security or transition into that space. ; ; We also run in-person events, known as ‘Cyber University’, as an education scheme for our Buyers based on our extensive knowledge and experience in Cyber Security. Cyber University provides an open forum for customers to create new skills in Cyber Strategy, best practice approaches and the latest in Cyber Security.

  Equal opportunity

  We recognise that people are more likely to be engaged and productive if they are rewarded fairly and offered flexibility to help achieve a positive work life balance. We therefore pay at the Real Living Wage in all of our roles, and remain committed to our ongoing pay review process to ensure all our employees are fairly rewarded. Six Degrees also has a continuous focus on closing the gender pay gap in our company, with our latest report available on our website. ; ; We recognise that females are underrepresented in education, training and employment related to STEM. To combat this, we have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges, and universities to raise the aspirations of females toward tech. Our goal of ensuring every recruitment shortlist contains as least one female, and our offer of a guaranteed interview for every shortlisted female. ; ; We have collaborated with the Employers Network for Equality & Inclusion (ENEI), achieving a bronze TIDE Award in our first two years of collaboration. Through our continued devotion to improving, we were awarded a silver status in 2023. Through this partnership we have focused our work around seven critical areas of inclusion – our workforce, our strategy and plan, leadership and accountability, recruitment and attraction, training and development, employment practices, and communication.; ; We have zero tolerance to slavery in any form, but by no means limited to, bonded labour, debt bondage, serfdom, forced labour, child slavery, marital slavery, sexual slavery and/or human trafficking. We expect all those in our supply chains to comply with our values and the Modern Slavery Act 2015, which is governed by our Supplier Management and Sustainable Procurement Policy.

  Wellbeing

  Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include: ; ; - Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.; ; - Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.; ; - For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.; ; We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support. ; ; We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.; ; Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.

Pricing

• Price: £0.06 to £0.25 a megabyte a second
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.