Cloud Gateway

Cloud Gateway SASE Platform

Cloud Gateway offers flexible networking and security solutions that act as a secure transit broker, rapidly connecting you to multiple cloud providers, the HSCN, PSN and internet. We build and manage your bespoke SASE solution.

As a trusted public sector provider we hold Cyber Essentials Plus, ISO27001 and ISO9001 accreditations.

Features

• Cloud Connectivity
• Enterprise Connect: Site, Remote User & Data Centre Connectivity
• Managed WAN Services
• Core Connect & Transit-Only Connectivity
• PSN and HSCN Connectivity
• Remote Access and Zero Trust Network Access (ZTNA)
• Firewall-as-a-Service (FWaaS)
• Secure Web Gateway (SWG) and Proxy Services
• Web Application Firewall (WAF)
• FTPS and FTP VPN Access Services

Benefits

• A digital foundation that enables transformation
• Connect anything to everything
• Get away from lengthy contract tie-ins
• Enable remote network access for your workforce
• Scalable and elastic cloud-native architecture
• No physical hardware constraints for rapid deployment
• Protect your network from security threats
• Control internet and application usage
• Visibility of network security traffic via My Cloud Gateway
• Fully managed service with cloud networking expertise

£14,000 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

968066983491582

Contact

Emma Gooderham
020 3870 2444
sales@cloudgateway.co.uk

Service scope

• Service constraints: None
• System requirements:
  • VPN Site Connectivity: End user device capable of IP-based connectivity
  • Remote Access: An operating system supporting SSL VPN software
  • Data Centre Connectivity: Presence in the same UK Data Centre(s)
  • Other requirements may depend on the specific solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA defined response times dependant on severity / priority. P1 response time is as little as 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support - in business hours (Mon-Fri 09:00-17:30 excluding Bank Holidays). Priority 1 incident response within 1 hour, resolution within 4 hours. ; ; Premier support - 24x7x365 P1 incident response. Priority 1 incident response within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings. ; ; 5 days onboarding support included.; ; All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including a dashboard, network connectivity status, licence utilisation data, bandwidth usage, firewall policy information if applicable, support / ticket management
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To ensure we design and build the right platform that fits your needs, our pre-sales team will work with you to understand your requirements and draw up a proposal. When the proposal has been signed off by you, our service delivery team will hold a kick-off session with you to plan the onboarding process. At this point we will ask you to provide some information which will vary depending on the nature of your deployment. Once all this information is received, we'll complete the technical deployment, test connectivity and security policy is working, before passing to you for a period of acceptance testing and sign off. As soon as you sign it off, we'll enter live service for the length of your contract term.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Cloud Gateway does not process data on behalf of customers.; ; Where Cloud Gateway obtains customer data for the purposes of service and product delivery (including account management, financial payment and user support), it is only retained for as long as it is necessary to be kept, which may include compliance with legal obligations. ; ; At the end of a contract, or upon request from the customer where retention is not required by law, data will be deleted in accordance with our Data Retention policy.
• End-of-contract process: The customer has the opportunity to renew the service or end the contract. If the decision is to end then the customer has two options.; ; 1 – The contract end date is confirmed to the customer and the service termination and billing will align to that date.; ; 2 – We work together to agree an exit plan to migrate the services to another supplier. This will be charged at our consultative rates. Any extension to our services during the transition will be chargeable.

Using the service

• Web browser interface: Yes
• Using the web interface: When the service goes live, you will be given login details to access our customer portal, My Cloud Gateway. Through My Cloud Gateway you can access reports and real-time analytics for your network connections and security events. My Cloud Gateway also provides a ticketing function, allowing you to speak directly to our support team to make a request or raise an incident. New features and functionality are added to My Cloud Gateway regularly to improve user experience.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Automated testing completed annually
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: We enforce customer segregation by using dedicated tenancies. This ensures that a customer's Cloud Gateway service is not affected or shared by other users.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Via the My Cloud Gateway portal

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • HTTP request and response status
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Logical access control
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Log files and system configurations pertaining to the service
  • Extended metadata and log files can be accommodated
  • Backed-up data can be exported for reporting and analysis
• Backup controls: Users do not control backups. All backup and recovery administration is handled by Cloud Gateway as part of our fully managed service.; All back up files are encrypted, and priority is given to ensuring the best available encryption algorithms, such as AES-256 bit.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% service availability across Cloud Gateway infrastructure to the customer site, not necessarily to the user as they may be connecting via other connectivity methods. Service credits are applicable if Cloud Gateway breaches its Availability SLA - based on the infrastructure that is within Cloud Gateway's control.
• Approach to resilience: Our service is built using overlays inside a highly resilient hybrid cloud architecture. Consequently each component, each set of components, each stack and each full tenancy is designed to be resilient at multiple points. This is achieved in its simplest form by having more than one of each component part available (akin to traditional High Availability), but also by leveraging cloud resilient functions such as Multiple Availability Zones, Multiple Regions, or both.
• Outage reporting: Our service sends alerts to our monitoring and engineering teams to inform them of any potential outages. The issues are sanitised to see if they require manual intervention by our team, or whether automatic recovery has occurred. If manual intervention is required then a proactive alert ticket is raised within our service desk portal. Our service desk portal shows tickets that are being worked on and these can be viewed by the client at any time. In addition, e-mail alerts can be created against any incidents relating to an outage, which will then be sent to approved recipients.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The exact configuration depends on the specific product/service (see Service Categories above), and can be tailored depending on customer requirement
• Access restrictions in management interfaces and support channels: Our service has a robust set of multi-layered security functions at its core. Access to and from any service is managed, maintained and enforced in line with customer approved policy but also in line with access control procedures, such as following the principle of least privilege and adhering to the need-to-know, role-based access control methodology.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: The exact authentication method depends on the systems in use, which varies between product/service. At all times, a VPN connection (provided on a role-based access control basis and authenticated by SSO) is required to firstly gain access into the management areas to encrypt the connection and control the users that have access to the network. From here, both certificate based authentication and password based authentication is utilised.
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our accreditation covers the provision of networking and security services for the public and private sector within the United Kingdom and internationally.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 03/01/2024
• What the PCI DSS doesn’t cover: The certification is achieved by our single card-payment processing vendor, Stripe. We do not process card payments any other way. Stripe are a level 1 PCI DSS compliant organisation and independently verified by Coalfire Systems Inc., as per their Attestation of Compliance
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials PLUS
• Information security policies and processes: Our service is built to adhere to the HMG UK Official guidelines, which in turn adhere to the National Cyber Security Centre (NCSC) cloud security principles. We are an ISO 27001 certified business and have been since 2020. We are also Cyber Essentials and Cyber Essentials PLUS certified.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are assessed and implemented in line with the agreed change management process. We have a CMDB where all configurations, service components and CI mappings to Services are maintained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We proactively identify, log and track new vulnerabilities. Potential threats are assessed through live monitoring within our platform. Using industry-standard tools, we conduct vulnerability scans across the platform to test, track and confirm patch deployments and test security configurations. Scans are performed daily on critical assets and no less than weekly elsewhere across the platform. We also consume information on possible vulnerabilities through various threat intelligence feeds. ; ; Any high profile/risk vulnerabilities which require prompt action will be treated as an incidents under the incident management process. Patches are deployed manually or via automatic updates into our cloud infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises through live monitoring and alerting on our platform. Our monitoring and alerting rules are based on the AWS CIS Foundations benchmarks with additional controls and alerts for any non AWS infrastructure. These events are sent to our SIEM where alarms are triggered based off a set of configured rules. ; ; Depending on the severity/acitivty, the event may be treated as an incident and response plans activated in line with the incident response procedure.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a robust, ITIL based Incident Management process within our end to end support model. We have extensive monitoring, configured to proactively identify potential issues and mobilise internal teams to investigate and resolve Incidents promptly. Users can report Incidents to Cloud Gateway through our dedicated customer portals, by email, or by phone. In cases where a Major Incident has been identified, our Major Incident process kicks in and email communications are issued to affected users, providing them with regular status updates throughout the incident lifecycle.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: VMware, Fortinet
• How shared infrastructure is kept separate: Our service is built on a variety of cloud platforms. It is separated by customer, and each customer has their own dedicated hosting environment, such that no two customers will ever share the same service components.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Cloud Gateway provides on-net connectivity by means of a point of presence in Equinix and ARK data centers, based in the UK. Equinix and ARK data centres meet ISO 50001 Energy Management and ISO 14001 Environmental Management Standards and both are participants of the EU Code of Conduct for Data Centre Energy Efficiency.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our business is based on encouraging organisations to transfer to cloud or hybrid environments. By its very nature, cloud environments are more environmentally friendly than physical infrastructures and on-premise systems. Cloud Computing helps organisations optimise consumption of energy, reduce their carbon footprint, create a healthy option for employees to work remotely, take advantage of an on-demand environment where utilisation is optimised, use newer hardware with more efficient cooling systems, and create opportunities for a more sustainable, flexible, and resilient supply chain. We have a published Carbon Reduction Plan for 3 years and are purposefully reducing our carbon emissions on the path to Net Zero. What we can’t eliminate, we offset annually. Our employees work from home for at least 80% of the working week. The majority of our customer, partner and supplier meetings are held online. Expense and environmental policies encourage use of public transport over use of cars. We operate a Cycle to Work scheme. Internal policies, including supplier due diligence and selection, include consideration of sustainability. We distribute a 6 monthly Environmental Awareness newsletter to all employees to encourage engagement in fighting climate change. Our Supplier Due Diligence checks include analysis of a Suppliers Environmental initiatives and we use this to make decisions about which Supplier to work with. We have aligned environmental activities such as tree planting and litter picking to customer contracts for the whole term

  Covid-19 recovery

  Our employees work from home for at least 80% of the working week. The majority of our customer, partner and supplier meetings are held online, allowing employees to work remotely, socially distance from colleagues and not have to travel for the majority of their working week. This supports employment from all areas of the UK without discrimination. We have trained Mental Health First Aiders. Working closely with the Health sector - during the pandemic we supported organisations transition to a remote working model by offering 3 new types of connectivity so that employees of health organisations could carry out their work in the communities and remotely. Customers include GP practices, health support services, application providers, dentists, hospices, hospitals and care homes. Services were designed to be quick and simple to set up for non-technical managers with cost effective price options. We work in a high growth sector where skills are in high demand. In 2023/24, 6% of our employees were recruited into their first job since education, allowing us to support young people moving into work for the first time. We work with Involve Kent to provide connectivity services to the Health and Social Care Network. Since their platform went live they have seen a 24% increase in community wellbeing and 62% reporting feeling less lonely and isolated.

  Tackling economic inequality

  Our services encourage and support a diverse workforce and supply chain. Our remote working set-up allows us to recruit without prejudice from talent across the UK. Customers who use our services are creating an environment for their users to connect remotely from a location that suits their needs. This encourages collaboration, joint ventures and sharing of skills across multiple entrepreneurs, businesses and organisations. Customers can scale and at a pace to suit their growth. We can support small companies and collaborations in their early days, bringing diversity and innovation to the supply chain. As well as external training, we have a continuous learning and development programme to ensure employees continue to develop skills, have a good understanding of the main risks facing the digital landscape and help address the UKs digital skills shortage. We use the Social Value Portal, a platform that allows us to track, measure and report all of our Social Value initiatives. It encourages the use of local suppliers within a 30 mile radius of our hubs, which also promotes closer working and better communication. We are a techUK member and have a seat on the Nations and Regions Council. It sets the strategic direction for techUK’s work across the UK’s Nations and Regions, takes forward and grows the Local Digital Index, and champions the crucial role of the UK's digital economy. We have offered time from our female workforce to support young girls who are interested in a career in tech by reviewing CVs or practicing interview techniques. We continually build supply chain resilience into our networks by following a schedule of due diligence checks with key suppliers, engaging to ensure adequate compliance certificates and policies are in place, that they are resilient and help contribute to a strong ecosystem.

  Equal opportunity

  Our hybrid working model allows employees to work from home if this suits their needs for medical reasons. Recruitment policies and processes remove discrimination and support employees who may need to attend appointments or be at home for comfort purposes.; ; Each employee is provided with objectives which include a personal development area. Budget is available to support employees in their self development. 12% of our employees have had an internal promotion in the last 12 months due to our investment in their development.; ; Our salaries are benchmarked externally on at least an annual basis to make sure we align to industry rates.; ; Cloud Gateway sponsors the National Police Ladies Football team. Our funding has enabled the team to have custom made ladies kits where previously a lack of funding has meant the team wore mens kits. ; ; We check our suppliers' approach to Modern Slavery during the initial onboarding due diligence process. This includes checking the appropriate safeguards and commitments are included in the contract as well as checking their policies published on their websites. We measure ongoing commitment at the annual review of critical suppliers and engage with them to influence and encourage adoption of policy where they are lacking. Every attempt is made by us to understand the downward supply chain to check for any risk related to modern slavery.; ; We have an Equality, Diversity and Inclusion Policy and regularly attend events to maintain our awareness. We are continually reviewing how we can communicate the main elements of our policy throughout the organisation.

  Wellbeing

  Cloud Gateway is committed to promoting wellbeing amongst its workforce and across its partner and supplier network. We have trained Mental Health First Aiders. We have a Volunteering Policy that provides employees with the opportunity to choose an activity that's close to their heart and support their local community. Cloud Gateway matches the amount raised by an employee when fundraising as part of their volunteering efforts. Internally and externally we celebrate a calendar of events that seek to promote wellness and work-life balance. This includes activities for World Happiness Day, welcoming dogs into our offices, International Men and Women’s Days, World Book Day and National Stress Awareness Day. Every quarter we recognise an employee as our Values Champion. This person is nominated by their colleagues for demonstrating outstanding examples of one of our Company Values. They are given £300 to treat themselves. All of our employees are given the opportunity to sign up for our company health scheme which includes immediate access to health professionals and support during times of need. There is also an Employee Assistance Programme available to employees. We are committed to aligning social value activity to all G Cloud contracts and being transparent about what we achieve. We will openly engage in discussion with our G Cloud customers to agree on the best social value activities that add value locally to our customers and communities for the term of the contract. This could include wellbeing initiatives. We are able to measure and report on this activity specifically for each customer and provide a view of our performance across the entire company.

Pricing

• Price: £14,000 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can, at our discretion, provide a proof of concept. This will consist of a configurable, dedicated SASE platform for a set period of time, to test connectivity and establish your business needs. If technical consultancy is required, this is chargeable at the prevailing daily rate.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.