NETLINK TECHNOLOGY LTD

Microsoft CSP for Azure and Microsoft 365

As a Microsoft Azure CSP we are responsible for customer support, meaning customers can rely on us to manage Azure workloads and solve technical problems. Services available: Compute, Networking, Storage, Containers, Data Analytics, Security and Identity and Microsoft 365.

Features

• File storage and sharing with 1TB storage/user
• Business class email, calendar and contacts with a 50GB inbox
• Unlimited online meetings, IM and HD video conferencing
• Enterprise management of apps with Group policy
• Word, Excel, Powerpoint, Outlook, Publisher and OneNote
• Azure Compute, Networking and Storage
• Azure Security and Identity
• Azure Data Analytics and Enterprise Integration
• ExpressRoute

Benefits

• Collaborative working across your organisation
• Familiar using experience
• Truly mobile working solutions
• Always up to date
• Return on investment
• Secure online storage

£0.17 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@netlinktechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

970304526460928

Contact

Ross Morgan
0333 335 5352
enquiries@netlinktechnology.co.uk

Service scope

• Service constraints: None
• System requirements:
  • Compatible Web Browser
  • Internet Connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Primary support hours are Monday-Friday, 9am-5.30pm, where we respond to tickets within 1 hour. Out of hours support is available for emergencies.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support for all queries between the hours of 9am - 5.30pm, Monday-Friday, but offer a 24hr service for emergencies.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During setup we work with the key stakeholders to ensure they have a full working knowledge of the system.
• Service documentation: No
• End-of-contract data extraction: Data can be extracted/downloaded at any time and for any reason without any assistance from Microsoft. Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards. SharePoint Online documents can be downloaded at any time from the workspace into your local computer.
• End-of-contract process: Provide 30 days written notice of your intent to cancel, and we will stop providing the service from that date.

Using the service

• Web browser interface: Yes
• Using the web interface: An online portal is available for the provision of Microsoft Licensing. All Microsoft Services are managed through the Azure & Microsoft 365 online admin centres.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is compatible with standard Windows accessibility options.
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Microsoft Azure and Office365 are highly available and easily scalable with high capacity for a large numbers of users.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft's Service Level Agreement (SLA) can be found here:; https://azure.microsoft.com/en-gb/support/legal/sla/
• Approach to resilience: Delivering services at huge scale requires a radically different approach to designing, building, deploying and operating data centers. When software applications are built as distributed systems, every aspect of the physical environment — from the server design to the building itself — creates an opportunity to drive systems integration for greater reliability, scalability, efficiency and sustainability
• Outage reporting: Microsoft provide a public dashboard, and also send E-mail alerts to the tenant administrator(s).

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Can be detailed on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We work towards an ISO/IEC 27001 standard.
• Information security policies and processes: Can be provided on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change management approach is managed by Microsoft directly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The vulnerability and management process is managed by Microsoft.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The monitoring is performed by Microsoft, and reported to a public online dashboard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Can be detailed on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Microsoft Azure Hypervisor
• How shared infrastructure is kept separate: Microsoft cloud services, including Office 365, were designed with the assumption that all tenants are potentially hostile to all other tenants. Thus, multiple forms of protection have been implemented throughout Office 365 to prevent customers from compromising Office 365 services or applications, or gaining unauthorized access to the information of other tenants or the Office 365 system itself.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Details on Microsoft's Datacentre's can be found here:; https://azure.microsoft.com/en-gb/global-infrastructure/sustainability/

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  During the beginning of the Covid-19 pandemic, we provided discounted IT Consultancy Services to a number of local businesses who required assistance in preparing and setting up for remote working, to help ensure they could continue operating during such difficult times.

Pricing

• Price: £0.17 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide a free trial of the service as a proof of concept.
• Link to free trial: https://products.office.com/en-gb/try

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@netlinktechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.