CDW Limited

CDW HPE GreenLake IT Consumption Services

A unique suite of on-premise, scalable Infrastructure as a Service (IaaS) solutions allowing you to consume your choice of infrastructure on a pay-per-use basis. It enables capacity management through effective real-time reporting across your IT platforms providing part of a multi-cloud strategy.

Features

• On Premise, pay for usage- Capacity deployed ahead of demand
• Centralised management capability that allows visibility of usage and cost
• Flexible model allowing end-user agility, flexibility and ease of use
• Full suite of compute and storage resources with associated services
• Enterprise-class support included as standard
• On-premise private cloud like experience to meet regulatory compliance
• Delivers remote 24x7x365 rapid response operational services
• Monthly reporting and real time usage analytics
• Ability to scale up/scale down as required avoiding over-provisioning

Benefits

• Minimise large capital outlays allowing resources to focus on innovation
• Rapidly provisioned infrastructure: Meet demand in a cost effective manner
• Pay per use: reduce Total Cost of Ownership (TCO)
• Reduced risk: less unplanned downtime freeing up resources
• Flexible consumption-based hybrid cloud model
• On-premise model allowing you to meet governance and security requirements
• Increases control: Effective planning of IT lifecycle costs
• Achieve faster time to market: shorter time to deploy projects
• Simplified IT: centralised operations and insights

£14,647 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

971352772333008

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Service constraints: "This Service is available for selected servers, software, storage devices, storage arrays, network devices, and storage area networks.; The features of this Service may differ, or be limited, based on specific devices or software.; The HPE account team provides the required proactive deliverables during HPE standard business hours on standard business days,; either remotely or on-site, at the discretion of HPE.; Delivery of proactive support outside HPE standard business hours on standard business days can be purchased separately and is; subject to local availability."
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Incident management service levels are defined by response time and target resolution time within the agreed service coverage window for incidents and as defined in the Statement of Work.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: "Upon execution of the Agreement, delivery of Services commences with the assigned account team responsible for delivery of the Service. A kick-off meeting with the assigned Account team is conducted and handover from Sales to delivery commences. The Account team co-ordinates pre-delivery activities, including scheduling the delivery of infrastructure necessary to deliver the Services.; HPE will provide the physical implementation of Services at a data center(s) owned or managed by the customer. Implementation will provide a fully installed & ready to consume environment.; HPE GreenLake Central customer implementation and onboarding is completed during the Startup phase. As part of this, the metering tools are configured to regularly monitor the consumption of Services and provide this data into the HPE GreenLake Central portal."
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: HPE do not deal with customer data other than data held to provision the service.
• End-of-contract process: At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.

Using the service

• Web browser interface: Yes
• Using the web interface: Log calls, download firmware and patches, look at support forums and advisories
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/A
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: HPE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
• Approach to resilience: The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
• Outage reporting: "The HPE GreenLake solutions include proactive support and monitoring where tickets are created for service issues and passed to the relevant support team for investigation and subsequent resolution.; ; We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided."

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 17/02/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 21st June 2020
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management and implementation on HPE supported equipment.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s).
• Incident management type: Undisclosed
• Incident management approach: The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickets via phone, email or a web portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: HPE Greenlake sits on customer site

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £14,647 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.