European Electronique

IAAS Virtual Datacentre - Freedom Cloud (VDC)

Freedom Cloud is a VMWare-backed ‘Infrastructure as a Service’ computing platform. Public, Hybrid or Private Cloud solutions are available in fully managed or Self-Service offerings. A variety of network connectivity options enables Freedom Cloud to be connected to your network to seamlessly deliver services to internal or external users.

Features

• Infrastructure as a service based on VMware vCloud technology
• Infrastructure as a service Virtual LAN Networks
• Infrastructure as a service Private Virtual Firewall
• Flexible Infrastructure as a service Compute resources
• Infrastructure as a service tiered storage allocation
• VPN and Layer 2 connectivity
• Managed support available
• DMZ and WAN services for External connections/authentication
• Shared or Dedicated Resource Pooling based on customer needs
• Multi-OS Support for Linux/Windows based servers

Benefits

• Best In class Infrastructure as a service
• Reduced needs for server-based onsite IT infrastructure
• Payment model based on per-hour per-resource allocation
• Maximum uptime with fully redundant platform
• Reduced total cost of ownership (TCO)
• Automate tasks for IT Support reducing time to manage
• Housed in a state-of-the-art secure datacentres based in the UK
• Increase efficiency by deploying preconfigured services through one portal

£0.05 to £105 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

976200675700596

Contact

Steve Mason
01865 883300
sales@euroele.com

Service scope

• Service constraints: Consumers will be notified of any planned maintenance
• System requirements: Anti Virus

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9-17:30 Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Standard support hours: 8am to 6pm Monday to Friday Extended (Gold) support hours; 8am to 10pm seven days a week; ; Maximum 4 hours for incidents. 1 business day for standard changes
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation intro pack provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes Freedom Virtual Datacentre supports data extraction in several ways. Our engineers will manually extract the data within your virtual datacentre within 48 hours and ship to your contracted office address on encrypted devices. If your requirement is extremely urgent and or sensitive, we are always happy to help, so contact your account manager and we can help you get to your data the same day. This is a chargeable service and will be billed based on time and materials.
• End-of-contract process: For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes Freedom Virtual Datacentre supports data extraction in several ways.; EE is happy to provide full migration services away from Freedom Virtual Datacentre by working with you to enable the migration of service elements away from Freedom Virtual Datacentre. Data extraction and provision of backup data is a chargeable service and is dependent on you contract with EE and Freedom Services.; We hope you do not want to move away from us but we will ensure that our professional service team is available and capable of moving your data.

Using the service

• Web browser interface: No
• API: Yes
• What users can and can't do using the API: RESTful with full programmatic contrl. Open Virtualisation Formal Standards based
• API automation tools: Other
• Other API automation tools: RESTful with full programmatic contrl.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: Yes
• Command line interface compatibility:
  • Windows
  • MacOS
• Using the command line interface: Yes

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Freedom Virtual Datacentre and Virtual Servers operates on a Non-guaranteed and guaranteed resource model depending on the choice of Virtual Datacentre subscription model. These are;  Reserved – All resources are predefined and provisioned on agreement, and 100% guaranteed and reserved for each customer.;  Allocated –This deployment model is flexible in its capability to deliver guaranteed and non-guaranteed resources for the virtual datacentre or virtual servers, in that resource can be a mixture of both and specified between 1-99% guaranteed based on your agreed configuration. Typical configuration for this deployment would be 25% guaranteed and 75% non-guaranteed.
• Usage notifications: Yes
• Usage reporting: API

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Virtual machines
  • Virtual appliances
• Backup controls: Our enterprise class backup and recovery platform will backup and store your data and entire virtual machines snapshots within our separate backup and archive infrastructure.; Backups can be configured to standard retention templates
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Freedom Virtual Datacentre and Virtual Servers operates on a Non-guaranteed and guaranteed resource model depending on the choice of Virtual Datacentre subscription model. These are;  Reserved – All resources are predefined and provisioned on agreement, and 100% guaranteed and reserved for each customer.;  Allocated –This deployment model is flexible in its capability to deliver guaranteed and non-guaranteed resources for the virtual datacentre or virtual servers, in that resource can be a mixture of both and specified between 1-99% guaranteed based on your agreed configuration. Typical configuration for this deployment would be 25% guaranteed and 75% non-guaranteed.
• Approach to resilience: Base vDC configuration has various network and security elements. These are;  Public IP addresses for connecting to the internet or publishing services to the internet.;  Cloud networks or Subnets, these are the networks that your VM’s connect too. They are private and isolated, also unique to each customer.;  A vShield edge firewall for securing your private cloud networks and enabling routing and firewalling between the public and private networks.; o IPSEC VPN capability that terminates on the firewall to enable connectivity to remote sites or other cloud organisations.; o Load balancing to create highly available services and applications; o DHCP to dynamically assign IP addresses within your cloud network; o NAT – Network address translation to allow your firewall to publish services or for your servers to connect out the internet.; o Firewall rules – standard Allow/Block capability on a per port, IP or network basis.;  Public internet connectivity – 10mbps of unmetered bandwidth per vDC can be increased up to 1GB;  Direct connections across private Ethernet services, or point to point connections.;  Static Routing – the ability to define routes that will govern how traffic will flow across cloud and remote networks.
• Outage reporting: 12 Virtual Datacentre and Virtual Server Service Definition | EEL; Wednesday, 05 December 2012; MANAGED SERVICE SUPPORT (OPTIONAL); EE also offers a fully managed option for Freedom vDC. This means we do everything from installing, updating, patching and maintenance of servers and applications. As well as standard change requests for implementing new servers, applications or configurations. The managed service support is charged as a standard fee based on the size of your virtual datacentre.; We will support your operating systems, applications and databases, your backups and provide monitoring and full pro-active support and administration of all services within the vDC.; A managed service delivery manager will define the scope of your service with you and identify any third party applications that are out of scope of our support teams knowledge or capability. Then either EE can manage the third party for you or you can manage those yourself.; Note: please see service and support section. MONITORING; EE monitors the freedom Virtual Datacentre infrastructure 247. This includes wide area networks, local virtual and physical networks, servers, storage and software.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Yes
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 19/03/2017
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 covers the delivery of ICT solutions, infrastructure and managed services, Freedom Cloud Services and Support.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Iso27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Working with Freedom Virtual Datacentre is achieved through a publicly accessible secure website (URL) as shown in figure 2. Each customer is provisioned a portal through which to manage their cloud, each customer can add more virtual datacentres, virtual servers, vCPU, Memory and Storage. Along with provisioning firewalls, load balancers and networks. vAPP’s or virtual applications can be created and virtual machines deployed to the vAPP’s. Each vAPP can contain multiple virtual resources such as networks, virtual machines, vShield edge gateways allowing you to group and configure multi-tiered applications and provision of security boundaries dynamically in the cloud.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: EE will monitor for security events involving the underlying infrastructure servers, storage, networks, and information systems used in the delivery of Freedom Virtual Datacentre for which it has sole administrative level control over. This responsibility stops at any point where you have some control, permission, or access to modify an aspect of the Service Offering.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: EE will monitor for security events involving the underlying infrastructure servers, storage, networks, and information systems used in the delivery of Freedom Virtual Datacentre for which it has sole administrative level control over. This responsibility stops at any point where you have some control, permission, or access to modify an aspect of the Service Offering.
• Incident management type: Supplier-defined controls
• Incident management approach: EE provides security for all infrastructure that it is solely responsible for, can administer and that is defined as the foundation freedom virtual datacentre service. As the service consists of both service provider services and customer’s service. A shared responsibility exists between the customer and service provider to ensure end to end security is achieved.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Managed data protection is an optional service that is provided in 1TB increments. It is a fully managed service in that it completely delivered, managed and supported by EE. Our enterprise class backup and recovery platform will backup and store your data and entire virtual machines snapshots within our separate backup and archive infrastructure.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As per our ISO14001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  European Electronique recognises the importance of environmental issues and responsible energy usage is an integral part of our company ethos and forms a part of our Environmental Policy. As such we only partner with manufacturers such as DELL, ACER, HP Inc, HPE, Lenovo, Microsoft, and Circular Computing all of which have stringent design criteria for energy efficient products. Our Product Managers for each of our vendor partners regularly obtain information with regards to new product specifications and energy usage. These Product Managers make sure that the specification for each product meet our strict energy usage standards. The information is kept within our Quality Management System and document library. This enables both our Sales teams and Technical staff to access this information when required for issue to Contracting Bodies.

  Covid-19 recovery

  European Electronique (EE) understands the challenges posed by COVID-19, and we are dedicated to supporting economic recovery and enhancing social value in alignment with the Public Services (Social Value) Act 2012. We understand the importance of building resilience, not only within our organisation but also within the communities and public sector organisations we serve. Our approach encompasses a comprehensive range of skills development opportunities, tailored to address the evolving needs of the IT sector and the wider public services ecosystem. ; ; Our commitment is two-fold, focusing on enhancing the capabilities of our workforce and providing skills development opportunities to members of the wider public sector and contracting authorities utilising this Framework Agreement.

  Tackling economic inequality

  EE believes in the power of education and skill development as catalysts for economic recovery and social improvement. Our approach encompasses both accredited and non-accredited training, along with a focus on soft and practical skills, demonstrates our commitment to adding value and supporting the communities we serve.

  Equal opportunity

  For several years, European Electronique has proudly run these apprenticeship schemes, annually welcoming around 10 new apprentices across various roles, including technical, administrative, and sales positions. The apprenticeship, spanning over two years, is meticulously structured to incorporate both external and internal training sessions. This comprehensive training regime is aimed at not only imparting essential skills but also facilitating the attainment of accreditations that are instrumental for a prosperous career. ; Our apprenticeship programs are a cornerstone of our broader Corporate Responsibility initiative, demonstrating our unwavering dedication to sustainable and responsible business practices. Through these programs, we forge lasting bonds of trust with all stakeholders, including customers, suppliers, professionals, and the wider community. Our actions in Corporate Responsibility underscore our pledge to not just business excellence but also to making a positive impact on the environment and society at large. ; ; EE is prepared to provide framework members up to 3 placements. This approach ensures that both EE and members not only comply with the Public Services (Social Value) Act 2012 but also contribute significantly to the recovery and growth post-COVID-19, tackling economic inequality, and providing meaningful opportunities to students and communities.

  Wellbeing

  European Electroniques's (EE) culture and values revolves around giving back to the communities we work within. We firmly believe that business should not only be about profit, but also about creating and adding value to society.

Pricing

• Price: £0.05 to £105 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@euroele.com. Tell them what format you need. It will help if you say what assistive technology you use.