WIPRO IT SERVICES UK SOCIETAS

Wipro Digital Database Platform Services

Wipro’s digital database platform services (DDPS) is a fully managed database as a service (FMDBaaS) solution for industrializing database management built on cloud principles for democratizing data access across traditional and next generation modern databases.

Features

• Automation of repetitive DBA tasks taking up 30-40% of time
• Hybrid cloud orchestration and allows for “Design Once run Anywhere”
• Deployment of out-of-the-box catalogues, Docker-based Kubernetes clusters, container server farms
• Cloud-model experience
• Unified view for multiple database technologies -
• One-touch solution for database patch deployment in an automated way
• Provisioning and infra-management capabilities on X86 and non-X86 processors
• Workload optimization and show back based on utilization of resources
• Delivers sophisticated and customizable recovery SLAs
• One-click, full production quality database copy and paste operations

Benefits

• 27% faster application development
• 19% more productive developers
• 47% reduction in database administration
• Upto 60% reduction in storage cost with copy data management
• Clone in minutes and patch in hours
• Reduce FTE cost and improved cost of operations
• 58% Improved IT infrastructure management
• 85% less unplanned downtime
• Embrace hybrid multicloud – Future enterprise IT architecture

£202 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

982980215246682

Contact

Kishor Gowdra
447773194424
publicsector-uki@wipro.com

Service scope

• Service constraints: Services currently offered On-Premise, AWS, Azure & GCP.
• System requirements:
  • Minimum 3 node database cluster to host the database
  • 4 vCPU, 2 cores per CPU and 16GB RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per defined SLA & severity of ticket.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Yes, we have built our own Chat Bot solution, its fully tested and functional
• Onsite support: Onsite support
• Support levels: We provide dedicated as well as shared support from onsite & offshore. Support level covers Level 1, Level 2 & Level 3 support of services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: DDPS fully supports multi-user access with AD integration. Different users can login with customer privileges defined in Roles. These Roles come out of the box for the most common use cases but can also be customized where needed. This can be used for multi-user access to the GUI or API.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: DDPS services can be uninstalled without impacting the customer data
• End-of-contract process: At the end of contract, optionally contract can be further extended OR customer may choose to end the contract. In case customer decide not to extend the contract, Wipro will uninstall the their DDPS s/w and tools.

Using the service

• Web browser interface: Yes
• Using the web interface: Wipro DDPS has its own UI primarily for time to market reasons. It allows to bring this value to customers in a rapid way with iterative releases. The self-service portal has both user and admin access. The administrators can maintain the life cycle of services from build to deployment. Thereafter, end users can consume these services via user access. The orchestration layer stiches together the various components that a service encounters during its life cycle.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Yes, UI is fully tested and functional
• API: Yes
• What users can and can't do using the API: User can use all use cases available in service catalogue using API including provisioning, patching, CDM & snapshot.
• API automation tools: Ansible
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: Wipro DDPS has its own CLI primarily for time to market reasons. It allows to bring this value to customers in a rapid way with iterative releases. The users can provision, patch, copy & backup the database using CLI.

Scaling

• Scaling available: No
• Independence of resources: DDPS infrastructure is dedicated for each customer, and its not shared among multiple customers. Hence users won’t be impacted by other users.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Database hosted on DDPS platform can be backed-up using snapshot.
  • Database can be restored
  • Database can be restored point in time
• Backup controls: DDPS provide UI, it contains GUI to schedule, manage and track the backup jobs.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: NA
• Approach to resilience: NA
• Outage reporting: NA

Identity and authentication

• User authentication:
  • Username or password
  • Other
• Other user authentication: DDPS fully supports multi-user access with AD integration. Different users can login with customer privileges defined in Roles. These Roles come out of the box for the most common use cases but can also be customized where needed. This can be used for multi-user access to the GUI or API
• Access restrictions in management interfaces and support channels: Access are restricted and provided through RBAC. This can be tied to local accounts, AD accounts or AD groups. RBAC in DDPS defines both who can login to the system as well as, via roles, defines what privileges a user may have in DDPS.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: DDPS fully supports multi-user access with AD integration. Different users can login with customer privileges defined in Roles. These Roles come out of the box for the most common use cases but can also be customized where needed. This can be used for multi-user access to the GUI or API
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS Management Systems
• ISO/IEC 27001 accreditation date: 19/9/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NA
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NA

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NA
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We will adhere to customer defined vulnerability management process and ensure to apply all critical patches after thorough testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage database native tools to proactively monitor the database and apply the fixes using our selfheal automation.
• Incident management type: Supplier-defined controls
• Incident management approach: We will adhere to customer defined Incident management process and ensure to provide periodic reports. User can raise a ticket through their ITSM tool, which will have B2B integration with supplier ITSM tool.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: We use also use Nutanix Ahv hypervisor
• How shared infrastructure is kept separate: DDPS infrastructure is dedicated for each customer, and its not shared among multiple customers. Hence users won’t be impacted by other users.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our Energy Efficiency measures include new retrofit technologies to improve Chiller and Air Handling Units (AHUs), integrated design and monitoring platforms. The Global Energy command center aggregates Building Management System inputs on a common platform to optimize operational control and improve energy efficiency. Since 2007, we have been working on a server rationalization and virtualization program, through which we have decommissioned old physical servers and replaced the processing capacity with virtualization technology on fewer numbers of servers. As of March 2021, we have 13133 virtual servers (10155 in March 2020) running on 758 physical servers which contributes to an energy savings of approximately 57.9 million units in the reporting year. The savings showed an increase of 21% over the previous year.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In alignment with UK Government's 25 Year Environment Plan, our approach has been rooted in the firm commitment to 'leave the environment in a better state than we found it.' We recognize the plan's comprehensive framework, which outlines goals across key areas such as clean air, clean and plentiful water, a reduced risk of harm from environmental hazards, and the adaptation to a changing climate. We take all the necessary steps which helps our clients to reduce their emissions. Our approach is built on three key pillars: ensuring we are delivering Sustainable Services, through Considered Delivery, as a Responsible Supplier. We will draw on our extensive experience and partnerships to ensure that our performance under any contract aligns with our commitment to minimizing environmental harm and maximizing positive environmental outcomes. We have made significant reductions in environmental impacts and committed through SBTi validated targets to achieve net zero Scope 1 and 2 carbon emissions by 2030 and Scope 3 emissions by 2040. We have committed to achieve 100% purchased renewable energy for all owned facilities by 2030. We have committed to improve our efficiency of freshwater usage per employee by 65% by 2030, with a target consumption of 70 litres per capital per day; and increase the proportion of recycled water in-use from 40% in FY23 to 60% in FY30. We will establish a Charter to embed sustainable ways of working aimed at minimising the environmental footprint of our delivery. We will organise specialist workshops to support stakeholders in fighting climate change. The approach is based on work Wipro has done with the Carbon Disclosure Project (CDP) supply chain programme. This allows suppliers to improve their decarbonisation efforts. We will measure, monitor, and report on the impact of social value throughout the lifetime of the Framework Agreement to the Authority.

  Covid-19 recovery

  We have committed $155M towards tackling Covid-19 pandemic. We have endeavoured to ensure minimal or zero loss of jobs and livelihoods of our suppliers and vendors who provide a range of contract services like housekeeping, security, etc. We have also enabled Work from Home, provided desktops and reimbursements for computer accessories, provided additional leave to our COVID-positive staff, facilitated isolation centres and organized vaccination camps for employees. We have collaborated with CSOs and the government to aid frontline workers and support underserved communities. Our comprehensive, on-the-ground response includes immediate humanitarian aid such as providing food and basic hygiene products, augmenting healthcare capacity and supporting livelihood regeneration initiatives in in 27 states and 3 UTs in India. We have ensured safety and comfort to our employees and their families by providing Financial Cover, Medical Support, Leave Cover and Vaccination support. We identified vulnerable communities such as daily wage earners, migrant workers, and waste pickers, especially those who do not have access to social security or government schemes/systems. Serving 594 million meals during the nation-wide lockdown — reached millions of people across 27 states and 3 union territories. Loss of livelihood has stranded many migrant workers and returnees. We provided support for the regeneration of livelihood for an additional 8.3 million people. Case in Point: The pandemic pushed The Highland Council employees to work from home while teachers and students transitioned online. Wipro worked with the Highland Council’s information and communication technology (ICT) service team to equip the Highland area with public Wi-Fi areas, secure networks, and devices for the Highland Council to conduct their work, and institute a helpline for those most vulnerable to the virus. This set the Highlands up for long-term connectivity and security that will outlast the pandemic.

  Tackling economic inequality

  Inclusion and diversity are intrinsic to Wipro’s business. We are committed to developing an inclusive supply chain that mirrors the communities and consumers it serves. We believe that diverse businesses should have an equal opportunity to compete for contracts and subcontracts held by Wipro. Wipro promises to support diverse businesses in all its business geographies by sourcing goods and services from diverse suppliers as much as possible. To deepen our engagements, we have launched two flagship programs to support small and diverse businesses, with the objective of strengthening businesses owned, managed, and operated by entrepreneurs belonging to historically under-represented communities. We carry out dedicated education outreach programs to socially underrepresented communities to ensure that they are digitally upskilled thereby improving their employability in the market. Our focus is on access to education for socially disadvantaged sections, with distinct attention on children with disability. Our work spans a wide range of physical disabilities and focuses on providing an inclusive, nurturing environment that empowers such children to navigate their unique challenges with dignity and confidence. Through Wipro Cares, we run social projects around the globe to build a just, equitable and a humane society. We volunteer, give, and empower the communities we live in. Through the ‘Generation’ program, we transform education into employment systems that prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Through the Wipro-Science Education Fellowship program, we have collaborated with educational institutions across the US and UK to build teacher capacity in STEM education, encouraging young people from underserved communities to pursue STEM careers. We have partnered with King’s College London and Sheffield Hallam University to strengthen their STEM and Teacher Education programs. Over 115 teachers and mentors have benefitted along with thousands of students.

  Equal opportunity

  Wipro is present across 65+ countries represented by over 2,40,000 employees with diverse backgrounds, ethnicities, nationalities, and points of view. Wipro is firmly committed to the policy of providing and promoting equal employment opportunity(EEO) for all of its employees and comply with all state and local laws and regulations that prohibit employment discrimination on the basis of age, race, creed, colour, gender, marital, status, national origin, religion, disability, sexual orientation, gender identity, gender expression, protected veteran status and any other characteristic protected by applicable federal, state or local laws or regulations. Wipro has developed a written Affirmative Action Program, which sets forth the policies, practices, and procedures, which the company is committed to applying to ensure that its policy of non-discrimination and affirmative action for minorities, women, qualified individuals with disabilities and qualified protected veterans is accomplished. Wipro has also appointed an EEO officer to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company. We continually strive to provide our employees with competitive and innovative compensation packages. Our benefits program provides a range of options for better financial and social security. Wipro has been included for 4 consecutive years in Bloomberg Gender-Equality Index (GEI). Wipro has received a score of 100 in the Corporate Equality Index, by the Human Rights Campaign Foundation. Wipro has been recognized as ‘Disability Confident Committed Employer’ in the UK. This is a government certification in the UK for making sustained efforts to strengthen disability inclusion. Recognized as one of the Best Places to Work for LGBTQ+ Equality by the Human Rights Campaign Corporate Equality Index 2022. Wipro SEF (Science Education Fellowship) program in the UK improves STEM education by developing strong leadership and instruction skills in teachers serving disadvantages communities, especially in geographies with low social mobility.

  Wellbeing

  At Wipro, the well-being and safety of our employees is of utmost importance. We are committed to providing a safe, healthy, and hygienic work environment for all our employees, contractors, customers, and visitors at our premises. We also extend our commitment across our value chain through our partners and suppliers. The well-being of our Employees is an area of strategic importance to us. Our employee wellness programmes cover three board areas: physical, emotional, and financial well-being. Physical: Wipro provides a safe and healthy workplace for all employees. We conduct periodic and annual assessments of our offices, employees, stakeholders, and service providers as a part of this process. All campuses maintain a conducive work environment in line with international standards. Environment, Occupational Health & Safety (EHS) management systems in our campuses conform to international standards such as 14001& 45001 and are certified by accredited third-party agencies. Emotional: We have partnered with leading global employee assistance program (EAP) providers across the globe. It enables employees to reach out to counsellors 24x7 in-person and on the phone to seek assistance for issues in their personal or professional life. We conducted multiple sessions on topics including COVID-19, Working from Home and mental Well-being to enable employees to cope with the new ways of working and remain emotionally intense. Critical policy changes in the Financial Year include leaves, medical assistance, and insurance. Financial: We continually strive to provide our employees with compensation packages commensurate with their skills and experience per local laws. Our salaries are determined by market prices and the cost of living in a particular city/state/country. This approach ensures that we pay fairly and justly to all employees, maintaining a certain standard of living.

Pricing

• Price: £202 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide remote POC setup for 1 month duration to try the services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.