CDW Limited

CDW NetApp Cloud Volume Service for GCP (CVS)

CVS provides NFSv3, NFSv4.1 and SMB NAS files shares as a service on Google Cloud. The file shares offer data versioning through snapshots, backup/restore and disaster replication. The service is co-engineered by NetApp and Google Cloud. Integrated into Google Cloud Console, billing and support through Google

Features

• NFSv3 and NFSv4.1 file shares
• SMB2.1 and SMB 3.x file shares, including previous versions support
• Instant, space-efficient file versioning with free snapshots
• Backup/restore of file shares. Fast, incremental forever.
• Incremental replication on 1min/1h/1d intervalls to DR region
• dual protocol NFS + SMB data access
• Customer Managed Encryption Keys (CMEK)
• Dynamically grow and shrink file share size
• Dynamically change performance service levels
• Enterprise grade NFS and SMB file server with 99.99% availability

Benefits

• Quickly provision NFS and/or SMB shares in the cloud
• Easy backup/recovery of data. User file self restores via snapshots
• Dynamically adept allocation (capacity to pay) to capacity requirements
• Dynamically adept performance to capacity requirements
• Pay what you use billing through Google
• Cross region data replication for building disaster recovery solutions
• Easily share data between mulitple Google Compute Engine VMs
• Provide file shares and datastores for Google Cloud Vmware Engine
• Integrates with your existing Active Drectory

£0.11 a gigabyte

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

987217559645804

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Service constraints: Two versions of the service with not 100% overlapping feature set. See https://cloud.google.com/architecture/partners/netapp-cloud-volumes/service-types?hl=en_US. Not available in all Google regions. See https://cloud.netapp.com/cloud-volumes-global-regions#cvsGc
• System requirements:
  • Uses Googles Private Service Access to peer service to VPC
  • SMB requires an Active Directoy (AD)
  • NFSv4.1 with Kerberos and NFSv3 with extended groups require AD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support for CVS is handled by Google Cloud Support. See https://cloud.google.com/support-hub
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: It is provides by Google Cloud via their support pages.
• Web chat accessibility testing: https://cloud.google.com/docs/accessibility
• Onsite support: No
• Support levels: https://cloud.google.com/support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/quickstart?hl=en_US and https://cloud.google.com/architecture/partners/netapp-cloud-volumes/workflow?hl=en_US
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: File migration
• End-of-contract process: Capacity is charged by allocated capacity. If user destroy the file shares (=volumes), replications and backups, no further charges will apply.

Using the service

• Web browser interface: Yes
• Using the web interface: All support is handles through Google Clouds support interface.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: https://console.cloud.google.com/netapp/cloud-volumes
• Web interface accessibility testing: https://cloud.google.com/docs/accessibility
• API: Yes
• What users can and can't do using the API: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/api?hl=en_US
• API automation tools: Terraform
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Tenant isolation
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
  • Other
• Other usage reporting: N/A

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/monitoring?hl=en_US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • CVS Backup backups and restores full volumes (file shares)
  • Single files can be restores from in-volume snapshots
• Backup controls: Specify which volume to backup.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://www.netapp.com/pdf.html?item=/media/14113-servicelevelagreementcloudvolumesservicesgcp.pdf
• Approach to resilience: https://services.google.com/fh/files/misc/infrastructure_design_for_availability_and_resilience_wp.pdf
• Outage reporting: https://status.services.cloud.netapp.com/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
• Access restrictions in management interfaces and support channels: Service is managed by an SRE team with well-defined membership
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: November 30 2021
• What the ISO/IEC 27001 doesn’t cover: • The manufacturing of NetApp hardware is out of scope; • The corporate functions of IT, HR, Legal, Finance, Sales, Marketing, etc. are considered as support functions. NetApp Corporate IT and EIS teams are already ISO/IEC 27001:2013 certified.; • Physical and environmental security controls for the data centres are out of scope. However, the assets within the data centres are logically in-scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloud Security and Compliance team governs all the cloud services and maintains policies and procedures to be followed. Such policies and procedures are as below:; ; -Vulnerability Management Standard and Procedure; -Hardening and Patch Management Procedure; -Access Control Policy and Procedure; -Asset Management Policy ; -Logging and Monitoring Policy and Procedure; -Backup and Restoration Policy and Procedure; -Cryptography Policy and Procedure; -Risk Assessment Procedure; -Secure Development Policy and Procedure; -Change and Release Management Procedure; -Logical Security Procedure; -Document Control Procedure; -Physical Security Procedure; -Incident Management and root cause analysis Procedure; ; This central team manages security (confidentiality, integrity & availability) in a consistent and risk-based manner across the portfolio of Cloud products. They ensure that information assets operate with an acceptable level of protection and embed leading security practices into operations.; They also ensure compliance with leading authoritative standards and maintain commercial certifications like SOC 2, ISO, FedRAMP, HIPAA.; Policies and procedures are appropriately shared across all the groups. Any individual who violates policy may be subject to disciplinary action, up to and including termination from employment, in accordance with NetApp's Code of Conduct. Adherence is assessed by internal audit periodically. External Audits also takes place atleast once annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: There is a well-defined Change Management process that makes sure that any change is formally communicated, tested, coordinated, properly reviewed and approved prior to their release into the production environment, it identifies associated risks.; This applies all the planned/ unplanned/ emergency changes part of application and infrastructure. All the changes be it new feature addition, bug fixes etc. goes through security testing like threat modelling, Static Application Security Testing, 3rd party component testing, Dynamic Application Security Testing etc. The changes are validated against manual and automated testing and then tested on the pre-production account before pushing to production.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All systems including applications, third party components, infrastructure and configurations are scanned for vulnerability. The results from the scans are securely communicated to the appropriate teams in a timely manner. Remediation tracking process is established and followed to ensure records of vulnerability and their remediation/ closure are maintained. Risk assessment is done for the vulnerabilities while it is triaged. Critical patches are deployed on priority as part of emergency change. NetApp tracks vulnerabilities from multiple sources such as NVD Feeds, US-CERT mailer, and OSS mailers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Cloud threat detection tools are utilized to monitor and alert NetApp personnel when anomalies to the system components are detected. Anomalous events are investigated and tracked to resolution. NetApp's Security Team performs vulnerability assessment on CVS Infrastructure monthly. CVS GCP utilizes the SIEM tool QRadar to monitor the GCP production environment. NetApp SOC is responsible for monitoring QRadar event logs and alerts through PagerDuty. Incidents follow the incident management process. Cybersecurity events or incidents that require additional expertise or resources are escalated to the NetApp Cyber Security Operations Centre per the NetApp Incident Response Plan.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NetApp has established an Incident Management and Root Cause Analysis Procedure for reporting security incidents, and procedures to guide users in identifying, analysing, and reporting failures and incidents. An automated ticketing system is utilized to document and monitor identified incidents, responses, and resolution. Corrective measures that occur as a result of incidents and identified deficiencies follow the standard incident management procedures. Notifications of security events to the external users are handled according to the NetApp Information Security Incident Response Plan. Corrective actions arising from the RCA are opened as tasks in Jira and are tracked to closure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: https://docs.netapp.com/us-en/ontap/concepts/storage-virtualization-concept.html and Google kubernetes Engine
• How shared infrastructure is kept separate: https://docs.netapp.com/us-en/ontap/concepts/storage-virtualization-concept.html and separated network paths VLANs

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: NetApp CVS GCP is hosted from the Google Cloud Platform and the datacenters at GCP are alligned to efficiency; https://www.google.com/about/datacenters/efficiency/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0.11 a gigabyte
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.