Phoenix Software Ltd

Security Information Event Management & Automated Response

Leveraging Fortinet’s FortiSIEM and FortiSOAR, the Protective Monitoring and Automated Remediation solution offers users deep multivendor integration for configuration, change management, log collection & correlation, and Indicators of Compromise to detect and contextualise threats in real-time. Automated remediation through playbooks provides a seamless mitigation capability to security teams.

Features

• Self-learning Asset Inventory (CMDB)
• Real-Time Network Analytics
• Compliance reports for PCI-DSS, ISO, GDPR and many more.
• Hardware and Software performance monitoring
• Real-time Configuration Change Monitoring and Alerting
• Baselining and Statistical Anomaly Detection
• Notification and Incident Management
• External Threat Intelligence Integrations
• Automate Threat Response through visual playbooks
• Dynamic User Identity Mapping

Benefits

• Maximise security effectiveness by reducing response to minutes.
• Connect Disperate Security mechanisms into one platform
• Gain deep insight into network assets, configuration and usage
• Integrate Network and Security Operations in one platform
• Detect and correlate advanced threats in real-time
• Reduce Security Team Fatigue through automated analysis and response
• Role-Based Access Control to simply and secure operations
• Feature rich, simple GUI based management
• Scalable Log collection for Public and Private cloud deployments
• Multitude of connectors to third party collectors and platforms

£75.64 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

989112284983405

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Service constraints: The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
• System requirements:
  • Virtual machines require a minimum resource allocation.
  • Some clouds are unsupported by some products (See Datasheet)
  • Some features are dependent on license (See Datasheet)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.; ; Response times are defined by ticket priority: ; ; P1 – 24x7x365 – 1 Hour Response Time; P2 – 8x5 – 1 Hour Response Time; P3 – 8x5 – Next Business Day Response Time; P4 – 8x5 – 2 Business Days Response Time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk , Web Chat and documentation such as setup guides, videos and forums. As Fortinet is a North American based company, all development for accessible systems follows US guidance.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products. ; ; Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products. ; ; On-site training is available via Professional Services. "
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Browser-based video
• End-of-contract data extraction: No data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.
• End-of-contract process: Once the licensing period ends, the virtual machines will continue to operate. The user will lose access to support services (TAC) along with updates to features including, but not limited to Firmware, Anti-Virus Database, IPS Database, Global Threat Data, Application Signatures, Website Classifications, Anti-Spam Signatures, Internet Services Database (ISDB) updates. Users have the option to extract configurations and logs for retention / re-use.

Using the service

• Web browser interface: Yes
• Using the web interface: Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI).; ; The Web Interface allows for the configuration and on-going management of the virtual machine.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: https://docs.fortinet.com/document/fortigate/6.2.16/cookbook/241541/connecting-using-a-web-browser#:~:text=In%20order%20to%20connect%20to,1.99.
• Web interface accessibility testing: Not Known / Not Tracked.
• API: Yes
• What users can and can't do using the API: "API Access is available to the platform for the following tasks: ; ; • Out-of-the-box support for a wide variety of security systems and vendor APIs ; • API-based integration for external threat feed intelligence sources; • API-based 2-way integration with help desk systems — seamless, out-of-the box support for ServiceNow, ConnectWise and Remedy ; • API-based 2-way integration with external CMDB — out-of-the box support for ServiceNow, ConnectWise, Jira and SalesForce ; • Kafka support for integration with enhanced Analytics Reporting — i.e. ELK, Tableau and Hadoop; • API for easy integration with provisioning systems; • API for adding organizations, creating credentials, triggering discovery, modifying monitoring events "
• API automation tools:
  • Ansible
  • OpenStack
  • Other
• Other API automation tools: Any Automation Tools that support Rest API access
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Administrators have full configuration and management control through the CLI. The CLI can be used to configure or change any element of the configuration and undertake advanced troubleshooting. Access to syslogs is not available through the CLI.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Security Events
  • Mail statistics
  • User statistics
  • Current IP Sessions
  • Archive reports
  • Queue reports
  • Filtering statistics
  • Virus reports
  • Spam reports
  • Mail overview reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All critical assets, along with data considered to be personal under GDPR or other international laws is encrypted at rest and at backup using cryptography techniques. Any transit of data is done cryptographically. Data is stored in secure datacentres with physical access control mechanisms, CCTV, badge entry systems and security guards. Furthermore, access to Fortinet global offices are controlled via physical access control mechanisms, CCTV, badge entry systems and security guards.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Configuration
• Backup controls: Users can take backup copies of the configurations via the Web Interface or CLI.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: "Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end. ; ; Data transfer between update servers and the virtual machines is completed via SSL end-to-end. "
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: "Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end. ; ; Data transfer between update servers and the virtual machines is completed via SSL end-to-end. "

Availability and resilience

• Guaranteed availability: As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider.
• Approach to resilience: Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
• Outage reporting: "Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP). ; ; In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on Fortiguard.com"

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Adminstrators who access the Virtual Machine(s) are authenticated against Username & Password set by the customers administrator.
• Access restrictions in management interfaces and support channels: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Common Criteria (CC)
  • Department of Defense UC APL - USA
  • ISO 9001:2015 - Canada R&D offices

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: As Fortinet is a US Company, it complies with all relevant requirements as part of the National Institute of Standards and Technology (NIST) framework.
• Information security policies and processes: "Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board. ; ; Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method. "

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.; ; Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable. "
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.; ; This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. ; ; Should a potential threat be uncovered Fortinet have a target patch time of a minimum of 7 days to a maximum of 90 days, depending on the severity of the threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre. ; ; If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered. "
• Incident management type: Supplier-defined controls
• Incident management approach: Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT responad to actual or suspected cybersecurity incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Climate change continues to pose a significant threat, and all business and public organizations around the globe must do their part to address it. Further to efforts in its own operations, Fortinet is focused on reducing the environmental footprint of its customers by innovating highly efficient, integrated appliances and cloud-based security solutions

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "As part of our effort to mitigate climate change through environmental management, we are committing to: ; ; Investing in energy efficiency projects. Our flagship project is the opening of our brand-new headquarters campus in Sunnyvale, California. This building has been designed according to the most advanced green standards, resulting in 30% less energy use than a standard building and the conservation of 76,600 gallons of water annually. The campus includes multiple energy efficiency measures, including radiant cooling, onsite solar-powered EV Charging Stations, preferred parking spaces for sustainable energy vehicles, and installed bike racks. It also benefits from a multi-million-dollar investment in a major solar panel install on our parking garage that will not only make the Fortinet HQ fully energy self-sufficient but will also generate enough additional power to offset much of the energy consumption of our other facilities in North America.; ; Ensuring all new sites only use only 100% renewable electricity and that new constructions meet LEED/BREEAM or other green building certifications. Our new headquarters campus in Sunnyvale is on track to achieve LEED-Gold certification. For existing facilities, renewable energy investments will be spread across Green Power Purchases, Renewable Energy Credits, and owned, on-site solar. ; ; Measuring and reporting on our carbon footprint: Fortinet has measured its Scope 1 and 2 emissions for the last two years and will capture the inventory of its Scope 3 emissions in 2022. This information will be disclosed in Fortinet’s first sustainability report to be published by mid-2022. We will also participate in CDP reporting next year for greater disclosure on our environmental impacts. More information can be found here: https://www.fortinet.com/blog/business-and-technology/fortinets-pledge-to-the-environment "

  Covid-19 recovery

  "Fortinet's response to COVID-19 encompassed multiple key areas:; ; 1. Our Commitment to Employees - We have taken – and will continue to take – proactive measures to minimize the spread of COVID-19. These measures include preventative sanitization at all Fortinet sites and social distancing for those essential employees who must be on location to complete their duties. We have also implemented a remote worker policy according to local order guidelines for many locations around the world, aggressively restricted travel, and taken many other cautionary steps. ; ; 2. Our Commitment to Local Communities - Organizations around the world need our help right now, so in addition to providing for our Fortinet family, we want to do our part to help the communities in which we live. We have started by significantly increasing our donation matching program. These funds are earmarked to support non-profit organizations fighting the effects of the COVID-19 virus.; ; 3. Our Commitment to Customers and Partners - The need to support a remote workforce has never been greater than it is today. Existing Fortinet customers already have remote worker solutions embedded in their FortiGate firewalls that can be used at no additional charge. And Fortinet also offers several online training resources and remote access technologies free of charge.; ; 4. Protecting and Supporting all Stakeholders - As global circumstances are in flux and cyber threats continue to increase, work flexibility and business resiliency have become critically important. This is why ensuring the safety and well-being of Fortinet employees, partners, and customers around the world and maintaining business continuity remain our top priorities.; ; More information on Fortinet’s COVID-19 response can be found here: https://www.fortinet.com/covid19-response "

  Tackling economic inequality

  Through our NSE (Network Security Expert) Training Institute, we help narrow the cybersecurity skillset gap worldwide. We have provided free access to more than 30 security courses (+1M delivered to date) and continue to develop our Fortinet Security Academy program (400+ academies/8,700+ students) around the world, giving students the opportunity to become cybersecurity professionals and creating a cybersecurity-aware population of technology users and consumers. Our outreach programs (eg IBM SkillsBuild program) focuses in increasing diversity and inclusion in the industry. We also support global communities through our philanthropic foundation, contribution matching, employee service days, and outreach services. Through technology partnerships, we also aim for addressing the issue of digital divide. As an example, to help schools bridge this homework gap, Fortinet has partnered with Linksys to deliver an affordable solution that delivers reliable broadband access with nationwide coverage.

  Equal opportunity

  Fortinet is building an inclusive and diverse workplace that rewards collaboration and innovation and empowers all individuals to reach their full potential. We are committed to the global representation of all genders, races, ethnicities, national origins, ages, sexual orientations, etc., in Fortinet's workforce. We support the strategic distribution of resources, so employees of all backgrounds have comparable outcomes. We are focused on maintaining an environment where employees feel welcomed, respected, supported, valued, and free to participate. This includes equal opportunity, fair recruitment, and equitable remuneration for employees.; ; Our commitment to diversity:; ; •We take a holistic approach in reviewing our recruiting process and hiring practices to mitigate bias. We are implementing unconscious bias training across the organization, starting with our managers;; •We evaluate our hiring process to consider underrepresented qualified candidates for our open positions;; •We proactively engage in university recruiting year-round and connect with underrepresented student groups to enrich, network, and offer opportunities at Fortinet.; ; Our commitment to inclusion:; •We believe in bringing your authentic self to work each day and our Employee Resource Groups and meetups are just some examples of our inclusive culture;; •We focus on a workplace that supports our employees both professionally and personally so they can be their best at work.; ; Board of Directors Diversity- We lead from the top on diversity. Our Board is more diverse than most of our peers’ Boards with over 50% diversity in under-represented groups and a third of our directors are female.; ; Fair Pay and Benefits- Fortinet offers fair and competitive salaries and benefit plans around the world, and actively works to ensure that our pay practices remain attractive and fair to all employees. Fortinet health benefits, retirement plans, and/or allowances are customized to meet the unique needs of our employees in a variety of countries around the world.

  Wellbeing

  "Creating a healthy, safe, and secure working environment for all Fortinet employees and contractors is a top priority. This includes helping employees adapt to the effects of the COVID-19 pandemic—including the differing impact of virtual work across genders and cultures. We have taken—and continue to take—proactive measures to accommodate work from home and support a progressive return to work that ensures the safest conditions and supports the most appropriate transition for our employees.; ; Fortinet has a robust wellbeing initiative which includes but is not limited to access to private medical insurance including mental health support. "

Pricing

• Price: £75.64 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trails of Fortinet products are available on request from both Fortinet and Fortinet Partner Sales Teams. Trials are typically time limited to 30 days. Full functionality is supplied as part of a trial period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.