Nurved Consulting Ltd

nurvedcloud.com

Nurvedcloud provides an enterprise computing infrastructure, allowing customers to commission resources as and when required.
- Scalable
- On Demand
- Self Service
- Failover

Configurable:
- Disk Space
- Memory
- CPU
- Firewalls
- Load Balancers
- IP Addresses
- VLANs
- OS Templates (Library)
- Application Recipes

Features

• Auto-scaling and load balancing
• Smart servers
• Bare metal servers
• Load balancers
• Storage
• CDN
• Hypervisors
• Recipes/Blueprints
• iPhone/iPad & Android apps
• Backup

Benefits

• Add RAM, CPU, disk to a VM, or clone
• Smart Servers offer automated provisioning, scaling and failover
• Bare metal servers provided on request
• Nurvedcloud can load balance automatically across specific virtual servers
• Nurvedcloud storage provides exceptional performance and failover capability
• You can create private CDNs across your own infrastructure
• Nurvedcloud gives you access to a huge library of templates
• Deploy multiple dedicated backup servers,
• Multi-layered security model featuring our Customer Isolation Module
• Cloud health monitoring & automatic failover

£0.10 to £4.00 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

995482026100278

Contact

Ian Poole
07866 457440
ian.poole@nurved.com

Service scope

• Service constraints: The provision of Virtual Machines requires an internet browser to access the NurvedCloud Portal. How to access the virtual machine is dependent on the operating system. ; ; For virtual machines running the Windows Operating System you will require a Windows Remote Desktop Client. ; ; For a virtual machine that is running the Linux operating system, you use a Secure Shell (SSH) client to logon (As per the recommendation above). You must install an SSH client on your computer that you want to use to log on to the virtual machine.
• System requirements: Chrome, Firefox, Safari or Edge browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Skype For Business
• Web chat accessibility testing: -
• Onsite support: Yes, at extra cost
• Support levels: NurvedCloud IaaS has allowance built in for local failures with enterprise level resilience (network, power, servers, SAN/Disk, connectivity etc) and therefore operate an SLA to 99.9%.; ; All incidents we be logged and Support will be provided 24x7x365 via telephone & email.; ; Target response times will be as below; Severity Level Response Time Resolution Time; 1 30 minutes 12 hours; 2 1 hours 24 hours; 3 4 hours 48 hours; 4 8 hours None; ; Severity levels are the same as our Consultancy/Engineering Services which are listed below:; Severity Level Definition; 1 Customer business operations have been disrupted either through a loss of data or a loss of service.; 2 Customer business operations can continue in a restricted fashion. Client’s business operations are at risk.; 3 Portions of the service are impaired but client can continue to use the service. Customer business operations are at minimal risk.; 4 General Support/Information, requests for new features or documentation issues. Customer business operations are at zero risk.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full user documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Import/Export of data is permitted at any time.; OVF format automated import/export is currently in development and will be supported soon. We can offer this service through our professional services if required. This service will require transference of said OVF export (either via Secure Post, SSH or local pickup)
• End-of-contract process: Customer data available for export any time. We offer this service through our professional services if required. This service will require; transference of said OVF export (either via Secure Post, SSH or local pickup)

Using the service

• Web browser interface: Yes
• Using the web interface: All cloud management is available through the customer control panel. , this includes the following:; ; Overview Properties;  Hostname;  Hypervisor;  Login;  Owner;  VIP Status;  Price per Hour;  Autoscale;  Autobackups; - Power On/Off/Reboot; - Overview;  CPU Usage;  Billing Statistics;  Autoscaling;  Recipes;  Recipe Variables; - Networking;  Network Interfaces;  Firewalls;  IP Addresses; - Storage;  Disks; - Backups;  Files;  Schedules; - Console; - Activity Logs; We also provide Account Management contacts, and apps for iPad/iPhone/Android.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: -
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All remote system SSH Commands available

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Customer machines and services are scalable and run independent of other users. Reservations are available for all components
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Virtual Machines (VMs)
  • Databases
  • File Systems
  • Email Backups
  • Application backups
• Backup controls: NurvedCloud offer a configurable backup service. Backups can be automated via the scheduler or performed manually on an ad-hoc basis. Data restoration is performed in the Management Console where a backup has been configured. Restoration of specific files and folders is also available at extra cost.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: NurvedCloud IaaS has allowance built in for local failures with enterprise level resilience (network, power, servers, SAN/Disk, connectivity etc) and therefore operate an SLA to 99.9%.
• Approach to resilience: Available on request
• Outage reporting: Email notifications sent and updated.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Only senior support staff have access to management controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Nurved follow ISO27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Nurved follow ISO9001 standards of work practice.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Nurved follow ISO27001 standards
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Systems are monitored 24/7 with alerts. Incidents are graded from 1 to 4 and are responded to within 30 mins.
• Incident management type: Supplier-defined controls
• Incident management approach: Nurved follow ISO9001 work practices

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: VLAN. Routing between customers is not possible (unless explicitly requested). Dedicated switches/routers available on request

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: COOLING; Data floors temperature controlled using hybrid DX/ free air systems Energy efficient adiabatic cooling system to minimise our carbon footprint.; Minimum N+1 redundancy on all cooling plant.; ; SERVERS; Where applicable reduced wattage PSUs are used.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We stand together in our determination to address climate change head-on. Each day, we work hand in hand with our diverse stakeholders to create a meaningful and lasting environmental impact. This involves reducing our carbon footprint, embracing renewable energy investments, and empowering our workforce to amplify their combined influence on our operations. Through collective effort, we are poised to construct a resilient future for our planet, its inhabitants, and the generations to come.

  Covid-19 recovery

  The Covid Recovery initiative aims to harness the same level of urgency, adaptability, and innovation that characterized efforts to save lives and assist individuals throughout the pandemic, towards addressing the inequality and disadvantage starkly highlighted by Covid.; Our commitment lies in ensuring that essential services and support are efficiently delivered to those who require them, precisely when they need them. This proactive approach is essential in effectively addressing the challenges at hand once again.

  Tackling economic inequality

  Social responsibility is deeply ingrained in Nurved's identity. Our primary goal is to contribute to reducing the disparity in income and opportunity among various segments of society.; We are actively creating job opportunities and providing training, particularly for individuals who encounter obstacles in securing employment and for those within industries facing shortages of skilled workers. Nurved is also committed to fostering educational achievement through training programs designed to address skill gaps and lead to recognised qualifications.

  Equal opportunity

  We hold the belief that true innovation stems from inclusivity. To shape the future, we are constructing a workplace that embraces ambition for individuals with disabilities and those managing long-term health conditions. Here, we foster an environment where people recognise and proactively respond to the crucial interconnection between health, employment, and disability.; Furthermore, we are dedicated to enhancing the pool of highly qualified applicants to ensure our workforce mirrors the diverse spectrum of customers we serve and the communities we operate within.; We uphold the principle that all labour should be equitable and dignified. Every individual, regardless of their location in the UK or their industry, deserves access to high-quality employment opportunities.

  Wellbeing

  The foundation of a successful business lies in prioritising health and wellness. We are dedicated to promoting vitality, fostering a high quality of life, and cultivating a positive work environment where individuals can flourish.; Our foremost goal is to take a proactive approach, empowering employees with the knowledge, resources, and support needed to excel both professionally and personally, without being hindered by any factors that could adversely affect their well-being.

Pricing

• Price: £0.10 to £4.00 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.