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Nurved Consulting Ltd

nurvedcloud.com

Nurvedcloud provides an enterprise computing infrastructure, allowing customers to commission resources as and when required.
- Scalable
- On Demand
- Self Service
- Failover

Configurable:
- Disk Space
- Memory
- CPU
- Firewalls
- Load Balancers
- IP Addresses
- VLANs
- OS Templates (Library)
- Application Recipes

Features

  • Auto-scaling and load balancing
  • Smart servers
  • Bare metal servers
  • Load balancers
  • Storage
  • CDN
  • Hypervisors
  • Recipes/Blueprints
  • iPhone/iPad & Android apps
  • Backup

Benefits

  • Add RAM, CPU, disk to a VM, or clone
  • Smart Servers offer automated provisioning, scaling and failover
  • Bare metal servers provided on request
  • Nurvedcloud can load balance automatically across specific virtual servers
  • Nurvedcloud storage provides exceptional performance and failover capability
  • You can create private CDNs across your own infrastructure
  • Nurvedcloud gives you access to a huge library of templates
  • Deploy multiple dedicated backup servers,
  • Multi-layered security model featuring our Customer Isolation Module
  • Cloud health monitoring & automatic failover

Pricing

£0.10 to £4.00 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 9 5 4 8 2 0 2 6 1 0 0 2 7 8

Contact

Nurved Consulting Ltd Ian Poole
Telephone: 07866 457440
Email: ian.poole@nurved.com

Service scope

Service constraints
The provision of Virtual Machines requires an internet browser to access the NurvedCloud Portal. How to access the virtual machine is dependent on the operating system.

For virtual machines running the Windows Operating System you will require a Windows Remote Desktop Client.

For a virtual machine that is running the Linux operating system, you use a Secure Shell (SSH) client to logon (As per the recommendation above). You must install an SSH client on your computer that you want to use to log on to the virtual machine.
System requirements
Chrome, Firefox, Safari or Edge browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Skype For Business
Web chat accessibility testing
-
Onsite support
Yes, at extra cost
Support levels
NurvedCloud IaaS has allowance built in for local failures with enterprise level resilience (network, power, servers, SAN/Disk, connectivity etc) and therefore operate an SLA to 99.9%.

All incidents we be logged and Support will be provided 24x7x365 via telephone & email.

Target response times will be as below
Severity Level Response Time Resolution Time
1 30 minutes 12 hours
2 1 hours 24 hours
3 4 hours 48 hours
4 8 hours None

Severity levels are the same as our Consultancy/Engineering Services which are listed below:
Severity Level Definition
1 Customer business operations have been disrupted either through a loss of data or a loss of service.
2 Customer business operations can continue in a restricted fashion. Client’s business operations are at risk.
3 Portions of the service are impaired but client can continue to use the service. Customer business operations are at minimal risk.
4 General Support/Information, requests for new features or documentation issues. Customer business operations are at zero risk.
Support available to third parties
No

Onboarding and offboarding

Getting started
Full user documentation is provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Import/Export of data is permitted at any time.
OVF format automated import/export is currently in development and will be supported soon. We can offer this service through our professional services if required. This service will require transference of said OVF export (either via Secure Post, SSH or local pickup)
End-of-contract process
Customer data available for export any time. We offer this service through our professional services if required. This service will require
transference of said OVF export (either via Secure Post, SSH or local pickup)

Using the service

Web browser interface
Yes
Using the web interface
All cloud management is available through the customer control panel. , this includes the following:

Overview Properties
 Hostname
 Hypervisor
 Login
 Owner
 VIP Status
 Price per Hour
 Autoscale
 Autobackups
- Power On/Off/Reboot
- Overview
 CPU Usage
 Billing Statistics
 Autoscaling
 Recipes
 Recipe Variables
- Networking
 Network Interfaces
 Firewalls
 IP Addresses
- Storage
 Disks
- Backups
 Files
 Schedules
- Console
- Activity Logs
We also provide Account Management contacts, and apps for iPad/iPhone/Android.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
-
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All remote system SSH Commands available

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Customer machines and services are scalable and run independent of other users. Reservations are available for all components
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Machines (VMs)
  • Databases
  • File Systems
  • Email Backups
  • Application backups
Backup controls
NurvedCloud offer a configurable backup service. Backups can be automated via the scheduler or performed manually on an ad-hoc basis. Data restoration is performed in the Management Console where a backup has been configured. Restoration of specific files and folders is also available at extra cost.
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
NurvedCloud IaaS has allowance built in for local failures with enterprise level resilience (network, power, servers, SAN/Disk, connectivity etc) and therefore operate an SLA to 99.9%.
Approach to resilience
Available on request
Outage reporting
Email notifications sent and updated.

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Only senior support staff have access to management controls.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Nurved follow ISO27001 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Nurved follow ISO9001 standards of work practice.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Nurved follow ISO27001 standards
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems are monitored 24/7 with alerts. Incidents are graded from 1 to 4 and are responded to within 30 mins.
Incident management type
Supplier-defined controls
Incident management approach
Nurved follow ISO9001 work practices

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
VLAN. Routing between customers is not possible (unless explicitly requested). Dedicated switches/routers available on request

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
COOLING
Data floors temperature controlled using hybrid DX/ free air systems Energy efficient adiabatic cooling system to minimise our carbon footprint.
Minimum N+1 redundancy on all cooling plant.

SERVERS
Where applicable reduced wattage PSUs are used.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We stand together in our determination to address climate change head-on. Each day, we work hand in hand with our diverse stakeholders to create a meaningful and lasting environmental impact. This involves reducing our carbon footprint, embracing renewable energy investments, and empowering our workforce to amplify their combined influence on our operations. Through collective effort, we are poised to construct a resilient future for our planet, its inhabitants, and the generations to come.

Covid-19 recovery

The Covid Recovery initiative aims to harness the same level of urgency, adaptability, and innovation that characterized efforts to save lives and assist individuals throughout the pandemic, towards addressing the inequality and disadvantage starkly highlighted by Covid.
Our commitment lies in ensuring that essential services and support are efficiently delivered to those who require them, precisely when they need them. This proactive approach is essential in effectively addressing the challenges at hand once again.

Tackling economic inequality

Social responsibility is deeply ingrained in Nurved's identity. Our primary goal is to contribute to reducing the disparity in income and opportunity among various segments of society.
We are actively creating job opportunities and providing training, particularly for individuals who encounter obstacles in securing employment and for those within industries facing shortages of skilled workers. Nurved is also committed to fostering educational achievement through training programs designed to address skill gaps and lead to recognised qualifications.

Equal opportunity

We hold the belief that true innovation stems from inclusivity. To shape the future, we are constructing a workplace that embraces ambition for individuals with disabilities and those managing long-term health conditions. Here, we foster an environment where people recognise and proactively respond to the crucial interconnection between health, employment, and disability.
Furthermore, we are dedicated to enhancing the pool of highly qualified applicants to ensure our workforce mirrors the diverse spectrum of customers we serve and the communities we operate within.
We uphold the principle that all labour should be equitable and dignified. Every individual, regardless of their location in the UK or their industry, deserves access to high-quality employment opportunities.

Wellbeing

The foundation of a successful business lies in prioritising health and wellness. We are dedicated to promoting vitality, fostering a high quality of life, and cultivating a positive work environment where individuals can flourish.
Our foremost goal is to take a proactive approach, empowering employees with the knowledge, resources, and support needed to excel both professionally and personally, without being hindered by any factors that could adversely affect their well-being.

Pricing

Price
£0.10 to £4.00 a unit an hour
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.poole@nurved.com. Tell them what format you need. It will help if you say what assistive technology you use.