Version 1 Solutions Limited

Oracle Cloud Managed Infrastructure as a Service (IaaS)

Oracle Cloud Infrastructure as a Service (IaaS) allows our cloud experts to evolve your technology estate into a value-generating, intelligent engine of innovation, automation, agility, and sustained business outcomes.

We support and transform infrastructures regardless of size, age, technology, complexity, ensuring best practice in a secure and cost-effective manner.

Features

• Infrastructure-as-a-Service (IaaS) with Oracle Cloud
• Oracle Certified Service Partner (CSPE) and Oracle Cloud MSP
• ITILv4 Incident, Problem and Change Management processes
• Continuous improvement, integration and optimisation with disaster recovery options
• Dynamic monitoring, anomaly detection, machine learning, patching and security management
• ITILv4, ISO20000, ISO27001, Cyber Essentials Plus certified managed service
• 24/7/365 monitoring and alerting. SLAs and VLAs
• Official and Official Sensitive supported
• Well Architected infrastructure design and build, cost optimisation
• Dev-Ops, CI/CD, self-healing solutions, Infrastructure-as-Code

Benefits

• Rapid deployment of scalable and robust cloud-based solutions
• Automation for infrastructure builds and workload migrations
• Best practice governance, compliance and Security by design
• Solution and application-based SLAs and VLAs
• Ongoing expert advice on best cloud services to meet requirements
• Value for money ensured through cloud management and cost optimisation
• Additional services available for platform management and software development
• Distributed operations and resources
• Optional: Expert advice on maximising current licence investments
• Security assured through Cyber Essentials Plus Certification

£250 a server a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

998468644021783

Contact

Emma Olsen
+44 203 859 4790
tendernotices@version1.com

Service scope

• Service constraints: N/a
• System requirements:
  • Currently supported web browser
  • Communications link with sufficient capacity for the service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA covers Office Hours:; 1 hour priority calls; 4 hour response standard; Can be tailored to customer requirement including weekend cover
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Version1 provide service tiers for our Managed Service Models, each tier provides Buyers with access to specific assistance and benefits, allowing you to choose the services best suited to your needs. Essentials, Advanced and Premier levels as detailed in the attached Service Definition Document. The Advanced (or Silver) level provides Normal Office Hours and 24/7 options. For added flexibility, we do not force clients into a ‘one-size-fits-all’ service and price and offer a ‘mix-and-match’ approach allowing you to operate a cost and service-optimised portfolio, applying and apply the right tier to the appropriate right business applications, or to production and non-production workloads. Cost details are provided in the pricing document. Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a Service Manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A critical aspect of any project is the need to conduct comprehensive training for the users in the use of the application. Version 1 is committed to conducting professional training to ensure that users of the system can gain maximum benefit from using it. Version 1 normally propose a ‘train the trainer’ approach to user training be adopted, integrated with the testing and overall acceptance phase of the project. This requires a difference in approach from standard training courses, as users need to be trained in both the application and in how to pass this on to their colleagues. A number of “super users” for the system should be nominated by the client and could also be identified through a Training Needs Analysis process
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Version 1 will assist with service migration and can provide a data extract in an agreed format
• End-of-contract process: After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

• Web browser interface: Yes
• Using the web interface: All Ravello functions can be controlled via the WebUI - see the Ravello User Guide for full details.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Not known
• Web interface accessibility testing: Not known
• API: Yes
• What users can and can't do using the API: All Ravello functions can be controlled via the RESTful API - see the Ravello User Guide for full details.
• API automation tools:
  • Ansible
  • Chef
  • Puppet
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: The service uses isolated VMs for each tenant
• Usage notifications: Yes
• Usage reporting: Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Concurrent running VMs
  • Number of public and elastic IPs
  • Billing information
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data-in-transit within Oracle internal network is unencrypted. However it is monitored by the McAfee Intrusion Detection System (IDS) for detection of anomalous and/or malicious activity.

Availability and resilience

• Guaranteed availability: Target Uptime 99.95%
• Approach to resilience: Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
• Outage reporting: Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Ravello provides an in-built authentication facility, but detail of authentication mechanism is dependent on the services the Customer is implementing in conjunction with Ravello.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 20/04/2019
• What the ISO/IEC 27001 doesn’t cover: All our Cloud Hosting Services are covered by the ISO 27001 Certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Version 1 recognise that the relationship between information security and IT service management is so close that we implemented an Integrated Management System (IMS) that has been certified to ISO 27001:2013 and ISO 20000-1:2011 with matching scopes. The Version 1 IMS is based on the guidance provided in the International Standard for the Corporate Governance of IT (ISO/IEC 38500) and the International Standard for Risk Management (ISO 31000). The Version 1 IMS has a broad scope that supports all of our ICT services. The Version 1 IMS is audited every 3 months, alternately by internal and external auditors. An Information Security Officer along with the IT Governance Committee are responsible for maintaining the IMS, as well as providing advice and guidance on policy implementation

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Version 1 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO27001 and ISO20000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing. All changes required by vulnerability remediations follow our standard change management processes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
• Incident management type: Supplier-defined controls
• Incident management approach: "The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:; · Mandatory reporting of security events; · Mandatory reporting of security weaknesses; · Assessment and classification of security incidents; · Incident classification and escalation; · Preservation of evidence"

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: HVX Hypervisor
• How shared infrastructure is kept separate: Each customer organisation is provisioned with their own VM environment ensuring segregation from other organisations sharing the same physical server infrastructure.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Version1 will deliver additional environmental benefits in the performance of our contracts. We are a Carbon Neutral company and have committed to be Carbon Net Zero by 2025; compliant with (PPN) 06/21 with a published CRP, ISO14001 certified and an SECR. We have signed the business ambition for 1.5 °C commitment letter to SBTi and will reduce emissions in line with science-based targets. All results are reported annually via the Carbon Disclosure Project framework. Our plan to support environmental protection and improvement includes: • A steering group delivering environmental initiatives through our Environmental, Social, and (Corporate) Governance (ESG) programme. • A dedicated Sustainability Manager to manage our Carbon agenda. • An internal sustainability taskforce driving innovation with customers, identifying opportunities to improve operational efficiency and reduce emissions to fight climate change. As an example; at ICBF, we used blockchain to understand which species of herd emit the most greenhouse gases. • Introduce a Responsible Procurement Policy, ensuring full supply chain. alignment with all our suppliers. • Mobilize, influence, and empower staff to halve their carbon footprint by 2025. • Proactively work with suppliers/partners to decarbonise processes.
• Covid-19 recovery:

  Covid-19 recovery

  Version1 has embraced our social obligation to support local communities to manage and recover from the impact of COVID-19. Version1 has designed and delivered digital and employability skills for people impacted by COVID-19 through: • Recognising the impact of COVID-19 on young people aged 16-24, we have prioritised our education engagement activities. Working remotely and within restrictions to deliver work placements, and inviting students to participate in our career skills programme for IT. • Supporting people 75+ to use the internet safely with confidence. • Helping young people affected by COVID manage their online profile responsibly • For third sector workers, we improved their digital skills using Microsoft Office and free online tools Initially implemented during lockdown in 2020 and still active at present, Version1 support our customers, communities, partners, and supply chain with both the Covid Remote Working Guide, providing advice on technology, security, culture, and management practices to encourage organisations to embrace remote working. We’ve also been proponents of how future success requires a business to embrace being a naturally digital workplace. Version1 supported our team with paid COVID leave, remote health and wellbeing initiatives to support their physical and mental health through the pandemic. To share our learnings, we included health and wellbeing in our Covid Remote Working Guide with advice on ensuring the social, physical and mental wellbeing of workers affected by COVID-19. Version1 have invested more than £1M to support our teams through our Welltech Framework, where they can order the equipment, they need to work in comfort from home. We are continuing to offer remote and flexible working options where practical, and provide our returning to work team with guidance to ensure they are able to maintain a clean workspace and social distancing.
• Tackling economic inequality:

  Tackling economic inequality

  Version1 values the importance of SMEs and VCSEs play in our supply chain. Our organisation manages 80+ supplier/partner relationships including SMEs/Start-ups and proactively engages with tech communities, industry events/conferences, and customers to identify new partners to extend this network. We support entrepreneurship through maintaining a diverse supply chain as well as partnering and collaboration with Social Enterprise organisations. We use ISO20000 accredited supply chain management processes consistent with government guidelines and Social Value objectives. Version1 actively engage with local communities, creating employment, businesses, skills and training opportunities relevant to the contract through: • Actively working with economically isolated people or deprived areas through our “Insights” Programme to encourage 16–24-year-olds to consider roles in high growth sectors i.e. STEM • Commitment to employ 165 people through digital academies by 2024, open to anyone with any degree background or level 4/5 STEM qualification • Pilot initiatives to attract more women into tech by creating an academy specifically for women returning to work or changing career • Bespoke programmes to access underserved communities, such as people living with a disability and care leavers • We commit to including SMEs (where possible) in Call-Off Contracts, engaging in pre-contract activities
• Equal opportunity:

  Equal opportunity

  A Great Place to Work since 2011, Version1 commits to a transparent, accountable, inclusive culture for all our employees, ensuring all are well rewarded, motivated, and continuously developed. Demonstrated by a recent employee survey in that 93% of people agree are treated fairly. Version1 is a certified Disability Confident Committed employer. We have designed and developed services for vulnerable users and users with Assisted Digital and Accessibility requirements for our Public Sector customers. This has included understanding offline options, screen reader requirements, multiple language requirements, those with poor or no internet connectivity, and people with expert, low or no digital skills aligned to Gov.UK’s digital inclusion scale, GDS/CDDO, and the Technology Code of Practice. We are undertaking initiatives in communities to inspire people living with a disability to consider a career in IT. We are working with a foundation that improves employability outcomes and promotes independence for people who are neurodiverse, living with a physical disability, cognitive disability, or acquired injury. Also, we are piloting a partnership with a VCSE that specialise in the recruitment of people living with a disability, using that initiative to identify and inform our future accessibility strategy within recruitment. Our award-winning Diversity Team, is committed to promoting diversity, driving initiatives (e.g. Gender Pay equality, International Women/Men’s Days, Pride, Cultural Diversity), e.g. our startswithaname.net campaign, developed with customers, has an aggregated membership of 40,000+. Version1 is committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our business or any of our supply chains.
• Wellbeing:

  Wellbeing

  At Version1 we want our employees and community to be healthy and live well. We strive to promote a culture of positive health and wellbeing daily and we invest in a strong culture of wellness through programmes, activities, and resources. Version1 is a certified Healthy Place to Work and were recently listed as one of the UK’s Best Workplaces™ for Wellbeing 2022 at the Great Place to Work awards. Our Health & Wellbeing Strategy is shaped by a network of wellbeing champions from across Version1 who plan events and initiatives. Version1’s ‘Wellbeing Framework’ ensures that employees’ financial, emotional, and physical needs are supported through our investment in a variety of programmes/resources. The 5 pillars of our holistic Wellbeing model include Sense of Purpose, Financial Management, Physical Health, Mental Wellbeing and Social Connections. All wellbeing training, webinars and supporting materials are available on our Health & Wellbeing site for access anytime. Physical Health: we aim to promote positive physical health through a variety of initiatives/activities such as Marathon teams and 5-a-side football and we also aim to ensure our employees are working in a healthy and safe work environment. As an example, we have a “Step Challenge” for all employees each year, easily clocking up over 1m steps. Mental Wellbeing: Our mental wellbeing pillar focuses on mental health, mindfulness, self-confidence, stress management/ resilience and maintaining a growth mindset. We not only want our employees to be getting by we want them to have a positive and growth mindset as they strive to deliver excellence at work.

Pricing

• Price: £250 a server a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.