-
Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
-
Boomerang I-Comms Ltd
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
adappt
Adappt studio provides an easy and intuitive interface to keep all your content updated; manage automated feeds, images, videos, curated content in one place. Administrative interface allows you to confidently manage your audience, with an integrated email link to authorise the app and the ability to handle entitlements, preferences, notifications.
-
MegaNexus Ltd
CAPTR is a secure, cloud-based case management and reporting platform, for the Justice sector (Prison, Probation, Offender). CAPTR gives Key Workers and Commissioners tools to track, evidence and report on project and service user progress while harnessing AI to provide targeted content to improve outcomes.
-
CITATION LIMITED
A comprehensive compliance platform offering surveys, audits, quality assurance, data collection, and analysis. It's configurable for multi-sector organisations of any size, showcasing improvements and real-time compliance with standards and regulatory needs e.g. for CQC, safeguarding, estates and facilities, Premises Assurance Management (PAM), pharmacy, SEND and many more by arrangement.
-
Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
-
JDi Solutions
Opus Consult, an intuitive digital engagement platform, with specific planning policy Local Plan features that make light work of managing public consultations. Enabling Local Authorities to maximise community reach and engagement; efficiently analyse and report on data; collaborate throughout the process; increase productivity and reduce costs to deliver Local Plans.
-
TEOMACH LIMITED
Cenefits makes it easy for organsiations to deliver community benefits in their projects at scale.
-
Boomerang I-Comms Ltd
Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited
-
Boomerang I-Comms Ltd
Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
-
Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
SmartSurvey Limited
Specifically tailored for the NHS, these surveys gather essential feedback from healthcare professionals (NHS Staff) to improve working conditions, identify stressors, and enhance overall employee well-being, contributing to better patient care.
-
Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing customer correspondence.
This module can process comments, suggestions m general correspondence (enquiry/questions) and feedback
-
Betasoft Limited
SharePortals is a contact / customer / case record management (CRM) interface for Microsoft's SharePoint Online service, which enables relational records for business application scenarios.
SME organisations investing in Microsoft Office 365 needing CRM can leverage licensing to manage record lifecycles, and centralise content e.g emails, documents, notes
-
Boomalert Ltd
Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
-
Capricorn Ventis Ltd.
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
-
FlexRM Limited
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
-
Leidos Innovations UK Limited
Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.
-
Emplifi Czech Republic a.s.
Emplifi is a unified platform for customer engagement management and intelligence across social and digital channels, that brings together marketing, commerce, and care. Workflows supported: omnichannel research, listening, content, care, communication, and feedback collection. We build and scale solutions with clients globally, including over half of the Fortune 500 companies.
-
GCI Network Solutions Ltd
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
-
EBO
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
-
MegaNexus Ltd
FAB (Flexible Asset Builder) is a secure, collaborative Cloud-based (SaaS) platform that enables the construction and secure distribution of bespoke assessments, online surveys and questionnaires in different formats and scales. FAB can be used to create Psychometric assessments including cognitive (numerical, verbal, logical reasoning), personality and motivation assessments.
-
Arrow Business Communications Limited
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
-
Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
-
Recordsure
Documents analytics. Access digital document types in one viewer, interrogate and analyse information, producing irrefutable audit trails. Fully configurable workflow and integration with Microsoft PowerBI, CaseReviewAI is a complete solution for managing document based case files for any kind of investigation. Integrate with ConversationReviewAI to include audio recordings alongside documents.
-
Route 101 Ltd
Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.
-
COALESCENT LIMITED
Designed by the public sector. CoLiberty is a cloud-based, secure platform which provides Supervisory Bodies with a digital toolkit to empower non-expert staff to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the DoLS scheme. CoLiberty allows organisations to share history across Supervisory Body boundaries.
-
BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
-
Abavus.co.uk
Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.
-
Ceox
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.