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Wavenet Ltd
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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Arch
ARCH specialize in online webs solutions, from small one page websites right through to multi organisational CRM systems. No matter how large or small the job, we can help you meet your business goals.
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Tekwurx Limited
BMC Helix ITSM delivers industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need. Tekwurx is a BMC Partner.
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Arcus Global Limited
Arcus Waste Management is a flexible and intuitive cloud-based solution built on Salesforce, which helps waste collection teams manage and deliver domestic and commercial services. The solution delivers a joined up service, connecting customers and officers with real-time issue reports, information updates, correspondence, notifications and task management.
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SAP UK Ltd
SAP Emarsys Customer Engagement aligns your business, processes, and strategies, helps eliminate data and execution silos, and accelerates business results by giving every single customer highly personalised and relevant experiences across any channel at any given time.
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Fusion Business Solutions
BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise utilising Helix GPT to delight end users. Fusion GBS is an Elite Partner of BMC.
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Boomerang I-Comms Ltd
Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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IMImobile Europe Ltd
Webex Campaign is a multi-channel campaign management platform that enables you to deliver tailored, personalised content to defined target audiences. It provides the ability to schedule, automate and manage your messages consistently across all of your digital communication channels with two way interactions and rich analytics and reporting.
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Metastreet Ltd
Property licensing (all types), hazard assessment (HHSRS), licence auditing, & Inspector App.
Private rented housing regulation software, including case management, compliance and enforcement.
Tenure Intelligence and stock condition intelligence .
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GB Group plc
Validates and verifies an individual's Age and Identity against the widest breadth of ID data sources and ID documents including financial information. Confirms an individual's identity details in real-time. Used across a wide range of Sectors including Central and Local Government, Financial Services and Retail to provide real-time identity assurance.
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Symplicity
CareerHub is a leading career development platform which universities use to provide end-to-end employability enhancing services to students (from applicants, enrolled students to graduates and alumni). It underpins student careers through access to key services whilst driving employer engagement and provisioning jobs to students faster. Highly configurable to support personalisation.
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INVOTRA LIMITED
Decision trees is a powerful time-saving tool that enables you to guide your staff to the correct answer(s) through conversational guides, questionnaires, intuitive manuals and step-by-step guidance. Get to the answer you need quickly and accurately even for the most complex processes.
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OUTSOURCE AUTOMATION SOLUTIONS LIMITED
Virtual Agents can augment existing call centre staff to deal with large volumes of inbound Customer enquiries quickly, effectively and at low cost. They can interact with Customers using Voice, Email, SMS and other text-based methods of communication and can operate in multiple languages.
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DLT APPS LIMITED
Processing financial documents, which vary from contracts to regulatory reports, poses challenges due to their diversity and complexity. Customised processing techniques are needed for each document type, making standardisation difficult. Meeting strict regulatory requirements in the financial industry demands robust security measures throughout the automation process sophisticated validation mechanisms
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Case Management and Investigative Case Management are central to Pega.
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Evalucom Consulting
Our CarePulse contract management system supports efficient contract mobilisation and execution.
We verify and record due diligence information.
We issue contracts using e-signature software for greater security and user experience.
We actively manage contract returns and store contracts for on-demand access.
We deliver efficiencies and improved assurance.
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Spektrix Limited
Spektrix is powerful and innovative cloud-based box office, marketing and fundraising CRM software for arts organisations. We provide a sophisticated range of tools for ticketing, customer relationship management, reporting, analysis, customer segmentation and giving management. It's backed up by a brilliant team who provide strategic and consultative support and advice.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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Advanced Business Solutions
Learner Management System (formerly PICS) is a complete end-to-end solution for all ESFA, ESF and commercial training programmes, including apprenticeships.
Learner Management System offers an entire paper-free learner and journey including digital signup, the industries leading ILR management suite, fully integrated ePortfolio & more, all backed by unbeatable support.
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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Reply Limited
Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized enterprises. It integrates finance, sales, service, and operations, offering tools for managing finances, supply chain, inventory, and customer relationships in a unified platform, enabling efficient business operations and growth.
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EnableIT Technologies Ltd
GoCampaign, powered by Mautic, is a marketing automation platform that integrates seamlessly with popular CRMs, enabling businesses to automate campaigns, manage contacts, and track performance. It offers email marketing, campaign management, social media integration, and analytics, making it ideal for small to medium-sized enterprises seeking cost-effective marketing solutions.
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Commify UK Limited trading as VOODOO and Esendex
Using the Esendex SMS for 2-factor authentication and the WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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New Verve Consulting
Future proof your business with our flexible Atlassian Cloud subscriptions. Atlassian Cloud delivers the power of collaborative tools such as Jira Software, Jira Service Management, and Confluence for agile, IT, and non-technical teams. Gain enterprise-grade security, compliance, and governance out of the box.
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Open Sky Data Systems
OpenSky's Enterprise Application Services deliver customized, high-performance solutions using .NET, low-code platforms, and Microsoft Dynamics 365 CRM. We provide seamless integration, enhanced efficiency, and superior user experiences. Our managed services ensure comprehensive security and adherence to best practices, enabling our clients to stay ahead in the digital landscape.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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PayPoint
PayPoint offers DTMF tone masking to support your contact centre and organisation by supressing or masking sensitive authentication data and maintaining PCI compliance. This allows calls to be recorded for quality or training purposes whilst protecting the data from cards used by customers to make payments.
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DAVIES GROUP LIMITED
Delivery of cloud-based customer contact technology across all channels/sizes. From point solutions augmenting existing contact landscapes, to implementation of omnichannel cloud contact centres supporting 1000s of agents. and bespoke applications to enhance that capability. Davies consult, implement, develop, migrate, adopt, and support customer contact implementations for public and private sector.