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Softcat Limited
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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Thrive CSR Limited
Software platform that enables administrators to more easily receive, review and manage applications for support. Can handle grants programmes; ‘in-kind’ donations of items or time; school visits, requests from staff etc. The system will also handle communications with applicants as well as automatically collect project evaluations.
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Boomerang I-Comms Ltd
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Customer service feedback solution with the ability to dynamically triage customer responses through an engagement tree, automatically passing each customer service reply to the relevant option, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Tenancy Management Solution offers a comprehensive platform for managing tenant-related activities in the housing sector. It facilitates efficient tracking, monitoring, and analysis of tenant information, ensuring smooth tenancy operations and compliance with regulations.
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Boomerang I-Comms Ltd
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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OSTRATTO LTD
Zoho CRM is an online customer relationship management software that manages your sales, marketing and support in one platform.
As a SaaS based CRM solution it helps to improve lead conversion and revenue as well as customer retention.
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Bridgeall Limited
90% of ideas from Innovation campaigns never see the light-of-day.
Not with smartcrowds, the UK-Hosted Cloud Innovation and Change Management platform.
With STAFF & CUSTOMER ENGAGEMENT, IDEATION, MARKET TESTING and TASK & CHANGE MANAGEMENT smartcrowds addresses the 360° challenge of Innovation, helping organisations turn more great ideas into lasting change.
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Computacenter (UK) Ltd
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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CX-Feedback
Built for forward-thinking social landlords, CX-Feedback seamlessly bridges the communication gap between providers and tenants. Used by over 85 UK social landlords, its easy-to-use toolkit makes creating impressive and targeted tenant communications and surveys a breeze. Implement the proven, trusted CX-Feedback system in days and watch your tenant satisfaction rise.
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Sunrise Software Limited
Sunrise IT Service Management (ITSM) Healthcare is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
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Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Panacea Applications Limited
Contract management, supplier management, due-diligence, performance monitoring against KPIs. Integrated end-to-end business processing. Automated renewal workflow, public contracts register and contract repository. Spend analysis, reporting and audit trail compliant with GDPR. eProcurement/sourcing lifecycle, messaging, notifications, alerts. Optional modules and interface with finance system, purchase-to-pay, e-signature, e-auction. Easy-to-use all-in-one administrative solution.
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Focus Data Services Ltd
Focus Data's design systems tailored for both communication providers and law enforcement agencies, facilitating the streamlined handling of requests, retrieval, and analysis of communication data. Efficiently manage the acquisition of communication data from cellular service providers and transform it into actionable intelligence, benefiting operational inquiries and court proceedings.
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Softcat Limited
The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14
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Kick ICT
Your customers are at the heart of your business and your relationship with them is key to your success. With Dynamics 365 Customer Service you can focus on building these relationships, improve your service and drive satisfaction.
Our service includes developing, consulting, migrating, deploying and supporting Dynamics 365 Customer Service
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GET SWARMS LIMITED
Swarms Performance Management solutions optimize individual, team, and organizational performance. We set clear goals, provide feedback, evaluate performance, and adjust strategies to align with objectives. Our services include performance appraisals, feedback mechanisms, training programs, and analytics tools, fostering a motivated workforce and driving business success.
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Townbase
Townbase Business Support Websites are designed to improve the economic development activities in cities and councils. It is designed to foster innovation, sharing of knowledge and community building. The sites are easy to build and maintain and they always include an integrated enterprise-grade content and user management system.
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Brightwire
Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Zendesk Inc
Zendesk is a beautifully simple customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal and productive. We start by helping companies to provide great support and then mature with self-service and proactive engagement.
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Abavus.co.uk
Our Website Content Management System (CMS) offers a full corporate website replacement for local authorities based on GDS standards. This solution is no-code, enabling staff to build, configure, and update the CMS. Includes standard SEO features.
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Ve3 Global Ltd
Our CSP Subscriptions for Dynamics 365 provide the subscription licensing of your Microsoft Cloud environment in a flexible and cost-effective manner.
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Teknobuilt
PACE iPlanet is the world’s first carbon management and assurance system to track and monitor carbon footprints. It also provides scenario-based planning to optimise the carbon footprint secured with blockchain for the built environment.
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Boomerang I-Comms Ltd
Streamline stakeholder engagements with interactive workflows, reducing operational costs and time. Minimise risk with no-code solutions, extend reach across multiple channels for higher engagement. Simplify process improvement and gain valuable insights from analytical data with Boomerang's expertise. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Arteze limited
PartnerXcel is Supplier Relationship and Partner Relationship management tool, helps you automate your partner performance dashboards. PartnerXcel is built to give a wholistic view of your partner performance including service, projects, commercial, contracts, information security, finance, ESG factors, risks & issues, value add, innovation, governance etc.
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Townbase
Townbase Resident & Community Portal helps housing associations, housing management companies, real estate management companies and developers to create their digital resident hubs easily and maintain their relationship with business tenants effectively. Whether commercial properties, student accommodation or assisted and supported housing developments - Its the digital hub you need.
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.