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GLOBAL 4 COMMUNICATIONS LIMITED
CallSwitch One is Global 4's industry leading unified
communications platform. Underpinned by a powerful VoIP telephony system, including a range of advanced call handling and management features, alongside chat, SMS, integrations and more.
All managed centrally through our secure administration dashboard, and deployed through proprietary mobile, desktop, and web applications.
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Civica UK Limited
Civica OnDemand Revenues and Benefits delivers processing to the highest standards. We can support Councils by complementing your teams to manage business as usual, handling peaks, clearing backlogs or completing specific projects. We handle all processing work ranging from complex work types to structured rules-based processing.
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Six Degrees Technology Group Limited
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Farthest Gate Limited
The Liberator Landlord Registration and Homes Inspections olution is a market leading module forming part of the Liberator suite of products. Liberator Landlord can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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ICS.AI LTD
The SMART AI Research Copilot uses generative AI to, amongst other opportunities, automate literature reviews, synthesize complex data, enhance predictive modelling, and generate new hypotheses. This technology can streamline research processes, offering novel insights and accelerating the pace of scientific discovery across various disciplines.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Artificial Intelligence (AI) is at the core of the platform.
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HORNBILL TECHNOLOGIES LIMITED
Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.
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Boomerang I-Comms Ltd
Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited
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WISER TRIBES LTD
Wisertribes offers easy-to-use automation tools that can scale to fit your needs, from getting started with licenses to designing, building, testing, and maintaining your RPA & IA solutions. Wisertribes provides consulting services to help you plan your automation journey, choose the right software, and identify areas where-automation-can benefit your business.
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WM Reply
At WM we aim to ensure successful discovery, planning, implementation, configuration and adoption of the Microsoft Employee Experience Platform (EXP) - Viva. Supporting your benefits realisation of the platform and how it can support your communication, wellbeing, knowledge management and learning.
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Espire Infolabs Ltd
Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication. We provide consulting, implementation and managed support and Business as Usual services using Quadient(Inspire), MessagePoint, OpenText Exstream, Stream Serve, PB Stack (EO,VIP/VDE), Sefas, Smart Communication and Kofax (KTA, KC and KTM) and PresConnect.
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MetaCompliance Ltd
MetaLearning Premium combines creativity, expert knowledge and innovative software to deliver effective and engaging cyber security awareness eLearning content that helps businesses stay secure and compliant. Using stories, realistic scenarios and narratives for context, MetaLearning Premium provides animated and lifelike eLearning courses.
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Puzzel Ltd
Forecasting/scheduling of employees in call centres, contact centres and back office operations. Supports multi-site, multi-skill and multi-channel and provides real-time analytics and reporting to efficiently manage the people and process. Web based with intuitive workflows and engaging applications for employees to manage their shift patterns on mobile devices.
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Novoville Ltd
Novoville’s Shared Repairs Management Platform (SRM) is an out-of-the-box solution to integrate the local market for building maintenance and repairs, and streamline the process for achieving repairs in buildings where mixed ownership makes collaboration difficult.A "mobile-first" approach, fully customisable to address different needs. Awarded by the Scottish Government.
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Rocktime Ltd
Rocktime provides private login access to secure content and files as a cloud platform. A secure and scalable service which can be deployed to the Cloud using intuitive and powerful out of the box functions to support administration. For use by both public and private restricted websites.
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Bramble Hub Limited
Provides a platform for a range of applications combined with a data integration capability exploiting an underlying organisation wide knowledge repository. Deployed as either a departmental, or enterprise level configuration depending upon the scale of the customer implementation required.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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CDW Limited
Microsoft Entra ID Governance is an identity governance solution that enhances productivity, strengthens security, and facilitates compliance. It automates identity and access lifecycle management, provides visibility, and allows delegation to business groups. Key features include identity lifecycle management, access governance, and secure privileged access for administration.
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management in all sectors with a class-leading hosting service to improve efficiency and effectiveness of maintenance and facilities management operations.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to help people navigate complex information (e.g. council services). Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered assistant.
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Abavus.co.uk
This component enables customers to look up their subscribed refuse collection services (domestic, trade, etc). This includes the loading of cleansed and completed round collection data supplied by your authority, as well as our mobile app plugin and browser portal plugin.
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Opus Telecoms
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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ARDANIS TECHNOLOGIES LIMITED
Aileen is an AI-powered solution that transforms contact centre efficiency. It automates email handling, integrates with existing systems, and delivers personalized responses. Aileen delivers immediate operational savings and an average FCR improvement of 19%.
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Civica UK Limited
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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Energy and Compliance Technology Ltd
Our solution assists with management of your water logbooks and legionella risk assessments covering an array of checks equipped with live updates. Our system provides legally defensible evidence as water logbooks are regularly updated and enables a quality control checks and specific work orders.
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FlexRM Limited
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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Britannic Technologies
The Five9 Cloud Contact Centre provides a comprehensive suite of services for in and outbound customer service and support, to help you make more customer connections. With a full omni-channel suite of services. Britannic augment the service offering with additional omni-channel capabilities.
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Placecube Ltd
Your integrated platform for making and re-using websites and digital services. Reuse cubes co-developed with Councils, create new services using Placecube’s low-code UX, form, data and process building tools, or build full-code apps/microservices that interact with the embedded Liferay DXP. Cloud-based, open-source and fully scalable to accelerate your digital transformation
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Trustmarque Solutions Limited
The Microsoft Dynamics 365 product sets (see Pricing) from Microsoft Partner (7 Designations). Our subscription plans offer cost effective options providing ultimate flexibility for users to have access to any Dynamics 365 product including but not limited to, Dynamics 365 for Sales, Field Service, Customer Service, and Project Service Automation.
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Blinx Solutions (Blinx Healthcare)
PACO Connect extends PACO GP functionalities to support healthcare delivery at scale, empowering Primary Care Networks, Federations, or ICBs to operate efficiently and distribute demand across resources. Cross-organizational appointment booking and consultations streamline patient journeys and enhance collaboration.