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Softcat Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Geomant
Geomant's call recording service for Microsoft Teams offers a flexible and cost-effective approach to interaction recording and transcription. Utilising market leading Verint VFC technology, along with our Azure hosting experience, we offer fully managed software as a service (SaaS) and hybrid packages to suit all business requirements.
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TeleWare Plc
Teams Dialler for Salesforce adds inbound and outbound call capability within the Salesforce Lightning interface, allowing users to leverage Microsoft Teams telephony system as their call capability within Salesforce - making them more productive and workflows easier. Automating call actions and logging activity against accounts and opportunities.
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Democracy Counts Limited
Our Elector Centre suite offers a modern electoral management system tailored for UK local authorities, supporting Electoral Registration, Election Management, and Election Day & beyond activities. With on-premise and cloud-hosted SaaS, it's designed to accommodate Elections Act changes, empowering electoral administrators with the tools they need to efficiently manage elections.
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Silver Lining Convergence Limited
Silver Lining Network Management services install and manage networks across the UK from our centralised NOC manned 247/365 by qualified, experienced engineers and project managers.
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Wavenet
True cloud omni-channel contact centre with workforce engagement management, AI enabled self-service for speech and chat-bot. This solution supports specialised Customer Relationship Management Integration capabilities and Robotic Process Automation tools.
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Focus Group
Focus Group fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.
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SCB Global Ltd
Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.
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UK IT Networks Limited
Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)
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Rowden Technologies Ltd
Rowden's Managed TAK Server enhances our TAK Server offering with robust cloud hosting on AWS or Azure, featuring advanced security, Docker flexibility, and a PostgreSQL database with recovery options. Includes support for OFFICIAL-SENSITIVE data and additional file and map hosting services, making it suitable for more demanding operations.
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Six Degrees Technology Group Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Digital Space Cloud Services Limited
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.
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GCI Network Solutions Ltd
Cisco Webex Suite bundles calling, meetings, messaging, webinars, video messaging, polling, whiteboarding and events into a single platform. It simplifies collaboration with features like noise cancellation, closed captioning, real-time translations, AI features and 24/7 availability, aiming to boost productivity and improve the hybrid work experience.
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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Digital Space Cloud Services Limited
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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Wavenet Ltd
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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Charterhouse Voice & Data
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Virgin Media Business
Cisco Webex is a video conferencing and collaboration platform, while Webex Contact Center is a customer service solution offering omnichannel support through voice, chat, email, and social media channels, both designed to enhance communication and productivity within organisations.
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Pure IP
Fully managed enterprise voice service delivered 'as a service' for integration with various 3rd-party Call and Contact Centre applications to provide a seamless and consolidated telephony service for the entire business. Secure, resilient, reliable SIP service. Contact Centre applications can be also be recommended or supplied.
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HEYCENTRIC LIMITED
A powerful suite of payment handling modules all of which feed into a comprehensive Income Management component. This provides a highly effective overview of an organisation’s cash position, assisting in both tactical and strategic decision making by giving a real-time view of the cash position at any given time.
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Glemnet Ltd
A telephony calling plan for Microsoft teams and enabling incoming and outgoing calls via users Microsoft teams tenancy.
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INTUITY COMMUNICATIONS LIMITED
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Wavenet
Teamslink is a MS teams direct routing platform that is owned and developed by Wavenet that allows a versatile solution for many additional features inclusively of configuration, reporting and call recording along with ability to integrate with many third party solutions.
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Digital Space Cloud Services Limited
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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NG Bailey IT Services Limited
NG Bailey offers Unified and Contact Centre Communications with SIP services.
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
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Charterhouse Voice & Data
8x8 XCaaS delivers UCaaS and CCaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
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Redcentric Solutions Limited
Redcentric’s Call Recording & AI service powered by Dubber, enables the recording, capture and analysis of conversations, unlocking insight and value. The recording service is compatible with both Redcentric’s Unity IP Voice and Microsoft calling services.
30-day FREE Call Recording Trial available. Email: tenders@redcentricplc.com, subject: G-Cloud FREE TRIAL Call Recording.
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Creative Networks
Gamma Horizon is a cloud-based business communication service offering features like voice calls, conferencing, and messaging. It boosts productivity and connectivity by providing accessible tools for collaboration across devices, aiming to streamline and enhance communication within organisations.
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Cinos
Seamless cloud communications with Webex Calling. Improve your organisation's connectivity with a cloud-based calling solution, enabling secure and reliable voice communication across devices. Benefit from advanced features like HD audio, voicemail-to-email, and seamless integration with other collaboration tools. Transform your business communications with Webex Calling.