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1187 results found

1187 results found in Lot 2: Cloud software in the category Contact management

  • GovBook | Sports Pitch Booking System

    BOOKINGLAB LIMITED

    We've co-created a Sports Pitch and Facility Booking System for councils. This industry-leading booking system automates booking management, resourcing, reporting, pricing/payments, and notifications for any bookable sports facility, including sports pitches/courts/venues and sporting events. The system delivers an accessible, end-to-end booking journey with customisable booking rules, guidance messaging, and workflows.

  • Salesforce Hyperforce Lightning Experience Cloud

    XMA LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14

  • Arcus Built Environment

    ARCUS GLOBAL LIMITED

    Built on the Salesforce Platform, assists Local Authorities to manage all activities: Planning Applications, Enforcements, Appeals, Obligations, Listed Buildings and Heritage Assets, Tree Preservation Orders, Building Control Applications, Dangerous Structures, Local Land Charges Register, Local Land Charges Searches. Offers full end-to-end digital solution from submissions, through consultation, publishing and collaboration.

  • Infreemation - Correspondence

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing customer correspondence. This module can process comments, suggestions m general correspondence (enquiry/questions) and feedback

  • Verint Channel Automation

    Verint Systems Inc.

    Verint Channel Automation enables you to deliver asynchronous customer-centric experiences across any channel. Verint Channel Automation equips the workforce with a single pane experience for customer engagement, unifying interactions, and channels with humans and bots working together to optimize every interaction and provide a seamless, cross-channel experience while accelerating ROI.

  • Esuasive Housing Property Asset Management

    Esuasive

    Esuasive Property Asset Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • SharePortals

    Betasoft Limited

    SharePortals is a contact / customer / case record management (CRM) interface for Microsoft's SharePoint Online service, which enables relational records for business application scenarios. SME organisations investing in Microsoft Office 365 needing CRM can leverage licensing to manage record lifecycles, and centralise content e.g emails, documents, notes

  • AppCheck

    SYNECTICS SOLUTIONS LIMITED

    AppCheck from the Cabinet Office National Fraud Initiative can help significantly reduce the number of application referrals organisations have to investigate. Using the AppCheck software will ensure that, from the outset, you have a validation and authentication process in place to minimise errors and costly investigations in the future.

  • Zendesk

    Capventis

    Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel

  • Dynamics 365 for Field Service

    FLEXRM LIMITED

    Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

  • Microsoft Dynamics and Power Platform Cloud Services

    LEIDOS INNOVATIONS UK LTD

    Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.

  • Consulting services for provisioning SaaS applications to the Cloud

    AI4PROCESS LTD

    We provide consulting services to configure low-code application building platforms such as Pega Infinity to create SaaS applications for customers to access via Cloud services.

  • IR Case Manager for the NHS - FOI, EIR, SAR, DPR and Complaints management

    Fivium Limited

    IR Case Manager for the NHS is specifically designed for NHS bodies with low volume or simple case management needs. Process Freedom of Information requests, Subject Access Request, Complaints, Enquiries & Compliments in one simple and ease to use system.

  • Cisco Webex Contact Centre by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.

  • EBO eForms

    EBO.AI (UK) LTD

    EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection Uniquely, this is done by leveraging the Conversational Form Design functionality in the product. Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.

  • Insight - Salesforce Hyperforce GOV.UK Frontend

    INSIGHT DIRECT (UK) LTD

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14

  • Pax-QR

    PAX Systems Ltd

    PaxQR is our cloud-based school contract and passenger transport management system with QRoutes software included. Built for SEND transport and Mainstream passenger transport departments to deliver safe and efficient home to school transport. A modern, integrated passenger transport solution supporting operational management, financial outcomes and integrations with other software systems.

  • Arrow Talkdesk Contact Centre as a Service (CCaaS)

    ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

    Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.

  • Amazon Connect Administrative Extensions

    Digital Space Cloud Services Limited

    Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail

  • Voice and Video calling via PC and App

    MAKE TIME COUNT TODAY LTD

    Ability to make Voice and Video calls securely from a web browser of phone based app. Calls can be recorded and logged Note: currently calls only to another platform user. Future plans to expand

  • Insight - Salesforce Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14

  • Consent Kit - Research CRM and Panel management

    Consent Kit

    A CRM and participant management platform built specifically for user research, design research and Research Ops. Focusing on inclusive and accessible participant experiences Create powerful workflows to automate your research (research panels, communication, informed consent, data governance and scheduling) The infrastructure you need to run your own research at scale.

  • Google Voice for Workspace (Standard and Premier)

    Getech Limited

    Google Voice offers a user-friendly phone solution that functions seamlessly across various devices, and integrates effortlessly with other Google Workspace applications. Google Workspace is a suite of collaborative productivity apps that offer your organisation enterprise-grade features, including email, shared calendars, online document editing and storage, video meetings and more

  • govService Digital Forms & Process Services

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • CoLiberty - DoLS

    COALESCENT LIMITED

    Designed by the public sector. CoLiberty is a cloud-based, secure platform which provides Supervisory Bodies with a digital toolkit to empower non-expert staff to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the DoLS scheme. CoLiberty allows organisations to share history across Supervisory Body boundaries.

  • Dynamics 365 Sales Enterprise

    BECHTLE LIMITED

    A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting. Also includes Copilot in Dynamics 365 Sales

  • Legal Case Management Software for Legal Teams

    Tricostar Software Ltd

    Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.

  • Abavus - Service Desk

    Abavus.co.uk

    Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.

  • Microsoft Dynamics 365 Tribunal & Appeals Management

    CEOX SERVICES LTD

    Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.

  • Spectrum Data Quality

    Ultranyx

    Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.