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INSIGHT DIRECT (UK) LTD
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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Blacklight Software
Blacklight work with Microsoft 365 to allow Combined Authorities to improve collaboration and working processes.
Microsoft 365 offers electronic document & record management, digital workplace, intranet and collaboration functionality.
Tightly controlled external document sharing allow combined authorities to exchange information with other agencies and local authorities.
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Synergi Software Limited
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
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ACADIANT LIMITED
Maternity Direct: Secure telehealth text chat app connects pregnant women with your NHS midwives for non-urgent queries; stores those chats in your Trust's databases. Supports digital midwives, digitising maternity services. Includes Interactive Personalised Care and Support Plan; Health Information; Data Analytics. EMR interoperability. Immutable audit trail. Supports QI, Patient safety.
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Cinos
Genesys Cloud CX, a robust cloud omnichannel contact center solution offering a faster more personalised customer experience. With subscription-based licensing, enjoy Opex efficiency and scalability for seasonal demand. Cinos offers design, deployment, integration, migration and support services to ensure successful implementation. Elevate your contact center capabilities today.
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Virgin Media Business
Cloud Voice product is a hosted communications and collaboration service based on Cisco’s BroadSoft and Webex technology, removing the need for you to have an on-premise PBX and voice networking on each of your working sites. It allows you to address your voice telecommunications needs through your existing data access.
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8x8 UK Limited
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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ENTSERV UK LIMITED
DXC Technology Unified Communication Services (MS Teams) improves productivity and reduces the communications complexity, serving as the underlying platform for the full range of collaboration capabilities services. It is delivered on a ‘per-seat’ basis incorporating voice, desktop video,unified messaging, presence management, mobility, and automation services from a single unified platform.
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YUDU Sentinel
An independent communication and collaboration tool designed to replace social media chat applications. It is a corporate chat application that maintains records of all chats on central cloud servers for compliance with point to point encryption and encryption of stored chats. Used by senior management and crisis management teams.
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Levett Consultancy Ltd
Google Workspace Enterprise Standard is designed for large organisations, providing a complete suite of productivity and collaboration apps, flexible storage options, and enterprise-grade video conferencing with up to 500 participants. Live stream to 10,000 viewers in-domain and across trusted domains, and benefit from advanced enterprise-grade security and management tools.
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EBO.AI (UK) LTD
The solution offers a 24x7 digital front door to clinical women's services, ensuring accessibility, education and inclusivity are at the centre.
Powered by conversational-AI, it offers omni-channel reach for the widest impact in the shortest time and helps join up services at ICB level.
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Kerv Experience Limited
VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Kerv.
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INTEGRITY360 LIMITED
Galaxkey Secure Email provides pure end-to-end Email Encryption. Features include:
email revocation, classification, notifications and geofencing. All centrally managed
with complete white labelling capabilities. Encryption is CPA Certified by the NCSC.
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OFFICELABS LIMITED
Our on-premises AI Chatbot is a local large language model that uses Retrieval-Augmented Generation, knowledge graphs, embedding models, and AI indexing. It provides secure, private AI-driven management of on-premises files, facilitating efficient data retrieval and processing within enterprise environments. Includes GPU.
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ROUTE 101 LIMITED
Experts in cloud systems integration, Route 101 delivers contact centre and customer experience solutions from market-leading technology vendors. Including NICE CXone contact centre suite, Zendesk customer experience, PolyAI and Omilia conversational voice, Calabrio WEM, Gamma UC and connectivity, Sycurio PCI compliance, as well as self-service, conversational chatbots, and much more.
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Charterhouse Voice & Data
'Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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Business Systems (UK) Ltd
Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence built on an open Cloud foundation to protect previous investments. These products are tailor made to offer flexible solutions for inbound, outbound, and blended contact centre environments.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
ARO are a Tier-1 Cloud Solutions Provider (CSP) allowing your organisation to benefit from license consultancy, procurement of services such as M365 licenses, Microsoft software licenses and Azure subscriptions as well as support, underpinning these services by leveraging Microsoft Premier Support.
Access to procure licenses and services via self-service capability.
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Computacenter (UK) Ltd
IBM watsonx Orchestrate is a unified platform for digital labor that combines AI and automation. It empowers individuals to perform tasks without deep expertise in business processes. By automating routine tasks, it frees up time for more impactful work, streamlining workflows and increasing productivity.
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HSO ENTERPRISE SOLUTIONS LIMITED
HSO provides design, implementation, and support services for data analytics and insight, using Microsoft Azure. We deliver expertise in data migration, data modelling, automated ETL, data analytics and visualisation to maximise value from your data. HSO brings a range of accelerators to deliver quicker return on investment.
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Kerv Experience Limited
Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.
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WR LOGIC LIMITED
The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365
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Sota Solutions Ltd
As a Microsoft Gold Partner, Sota can provide and support your Office 365 and Microsoft 365 Apps to create, share, and collaborate from anywhere on any device with a cloud-based suite of productivity apps and services.
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MLL Telecom Ltd.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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IMImobile Europe Ltd
Healthcare Communications Patient Engagement Platform improves access to healthcare, empowering patients to self-manage their care to. Our Patient Portal, and omni-channel communications enable the patient to navigate through their pathway. Modules include appointment management, notifications, correspondence, reminders, waiting list management, patient led booking and scheduling, PIFU and remote monitoring.
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GAMMA NETWORK SOLUTIONS LIMITED
Omni Channel Cloud Contact Centre- agent level access to full suite of Cirrus CCaaS channels, including Voice, Email, SMS, Webchat and Social Media. Integrated with MS Teams, PCI-DSS compliant payments, Workforce Management, PBX and CRM integration, Call Recording, Artificial Intelligence (AI), Bots, IVR, ACD, Voice Biometrics, real-time and historical performance.
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BOUNCE AGENCY LIMITED
Bounce delivers research-led digital discovery, service design, and rapid prototyping for public sector challenges. We help teams understand user needs, test ideas, and develop validated prototypes. Our work supports councils, police, NHS and central government to explore, scope and prepare effective digital solutions for deployment.
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DATASUMI LTD
Datasumi's Personalised Learning Pathways (AI service) transforms education by utilising student data to create customised learning experiences. Analysing performance metrics, strengths, weaknesses, and interests, this innovative technology designs personalised pathways that improve educational results. This approach enables students to develop crucial skills, promoting a tailored and meaningful learning atmosphere.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement.Process Mining is a key part of the platform.