-
Cinos
Cinos Cloud Video Conferencing leverages best-of-breed Cisco HD video as a services (VaaS).
A Cisco-powered cloud service delivering secure multi-party video conferencing and content collaboration, meeting rooms including in-room AV integration, web-based and soft client access for users, integrate standards-based endpoints with Microsoft Teams with one click join.
-
Redcentric Solutions Limited
Redcentric’s Unity on a SIM service allows customers to easily convert any mobile device into a powerful business communication tool. It offers a wide range of voice calling features like DDI numbers, short-dial extensions, call transfer, hunt groups, IVR, voicemail, and shared call appearance, meeting premium voice calling telephony needs.
-
Democracy Counts Limited
The Citizen Portal is an online self service public facing platform accessible via website, providing citizens and residents with unprecedented access to Electoral Services online along with many other public services
-
NEO TECHNOLOGY LIMITED
Neo Technology's Unified Customer Experience platform utilises data analytics to personalise interactions and centralise customer data across channels, enhancing customer satisfaction, engagement, and operational efficiency.
-
Bytes Software Services
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics. bssgc
-
CDW Limited
Quickly find relevant data and respond efficiently for a variety of requests including litigations, investigations, and privacy regulations
-
Arrow Business Communications Limited
A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.
-
INVOTRA LIMITED
Invotra is committed to solving problems for UK Public Sector Organisations, and as such have created the Invotra Digital Experience Platform - an expansible digital platform which allows customers to build out a custom instance from any of our SaaS applications - ensuring they can build the experience they need.
-
Networkology Ltd
Networkology are proud to partner with Dynatrace for their best-of-breed APM and systems observability solution, offering
unprecedented insight into the performance, health, and user experience of complex modern IT systems, combined with detailed user
experience and business analytics.
Dynatrace works with multiple cloud subscribers to provide true multi-cloud observability.
-
Cisilion Limited
"Liberty Converse delivers advanced omni-channel contact centre management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
These are:
Calls over PSTN
SIP Trunk to User VoIP PBX
Netcall Cloud IP PBX
MS Teams"
-
Maintel Europe Limited
Avaya Experience Platform CX Software as a Service solution is a web-based suite of cloud services for mid-market to enterprise-grade customer experience (CX). This solution is built on a microservices architecture and delivered via Azure Cloud, which provides scalability and resilience. Fully featured including Omni channel, WEM and AI solutions.
-
Planet IT
Microsoft Teams Phone System is a fully integrated unified communications platform, delivered using the Microsoft Teams infrastructure, this platform offers global call support, mobile applications, presence and other groundbreaking features.
-
Bulb Tech Group
ClarifyGo for Microsoft Teams is a Microsoft-certified call recording and quality measurement solution from Oak Innovation
Designed to meet the rigorous demands of compliance regulations, ClarifyGo also provides business intelligence to help you improve sales and service performance
-
Bridgeall Limited
Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub.
Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.
-
Agilisys Ltd
Agilisys in partnership with 8x8 offer XCaaS. This service delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration up to contact centre. 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, AI, media-recording, analytics and dashboard reporting, customisable wallboards, quality-management and open-API-integration.
-
AccuRx
Accurx supports clinicians in primary care: general practice, pharmacies. Secondary care: acute trusts, community, mental health organisations to communicate with patients and each other. Two-way messaging, questionnaires, patient engagement portal, NHS App, email, patient Initiated/Triage, video consultations, appointment booking & reminders, share care records, digital care pathways, msk, cancer screening.
-
Virsae UK Ltd
VSM keeps the technology that underpins customer interactions running flawlessly.
We provide our partners and customers with insights via:
Proactive alerting (alarms, events, threshold breaches),Tailorable thresholds, Real-time dashboards, Historic reports, Interactive drill-down troubleshooting.
VSM uses the latest in Artificial Intelligence and Machine Learning to identify and resolve issues quickly.
-
Opus Telecoms
The Opus VCC, powered by Five9, is an intelligent CX Platform providing a comprehensive cloud-native, scalable, and secure suite that includes Contact Centre; Omnichannel Engagement; Workforce Engagement Management; innovative, practical AI and automation, and journey analytics that are embedded into the platform.
-
EBO
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
-
BT PLC
Collaboration and Calling suite of services hosted in the Cisco cloud
-
Wordskii Labs
How do people with language barriers contact you?
Wordskii Connect is a revolutionary telephony service that enables non-English speaking service users to contact you via telephone through a professional interpreter.
-
EBO
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.
-
Zoom Video Communications, Inc.
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
-
EYEV LIMITED
EyeV Referrals allows clinicians to send, triage, book and process referrals with ease, in an easy to use web platform.
It integrates with existing electronic patient records, patient administrations and reporting systems using open APIs which follow international standard such as FHIR and HL7.
-
4Sight Communications Ltd
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
-
MLL Telecom Ltd.
MLL’s Voiceline+ service offers a direct replacement for analogue and digital ISDN30. A competitively priced hosted VoIP solution providing an alternative to legacy single-line PSTN landlines, Voiceline+ allows Buyers to continue to use existing telephone handsets, with the advantage of adding a soft client any smart device.
-
2iC Limited
2iC TOOKIT product is a subscription-based service for software and systems engineers to quickly research, develop and test their own modular, open and interoperable systems. TOOLKIT provides customers with software and technical support services.
Included is the 2iC NODE Commercial off the Shelf software which underpins the 2iC software suite.
-
CHESS ICT LIMITED
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Chess Cloud Voice. Provides conjoined experience and shared features for contact centre agents. Cloud Voice Users easily set-up within the online portal. Perfect for organisations who want to make it easier for customers to engage.
-
SVL Business Solutions Ltd
SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.
-
DEVONPORT ROYAL DOCKYARD LIMITED
The Enterprise Collaboration Service is a web based work-space hosted within the MOD secure cloud. The service can be used to manage, store and securely distribute information up to and including UK OFFICIAL-SENSITIVE classification. The service delivers secure Document Management, Business Process and Business Intelligence toolsets alongside Collaborative networking capability.