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Geode Networks Ltd
DEMaaS from Geode Services is a managed service that provides visibility into user experience (UX) by monitoring and reporting on their specific performance of application activities across any application type, local, cloud, multi-cloud, web, VDI or enterprise.
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EXCHANGE COMMUNICATIONS INSTALLATIONS LIMITED
Our 1CloudTalk Telephony service is built on an Avaya IP Office or Avaya Aura platform delivered as a single instance hosted service. It provides a resilient, flexible and secure solution for organisations of upto 6000 telephony/unified communications users looking to transition to the Cloud.
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INTELOGY LIMITED
Enable, adopt and govern your Microsoft 365 environment with Orchestry by empowering both Administrators and end-users. If you have already deployed Teams and are unsure how Orchestry might help we can run a discovery engagement and demonstrate the immediate and ongoing value.
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STREAM NETWORKS LIMITED
Hosted Telephony offers a feature-rich, cloud-based phone system accessible from anywhere. Enjoy cost savings, increased call quality, and a variety of features like online meetings, voicemail, video conferencing, auto-attendant, direct routing with Teams, and mobile apps (to name a few) – all without managing hardware.
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8X8 UK LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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BRITANNIC TECHNOLOGIES LIMITED
Fortinet wireless and switch technologies add critical layers of protection to your LAN (wired and wireless), faciliated by centralised management for ease of management. Fully scalable from 1-10,000 APs
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Bulb Tech Group
AudioCodes SmartTAP 360° Live is an intelligent, compliance-grade Enterprise audio and video recording.
It can be easily deployed and integrated with a SIP enabled Contact Center and / or Microsoft Teams using any SBC or Gateway
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CINOS LIMITED
Cinos Cloud Video Conferencing leverages best-of-breed Cisco HD video as a services (VaaS).
A Cisco-powered cloud service delivering secure multi-party video conferencing and content collaboration, meeting rooms including in-room AV integration, web-based and soft client access for users, integrate standards-based endpoints with Microsoft Teams with one click join.
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REDCENTRIC SOLUTIONS LIMITED
Redcentric’s Unity on a SIM service allows customers to easily convert any mobile device into a powerful business communication tool. It offers a wide range of voice calling features like DDI numbers, short-dial extensions, call transfer, hunt groups, IVR, voicemail, and shared call appearance, meeting premium voice calling telephony needs.
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DEMOCRACY COUNTS LIMITED
The Citizen Portal is an online self service public facing platform accessible via website, providing citizens and residents with unprecedented access to Electoral Services online along with many other public services
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NEO TECHNOLOGY LIMITED
Neo Technology's Unified Customer Experience platform utilises data analytics to personalise interactions and centralise customer data across channels, enhancing customer satisfaction, engagement, and operational efficiency.
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BYTES SOFTWARE SERVICES LIMITED
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics. bssgc
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CDW LIMITED
Quickly find relevant data and respond efficiently for a variety of requests including litigations, investigations, and privacy regulations
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.
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INVOTRA LIMITED
Invotra is committed to solving problems for UK Public Sector Organisations, and as such have created the Invotra Digital Experience Platform - an expansible digital platform which allows customers to build out a custom instance from any of our SaaS applications - ensuring they can build the experience they need.
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NETWORKOLOGY LTD
Networkology are proud to partner with Dynatrace for their best-of-breed APM and systems observability solution, offering
unprecedented insight into the performance, health, and user experience of complex modern IT systems, combined with detailed user
experience and business analytics.
Dynatrace works with multiple cloud subscribers to provide true multi-cloud observability.
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CISILION LIMITED
"Liberty Converse delivers advanced omni-channel contact centre management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
These are:
Calls over PSTN
SIP Trunk to User VoIP PBX
Netcall Cloud IP PBX
MS Teams"
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MAINTEL EUROPE LIMITED
Avaya Experience Platform CX Software as a Service solution is a web-based suite of cloud services for mid-market to enterprise-grade customer experience (CX). This solution is built on a microservices architecture and delivered via Azure Cloud, which provides scalability and resilience. Fully featured including Omni channel, WEM and AI solutions.
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Bulb Tech Group
ClarifyGo for Microsoft Teams is a Microsoft-certified call recording and quality measurement solution from Oak Innovation
Designed to meet the rigorous demands of compliance regulations, ClarifyGo also provides business intelligence to help you improve sales and service performance
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BRIDGEALL LIMITED
Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub.
Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.
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AGILISYS LIMITED
Agilisys in partnership with 8x8 offer XCaaS. This service delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration up to contact centre. 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, AI, media-recording, analytics and dashboard reporting, customisable wallboards, quality-management and open-API-integration.
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ACCURX LIMITED
Accurx supports clinicians in primary care: general practice, pharmacies. Secondary care: acute trusts, community, mental health organisations to communicate with patients and healthcare professionals. Two-way messaging, questionnaires, ambient scribe, pep, NHS App, email, patient Initiated, Patient Triage, DACS, video consultations, appointment booking, reminders, care records, care pathways, msk, cancer screening.
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Virsae UK Ltd
VSM keeps the technology that underpins customer interactions running flawlessly.
We provide our partners and customers with insights via:
Proactive alerting (alarms, events, threshold breaches),Tailorable thresholds, Real-time dashboards, Historic reports, Interactive drill-down troubleshooting.
VSM uses the latest in Artificial Intelligence and Machine Learning to identify and resolve issues quickly.
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HALO SERVICE SOLUTIONS LTD
An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.
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OPUS BUSINESS SYSTEMS LIMITED
The Opus VCC, powered by Five9, is an intelligent CX Platform providing a comprehensive cloud-native, scalable, and secure suite that includes Contact Centre; Omnichannel Engagement; Workforce Engagement Management; innovative, practical AI and automation, and journey analytics that are embedded into the platform.
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EBO.AI (UK) LTD
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
Collaboration and Calling suite of services hosted in the Cisco cloud
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AXIA COMPUTER SYSTEMS LIMITED
Hosted PBX VOIP Service, included Audio and video conferancing
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Wordskii Labs
How do people with language barriers contact you?
Wordskii Connect is a revolutionary telephony service that enables non-English speaking service users to contact you via telephone through a professional interpreter.
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EBO.AI (UK) LTD
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.