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Insight
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
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Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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EBO
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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EBO
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Relationship Management (CRM) is a central feature of Pega.
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Zoom Video Communications, Inc.
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
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Novoville Ltd
Our AI-powered conversational interfaces allow authorities to reach a wide number of residents quickly and get their opinion on any local priority – from environmental policy to transportation planning.They reinforce local democratic participation by bringing dialogue between people and officials where conversations actually take place: social media and chat applications.
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GCI Network Solutions Ltd
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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XMA Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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Plan Alpha Systems Limited
Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.
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4Sight Communications Ltd
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
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Encodian Services Ltd
AskAI is highly customisable and extensible solution for enabling organisations to implement natural language AI and LLM technologies in their business securely.
Hosted in your Microsoft Azure environment, AskAI provides a method to deploy ChatGPT functionality across your Microsoft and Third-party system environments securely, without exposing your sensitive data.
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Softcat Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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CloudSource Ltd
CloudSource offers flexible, tailored, and highly secure Managed Service solutions that are fit-for-purpose and enable specialist outsourcing or co-sourcing of support services for the Microsoft Dynamics 365 technology stack.
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ICS.AI LTD
The SMART Student Recruitment Copilot revolutionises engagement using generative AI to streamline the application process in further education. It offers a grounded, personalised, 24/7 support across multiple platforms, providing tailored recommendations and enabling institutions to effectively target and enrol ideal candidates through data-driven insights, reducing costs and improving retention.
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Boost AI AS
The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.
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Brightwire
Power Virtual Agents provide self service facilities to your internal and external clients, allowing them to ask natural language questions and get the system to provide information resources for the user.Useful for automatic common helpdesk scenarios, Power Virtual Agents allows your internal support teams to focus on more complex tasks.
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SVL Business Solutions Ltd
SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.
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Arcus Global Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14
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Ceox
Ceox’s Microsoft Power Apps for Citizen Developers empowers an organisation’s workforce to quickly and securely build engaging business applications. Based upon Microsoft’s Low-Code Application Platform (LCAP), Power Apps. Ceox’s services allows organisations to build line of business applications. Empower your workforce, automate tasks, streamline process and deliver better customer satisfaction.
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Softcat Limited
Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. With AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.
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Mazik Global Limited
Mazik Global leverages cutting-edge technology like Microsoft Copilot to empower developers with AI-driven coding assistance. Our expertise extends to integrating Copilot seamlessly into diverse development environments, enhancing productivity, and ensuring high-quality code across multiple programming languages and frameworks.
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Windsor Telecom Limited
Windsor Cloud Telephony is a complete, secure solution. Feature-rich and device agnostic. It is easy to administer and manage your telephony, features and assets with an intuitive cloud control panel. Track performance with our call stats package. Move away from dated and expensive phone systems to an agile scalable environment.
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Softcat Limited
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Fusion Business Solutions
BMC Helix Virtual Agent (Chatbot) brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.
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Softcat Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.
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Imperial Civil Enforcement Solutions
3sixty Environmental allows the issuing of Fixed Penalty Notices for offences committed under legislation such as the Environmental Protection Act 1990 and the Clean Neighbourhoods and Environment Act 2005. The Imperial Civil Enforcement Solutions system recordeds and processes offences in line with legislation, with all documentation generated automatically.