-
8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
-
ICS.AI LTD
The SMART Student Recruitment Assistant for further education is a pre-trained college specific AI-driven platform that enhances student recruitment and engagement through personalised 24/7 support and self-service, reducing service delivery costs and improving retention by optimising interactions from course enquiries and frequency asked questions during enrolment.
-
Infinity Group
Our Microsoft Dynamics 365 HMS is a suite of Microsoft products providing complete functionality required by Social Landlords to run their business functions. Based on Microsoft Dynamics 365 and Microsoft Power Platform the solution offers a modern Microsoft interface to manage all back office processes and all resident interactions.
-
ENTERPRISE BOT PRIVATE LIMITED
Our Conversational AI service facilitates seamless interactions between humans and machines through advanced natural language processing. Key features include natural language understanding, contextual awareness, multi-channel support, personalization, integration capabilities, and analytics. Benefits include enhanced customer experience, increased efficiency, scalability, improved engagement, and cost savings.
-
ICS.AI LTD
SMART: Social enhances your social media presence by providing 24/7 intelligent AI-driven management, triage, and response across platforms like Facebook, Twitter, and WhatsApp. It integrates seamlessly, automating interactions and leveraging local and third-party knowledge bases to ensure every user feels supported and engaged.
-
MICRO FOCUS
SMAX is an analytics-driven ITSM and ESM solution that combines four key application areas: IT Service Management, IT Asset Management, Enterprise Service Management, and Cloud Management. SMAX has fully functioning processes and workflows that are ready to be used from day 1, and is easily extendable and fully codeless.
-
AWTG LIMITED
Kai is based on innovative A.I. technology called Kai. Kai can recognise spoken and written human language, comprehend intent, and provide a response that emulates natural human conversation. Kai offers assistance to any enterprise interested in utilising AI within their operations, even without the expertise of an IT specialist.
-
XMA LIMITED
CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14
-
ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.
-
SKYFLO DIGITAL LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
-
Cisilion Limited
"Liberty Converse delivers advanced omni-channel contact centre management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
These are:
Calls over PSTN
SIP Trunk to User VoIP PBX
Netcall Cloud IP PBX
MS Teams"
-
VOCALA LTD.
Empowering independent living with Alexa Smart Properties. Enhance independence at home or in care facilities with voice-controlled services, personalised care, seamless communication, safety features, engaging entertainment, and efficient device fleet management.
-
Fusion Business Solutions (UK) Limited
BMC Helix Visual Effects is a Kanban and Gantt visualisation for BMC Helix ITSM customers, offering stronger DevOps and ITSM alignment. Fusion GBS is an Elite Partner of BMC.
-
220452345
BrightHR Payroll is a fully integrated end-to-end payroll software and managed service that simplifies administration and supports all payroll processing needs.
-
BRIDGEALL LIMITED
Microsoft Teams Phone, formerly Teams Cloud Voice. Teams Phone provides the ability to combine your phone system into Microsoft Teams and create a complete communication and collaboration hub.
Bridgeall are a leading Microsoft Gold partner and we provide a wide range of services to support you with Microsoft Teams Phone.
-
Opus Telecoms
From 8x8's X-Series (1 to 8) HD Video Conferencing service single click increases productivity, delivering a full collaborative 8x8 solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
-
Mizorix (Formerly Encodian Services Ltd)
Encodian provide flexible consultancy for all components of Copilot, Copilot Studio and Microsoft Azure AI technologies. We can support you end-to-end from current state assessments and solution design to development and on-going support.
-
AGILISYS LIMITED
Agilisys in partnership with 8x8 offer XCaaS. This service delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration up to contact centre. 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, AI, media-recording, analytics and dashboard reporting, customisable wallboards, quality-management and open-API-integration.
-
GLOBAL 4 COMMUNICATIONS LIMITED
AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
-
HALO SERVICE SOLUTIONS LTD
An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.
-
INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
-
Hostcomm Limited
CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.
-
Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
-
EBO.AI (UK) LTD
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
-
Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
EBO.AI (UK) LTD
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.
-
Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Relationship Management (CRM) is a central feature of Pega.
-
Zoom Video Communications, Inc.
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
-
Novoville Ltd
Our AI-powered conversational interfaces allow authorities to reach a wide number of residents quickly and get their opinion on any local priority – from environmental policy to transportation planning.They reinforce local democratic participation by bringing dialogue between people and officials where conversations actually take place: social media and chat applications.
-
GCI NETWORK SOLUTIONS LIMITED
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.