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KERV DIGITAL LIMITED
Use Dynamics Customer Service to provide personalised service to customers in any channel. Customer service teams can use a single unified view of data when managing cases, access a centralised knowledgebase for support information. Use insights to monitor performance metrics to make informed decisions based on trends / activities.
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Verint Systems Inc.
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.
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INTUITY COMMUNICATIONS LIMITED
Global PSTN access via Intermedia's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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OneAdvanced Limited
Advanced Sourcing Management that enables you to quickly and efficiently engage with your supply base through the use of quick quotation tools and frameworks. Receive responses to requests for quotations directly into the solution, evaluate responses on a number of criteria and manage the resulting contracts all within one platform.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custome Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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NEO TECHNOLOGY LIMITED
Neo Technology's Conversational AI Chatbot Tool enhances websites by engaging with users before human intervention. Intelligent and multilingual, it guides users through a series of questions to provide relevant information. If needed, it seamlessly transfers control to human agents for further assistance.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire's Artificial Intelligence based forms processing engines allows PDFs, emails and other documents to have data extracted easily and pushed automatically into other systems.
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IIZUKA Software Technologies Ltd
IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire provides consulting, configuration and integration of its cloud-based care management solution to help organisations to focus on individual-centred care. Care teams can capture, manage and assess individuals digital records, automate processes such as letters, trigger workflows to escalate or route cases, and manage and report on care plans.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Mobile is designed to meet the ‘mobile-first’ ethos of the UK’s modern public safety organisations. It delivers ‘Single Pane of Glass’ features for mobile workers complementing NEC’s public safety product capabilities (Vision CAD, ControlWorks CAD, Origin Resource Management & Location Services).
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Syncity Ltd
In a world captivated by numbers, the real essence of your business—its untold story—is woven through qualitative data: the decisions, conversations, and insights often overlooked.
We turn your untold stories into structured insights, giving you the clarity to adapt and the confidence to evolve.
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INFOSYS LIMITED
Infosys’ Microsoft Dynamics 365 CRM services: End-to-end services for cloud readiness assessment, fit-gap analysis, integration, and optimisation services for Microsoft D365 cloud implementation. We implement all the modules of D365 CRM, including Sales, Customer Insights, Customer Service, Field Service and Project Operations. We also provide warranty/hyper care post go-live.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED
As a Salesforce Reseller, and Consulting partner, the Methods Salesforce Licencing Service provides you the ability to purchase services and licences under one agreement across the full Salesforce products suite including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud, Public Sector Solutions, Data Cloud and Net Zero Cloud.
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PHOENIX SOFTWARE LIMITED
Dynamics 365 Field Service streamlines operations enabling technicians to view schedules, manage work orders, and track assets, leveraging tight integration between Dynamics 365 for Customer Service capabilities. Enable real-time collaboration between technicians and remote experts via video calling by offer step-by-step instructions for tasks, enhancing efficiency and knowledge sharing.
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SYNAPSE CONSULTANTS LIMITED
Azure - Dell APEX - Broadcom VMWare - Microsoft Dynamics 365 & Office 365. Druva
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Symplicity Corporation
Advocate is a student conduct case management solution that tracks the entire investigation from the initial report until case closure with cases ranging from stolen property to sexual abuse/harassment. Engagement toolset ensures communications between University departments and 3rd parties is automated and fully tracked with case confidentiality ensured throughout.
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KERV DIGITAL LIMITED
Use Dynamics/D365 Field service to provide integrated work order, customer case and resource planning solution to your field based service teams, enabling them to deliver excellent service management. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.
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NTT DATA Business Solutions (UK) Limited
SAP Build Apps offers tailored application development within the SAP ecosystem. Harnessing SAP's robust infrastructure, we create scalable, efficient solutions meeting your unique business needs. From streamlined workflows to enhanced user experiences, our expertise ensures innovative, customized apps that drive productivity and elevate your digital presence.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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Symplicity Corporation
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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UPLAND SOFTWARE UK LIMITED
RightAnswers is the complete connected Knowledge Management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture and provide the right answers to the right person at the right time
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Barbour Logic
Specialised tool for parking PCN correspondence teams. Generates clear, correct, and consistent letters in plain English about Penalty Charge Notices (PCNs). Powered by an award-winning parking ‘brain’ with 1000 policy settings, Response Master enhances efficiency, quality, and accessibility while reducing backlogs, training times, and repeat contact from motorists.
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Novoville Ltd
The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.
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AASEYA SOFTWARE SERVICES (UK) LIMITED
The Aaseya Inspection Management Solution is an accelerator built on the Pega Infinity Low-Code Platform that supports rapid delivery of an Inspection Management solution for an organisation. The solution can be extended for inspection types by management of checklists and questionnaires and can be integrated into other systems.
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FORFRONT LIMITED
e-shot™ is the digital engagement platform trusted by the public sector to manage highly effective campaigns.
Whether it is public consultations or planning applications, e-shot gives you a simple solution for promoting and engaging in conversation with your audience.
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NTT DATA Business Solutions (UK) Limited
SAP® SuccessFactors® Employee Central Service Centre delivers multichannel customer service to your employees. It helps prioritise issues, routing tickets to team members to deliver the best responses. It provides employees with direct access to a contextual knowledge base to allow them to find the answer to their own HR-related questions.
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Meritec Limited
SaaS application combines system integrations with intelligent process automation to provide a seamless back-office solution to deal with all customer contact and records. Optional 360 view page which pulls records from multiple databases stopping users having to access multiple systems at once. Business rules engine provides flexible and scalable workflows.
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FORFRONT LIMITED
e-shot™ is the digital communication platform trusted by police forces and other public sector agencies to send highly effective omnichannel campaigns.
From crime prevention advice to witness appeals, e-shot gives you a simple solution for sending accessible messaging to your audience.