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NTT DATA Business Solutions (UK) Limited
SAP® BW/4HANA® is SAP's packaged data warehousing solution for on-premises and the private cloud.
It simplifies every aspect of SAP Business Warehouse. It allows customers to capitalise on all business applications and modern data sources, SAP and non-SAP, with a unified data platform to drive innovation in business processes.
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Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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Mazik Global Limited
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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Softcat Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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Format14CRM Limited
Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.
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TRANSUNION INTERNATIONAL UK LIMITED
TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .
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Arcus Global Limited
Arcus Notices is a flexible and intuitive cloud-based solution, built on Salesforce, helping users manage the full Notice process from initiation, preparation, issuing of the notice to monitoring of compliance. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.
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Britannic Technologies
INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule.
Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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WM Promus
SMAX is a machine learning-based solution that meets all your service desk, IT service management, and IT asset management needs.
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Farthest Gate Limited
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Ciptex
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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Digital Modus Ltd
An integrated Omni-channel customer service solution for delivering public services. Built on the Salesforce platform, it offers seamless multi-channel support, personalised interactions, real-time data insights, and efficient customer engagement management, ensuring consistent service quality across all touchpoints.
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Farthest Gate Limited
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Farthest Gate Limited
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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Kick ICT
Make your marketing strategy more efficient, targeted and relevant to your customer with Microsoft’s marketing automation platform. You’ll better manage the full marketing journey from awareness, to prospect, to conversion and cross/up sell, getting the right communications in front of your customers and your marketing team working with maximum effectiveness.
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Capita Business Services Limited
One Housing is an integrated SaaS housing management solution for local authorities and registered providers of housing, encompassing the modules required for optimum performance. The system provides person and property-centric data, integrated with strong business process management, delivering a 360-degree view of the Customer and one version of the truth.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Generative AI (GenAI) is a core part of the platform.
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XMA Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14
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SKYFLO DIGITAL LTD
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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IEG4 Limited
IEG4's Customer Relationship Management (CRM) system is a powerful tool designed to cater for the specific needs of local government. Its aim is to improve efficiency and effectiveness in face-to-face or telephone customer interactions. CRM centralises customer information in a single platform, streamlining the interaction process and enhancing service quality.
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Insight
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14
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EBO
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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NEO TECHNOLOGY LIMITED
Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.
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NTT DATA Business Solutions (UK) Limited
SAP Sales & Service Cloud enhance customer relationships by providing a 360-degree view and unifying customer interactions across sales and service channels. Automation and intelligent recommendations in both systems help focus on customer needs and improve service efficiency and resolution.
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SUPPECO LIMITED
Supplier Relationship Management Cloud Software. Supplier Contract Management Cloud Software. Suppeco leverages the potential in relationships to solve key challenges facing the customer-supplier ecosystem
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Kick ICT
We’ve adapted Business Central, Microsoft’s comprehensive business management solution for SME organisations, to meet the unique finance and ERP demands of the housing industry. Unify your data, enhance customer relationships, build intelligence into decision making and accelerate business transformation, all based on sound financial information.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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VOIXTEL
We are an experienced cloud telecoms provide offering bespoke solutions tailored to meet your needs. We offer virtual telephone numbers that are not tied to physical hardware with intelligent functionality which enables callers to contact organisations in the most efficient way, providing targeted solutions for niche applications.