-
IMImobile Europe Ltd
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
-
WR LOGIC LIMITED
GovTalk develops and deploys AI-driven conversational assistants using Microsoft Azure's AI technologies such as LUIS for UK government organisations. These virtual agents improve citizen engagement by providing real-time public service updates, handling FAQs, and seamlessly integrating with existing systems, enhancing overall service delivery and satisfaction.
-
8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
-
PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
-
EntServ UK Ltd part of the DXC Technologies Group
DXC's Microsoft Dynamics 365 Customer Engagement offering is a Secre Azure Cloud platform for Digital Transformation. It enables Intelligent Customer Experience, Customer Service, Marketing, Field Service, Analytics, Omni-Channel, Citizen Engagement, Social Care, IoT, ITSM, and New Care Models, Proactive Engagement with built-in Co-Pilot AI capabilities.
-
Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
-
Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
-
Ceox
Ceox Copilots, Virtual Agents and Chatbots empowers public sector organisations to exploit Artificial Intelligence by delivering citizen interactions via intelligent conversational agents. Chatbots can be delivered with the sophisticated Microsoft AI Azure Bot Service and the drag and drop Power Virtual Agents functionality delivered as part of the Power Platform.
-
Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14
-
XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
-
Ivanti UK Ltd
Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. With AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.
-
Fujitsu Services Limited
Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.
-
Espire Infolabs Ltd
Espire's DXP service offers cloud-ready digital solutions via Multiple CMS platforms including Sitecore, Adobe, Umbraco, WordPress, Drupal, Contentful, HubSpot, ChatBot, and Medallia, ensuring personalized experiences across all touchpoints. It delivers dynamic and flexible framework featuring Total Experience components like Digital Content Management, Experience Design, Campaign Management, Analytics, Search, and CRM.
-
Softcat Limited
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14
-
Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
-
ICS.AI LTD
The SMART AI Citizen Police Services Assistant employs human parity AI and self-service technology to enhance police customer support 24/7, reducing service delivery costs. This responsive assistant provides the public with instant, easy access to self-serve information, facilitating efficient and straightforward engagement with police services.
-
Six Degrees Technology Group Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
-
Charterhouse Voice & Data
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
-
SCB Global Ltd
OPTO4Teams integrates with Microsoft Teams via direct routing /Operator Connect to provide a complete communications solution natively inside Microsoft Teams and hosted in Azure. Providing features such as calling, meetings, chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre and fraud protection.
-
Ve3 Global Ltd
VE3's Sales Cloud empowers government revenue growth and stakeholder management. Comprehensive citizen 360, process automation, and collaboration tools. Transparent reporting for success. SFDCHS2022GC13
-
eGov Solutions LTD
ePEP Single Sign-On Electronic Personal Education Plan for Looked After Children. The largest hosted ePEP platform for Looked After and Vulnerable Children. Developed and fully maintained by market leaders eGOV Solutions for Local Authorities Virtual Schools and Education Providers. Offering combined automatic attendance/attainment collection services, analytical PEP-dashboards and ePEP reports.
-
XMA Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14
-
INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
-
Computacenter (UK) Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
-
Answers and Solutions ltd
A chat service provides a quick simple way of your team exchanging one sentence questions and answers, and if necessary, small files or photo. Because the chats are grouped by subject conversations are easily followed. This platform has a full audit facility. Competes successfully against Slack and MS Teams.
-
Fusion Business Solutions
BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise utilising Helix GPT to delight end users. Fusion GBS is an Elite Partner of BMC.
-
GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
-
Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
-
Reply Limited
Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small and medium-sized enterprises. It integrates finance, sales, service, and operations, offering tools for managing finances, supply chain, inventory, and customer relationships in a unified platform, enabling efficient business operations and growth.
-
Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.