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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • fusionAIx - Pega constellation language translation tool(fxTranslate)

    FUSIONAIX TECHNOLOGIES LTD

    fxTranslate is a tool for the business users/citizen developers to easily translate an application, implemented using Pega constellation, without losing the UI context through a guided journey and generative AI

  • DXC Technology ServiceNow Resale

    ENTSERV UK LIMITED

    ServiceNow offers a portfolio of cloud-based applications that automate and manage enterprises. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM, Helpdesk, Service Desk, Self-Service Portal.

  • Calabrio ONE Workforce Management

    BUSINESS SYSTEMS (U.K.) LIMITED

    Calabrio ONE Workforce Management (WFM) provides resource planning optimisation through advanced forecasting, scheduling and real time management tools for the contact centre and back office teams. It streamlines operations and improves employee productivity and engagement. With 30 years WFM experience, we offer full consultancy, project management, implementation and support services.

  • Mitel Subscription Licences

    BRITANNIC TECHNOLOGIES LIMITED

    Mitel provide a UC platform with flexible migration abilities, tools to offer customers excellent service and that streamlines the deployment model with speed, efficiency and simplicity. These are all valuable assets that ensure business viability and competitive advantage.

  • Twilio Flex - Cloud Contact Centre as a Service

    CIPTEX LTD

    Twilio Flex is a fully customisable cloud contact centre platform that provides a seamless engagement interface for customer communication across multiple channels. Twilio Flex allows organisations to deploy a scalable contact centre solution that adapts to dynamic needs, supports remote agents, and delivers enhanced customer service capabilities through AI.

  • Arcus HMO Licensing

    ARCUS GLOBAL LIMITED

    Arcus HMO Licensing (built on Salesforce platform) provides a self-service application process for landlords to apply for licences online. Helping housing teams manage full lifecycle of the licence including application, inspection, enforcement, renewals. Providing an online licensing public register. The included mobile app supports full access and offline remote working.

  • Arcus Pollution Control

    ARCUS GLOBAL LIMITED

    Arcus Pollution Control is a flexible and intuitive cloud-based solution, built on Salesforce platform, helping environmental protection and pollution control teams manage their caseload including permit applications, monitoring, enquiries and enforcement. The mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • Vryno CRM

    TARGET INTEGRATION LTD

    We provides, Vryno CRM, which offers intuitive customer relationship management solutions, streamlining lead management, sales automation, and customer support for businesses of all sizes

  • STATUTORY DATA COLLECTION AND REGULATORY REPORTING SERVICE (SDC+RRS)

    TEXUNA TECHNOLOGIES LTD

    Secure collection, analysis and reporting of data for periodic or ad hoc regulatory, statutory or funding data returns. Supports multiple formats including webforms, Excel, XML, XBRL, JSON. Configure complex validations to assure data quality at source, streamline compliance and automate regulatory reporting for Registered Administrators and Data Providers.

  • Support Point

    SOPRA STERIA LIMITED

    Support Point is designed to assist people in vulnerable situations, by them asking relevant questions about their circumstances and compiling a tailored list of support options from government, charities and community groups to help them address their vulnerability and build their up longer term financial, health and emotional resilience.

  • Novoville Volunteer & Befriending System

    NOVOVILLE LIMITED

    The Novoville Volunteer & Befriending System (VBS) is an extendable end-to-end solution that allows councils, health and voluntary organisations to manage demand and resources across multiple services (internally & externally) in times of need, from a single dashboard and volunteer app.

  • Salesforce GOV.UK Frontend

    ARCUS GLOBAL LIMITED

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCA2024GC14

  • Workspace ONE Assist

    XTRAVIRT LIMITED

    Workspace ONE Assist is a real-time remote support solution that enables IT and help desk staff to quickly assist employees with mobile and laptop device tasks or issues, decreasing downtime, maximizing productivity, and improving the overall employee experience.

  • Digitised Public Services One Stop Shop

    CLOUDSOURCE LTD

    The CloudSource One Stop Shop platform for Digital Public Services is built on best-in class Microsoft Cloud Technology (Dynamics 365, Power Platform and Azure Services) that acts as a Citizens’ primary contact point for accessing multiple Public Services and information.

  • Business Processes and Consultancy

    MASS CONSULTANTS LIMITED

    Within MASS are teams that are committed to research and innovation, product management, communications and marketing, and digital services. These teams successfully help find buyer problems and needs by following a design-thinking (‘discover, define, develop and deliver’) process, and ideate and solve by exploring data (secondary and primary).

  • Inoapps Subcontractor Management Cloud

    INOAPPS LIMITED

    With our Subcontractor Management module for Oracle Cloud Enterprise Resource Planning (ERP), you can keep track of all aspects of your subcontractor lifecycle. Inoapps' Subcontractor Management Cloud integrates with Oracle Cloud ERP to deliver holistic business support from beginning to end.

  • SAP Application Support Services

    CGI IT UK LIMITED

    CGI provides SAP outsourcing, infrastructure hosting, systems integration, application management and support services ,with, comprehensive Applications support for all SAP Solutions including Business Suite (e.g. ECC) , SuccessFactors, Ariba, Concur, S/4-HANA. Fixed or Flexible priced models with 24x7 support via onshore or offshore teams. ITIL change and incident management processes.

  • CPaaS Business Messaging Platform

    BOOMERANG I-COMMS LTD

    Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Corporate Alerting

    BOOMALERT LIMITED

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • CPaaS solution

    BOOMERANG I-COMMS LTD

    Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • UK Identity, Right to Work (RTW), and Criminal Record Checking (DBS) Services

    VERIFILE LIMITED

    UK Criminal Record Check (DBS, Disclosure Scotland, PVG, AccessNI) services, UK Right to Work Checks, and Identity Verification. Verifile's secure platform enables employers to select UK and International background check services. Integration with the DBS Disclosure and Barring Service and Disclosure Scotland ensures fastest turnarounds for UK criminal record checks.

  • Arcus Report It

    ARCUS GLOBAL LIMITED

    ‘Report It’ provides online forms which enable citizens and businesses to report issues and apply for services through the Digital Services Hub (DSH). ‘Report It’ also includes a form builder and template forms that make it simple for organisations to build their own online forms.

  • E-tourism Solution

    Granicus-Firmstep Limited

    Simpleview provides destination marketing solutions including business listings, website design/development, Content Management System, digital marketing, CRM, booking, reporting, insights and analytics, SEO, consulting, and training to optimise marketing strategies. These services empower destination and place marketing organisations to support the tourism economy by attracting visitors, investment, conferences, and events.

  • FourNet (4net) Cloud Contact Centre

    4NET TECHNOLOGIES LTD

    FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Forum Software

    ANSWERS AND SOLUTIONS LTD

    WordPress has a marketshare of 51% for CMS software and 70% of the web uses a CMS system. Our service will give you a platform to build your website on. You can engage someone to design your website or ask us to assist.

  • Address Cleanser

    MELISSA DATA LTD.

    Cleanse your address database in batches. Using the REST/JSON cloud service for easy integration, our address cleansing service will return complete and standardised addresses that conform to the specific country’s postal regulations. Covers UK addresses & 240+ Countries worldwide. Corrects addresses by adding missing components such as postal codes.

  • Unity Call Reporting

    REDCENTRIC SOLUTIONS LIMITED

    Unity Call Reporting is a web-based reporting solution for use with Redcentric’s hosted IP telephony service. It provides customisable real-time and historic call reports which can be configured and accessed through a web browser. Reports can be customised and scheduled, automatically e-mailing an authorised recipient on a recurring basis.

  • Salesforce Hyperforce CRM Analytics

    XMA LIMITED

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHX2024GC14

  • HGS Agent X + Twilio Contact Centre Software

    HINDUJA GLOBAL SOLUTIONS UK LIMITED

    HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.

  • Amazon Chime for Chatbot

    IMPERF CONSULTING LIMITED

    Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.