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EBO
Accurate demographic data collection is essential for hospitals to provide personalised care, understand their patient population, and allocate resources effectively.
The EBO solution:
- automates the process of updating patient demographic data
- collects essential age, gender, address, contact details
- identifies data inconsistencies or missing data
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Premier IT Partnership Ltd.
Our all-in-one Centric platform offers greater efficiency, better security, a user-friendly experience, and a subscription-based service allowing quick access to Appraisal and Revalidation, Multi-source Feedback, Job Planning, e-Rostering and Learning Management System including e-Learning facilities – without having to log-off and back on again into a different system.
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Eventsforce Solutions Ltd
Event management platform, allowing organisers to manage a wide variety of events, conferences and meetings, whilst delivering great experiences for attendees.
In addition to our core platform, a number of additional licence options are available for specific types of events such as mobiles apps, speaker, abstract and award ceremony management.
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SABIO LTD
Sabio CONSOLE is a solution developed by SABIO to help companies in their AI&Automation journey. It is based in three pilars: Knowledge Managment, Analytics and AI&Automation.
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4Sight Communications Ltd
A managed communications solution built on a leading public cloud platform. Improving collaboration and business productivity. Unified communications as a service with omnichannel routing. Providing instant messaging and video collaboration to anyone from back office staff to contact centre agents. Real time monitored with engineers providing pro-active fault resolution.
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Format14CRM Limited
Creatio Sales enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, constituents, partners, and other stakeholders.
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Freshworks Inc.
Freshservice is a SaaS based IT Service Management product from Freshworks. Affordable, configurable, ITIL4 aligned, IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
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Six Degrees Technology Group Limited
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow combined authorities to improve customer service and operational efficiency by better managing stakeholder information and organisational processes such as employment, business and education support, grants and inward investment.
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ICS.AI LTD
SMART Phone AI Assistants transform user engagement with personalised, efficient AI-powered phone support. By reducing inbound calls, waiting times and streamlining communication, staff are freed to focus on complex issues. SMART Phone leverages advanced speech recognition and natural language understanding to empower users with self-service, optimising the overall experience.
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CDW Limited
Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.
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Phoenix Software Ltd
The SMART AI IT Helpdesk Assistant uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs. Human Parity AI let’s user log tickets, check for updates and order equipment via natural language and chat. No training needed and simplifies self-service support issues.
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DATASUMI LTD
Our platform provides a state-of-the-art method for data visualisation tools and insights utilising Generative AI. We leverage a sophisticated AI-powered visualisation tool so your organisation can effectively interpret complex data sets, revealing hidden patterns, trends, and relationships.
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Content Guru Ltd (Redwood Technologies)
Content Guru provides an Omni-Channel Cloud Contact Centre solution, known as storm®.
storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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INTUITY COMMUNICATIONS LIMITED
Elevate provides UCaaS, CCaaS and CPaaS services from VOIP telephony , through text, voice and video media support up-to full contact centre . Intermedia’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Total Enterprise Solutions
Microsoft Gold Partner deployment and license management of Microsoft Dynamics D365 Customer Relationship Management (CRM) capability, helping organisations to engage more effectively with their stakeholders creating targeted and insight driven communications, delivering more productive relationships, and improving oversight and automation of operational processes that deliver service efficiency and effectiveness gains.
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Digital Modus Ltd
Adult Social Care Solutions for Local Authorities, leveraging Salesforce's Public Sector Suite to optimize customer application processes across all channels. Features intuitive tools for comprehensive information capture, efficient case management, seamless progress tracking, robust communication, and flexible payment options.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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NICE SYSTEMS UK LIMITED
NICE Nexidia provides customer interaction analytics that will accurately search, identify, provide insight from audio, chat, e-mail, social and text interactions. The solution offers common metrics and soft skills behaviour analysis in a single interface that enables users to seamlessly organise, analyse and operationalise this data.
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Digital Modus Ltd
An integrated Leisure Centre Management solution for Local Authorities. Built on the Salesforce platform offering seamless multi-channel support, personalised interactions, real-time data insights, and efficient customer engagement management, ensuring consistent service quality across all touchpoints.
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CloudSource Ltd
"A purpose-built Regulatory Case Management system, built on best-in-class, Microsoft Dynamics 365 Cloud Technology.
The solution empowers Case Workers through data-driven business process automation, real-time analytics and a self-serve citizen portal.
CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services."
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1 Cloud Consultants
Zoho One is an online (SaaS) suite of applications that you can become the operating system of your business. It includes CRM, Service Desk, Project Management, Online Meeting Software, Marketing Tools, Office Suite, Email, Cloud Storage, Finance Tools, HR Tools and more.
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Levett Consultancy Ltd
Google Meet Hardware and licenses provides Education and Business organisations with Fast, effective, easy video meetings for all your rooms and spaces. Its curated set of components work together end-to-end to make engaging HD meetings or training/lessons affordable and headache-free for all organisations big or small.
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GCI Network Solutions Ltd
Alcatel Rainbow HUB UC is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers.
Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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CADENT ANALYTICS LIMITED
The Galvia Student Engagement Platform enhances higher education by leveraging conversational AI and data intelligence. Engage: A multi-platform, multi-lingual AI chatbot engages students with 24/7 access. Understand: Delivers reliable insights with query analytics, on-demand surveys, and sentiment analysis. Support: Triages and connects students with timely and applicable student services.
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Amazon Web Services EMEA Sarl, UK Branch
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Contact Centre operations are a key use-case of the platform.
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XMA Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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Insight
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.