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GLOBAL 4 COMMUNICATIONS LIMITED
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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NICE SYSTEMS UK LIMITED
NICE Nexidia provides customer interaction analytics that will accurately search, identify, provide insight from audio, chat, e-mail, social and text interactions. The solution offers common metrics and soft skills behaviour analysis in a single interface that enables users to seamlessly organise, analyse and operationalise this data.
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ARISSIAN LTD
The Luciditi age assurance provides a digital solution for Age Assurance protecting minors from age restricted products and organisations from legal breaches. Solutions work in a face to face environment and or for access to online services.
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GCI NETWORK SOLUTIONS LIMITED
Alcatel Rainbow HUB UC is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers.
Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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Amazon Web Services EMEA Sarl, UK Branch
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Contact Centre operations are a key use-case of the platform.
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Lateral
Lateral Technology has been a cloud-based technology provider of collection software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for collecting a variety of debt types.
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ANS GROUP LIMITED
The Copilot Navigator and Ecosystem Enablement is a comprehensive service designed to guide you through the exploration of Copilot for Microsoft 365. This service includes a series of collaborative workshops and enablement of your Copilot Ecosystem.
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Lateral
Lateral Technology has been a cloud-based technology provider of collection software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for collecting a variety of debt types.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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INSIGHT DIRECT (UK) LTD
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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SOFTCAT PLC
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14
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EXTRA TECHNOLOGY LIMITED
We resell ABBYY's Intelligent Document Processing tool, ABBYY Vantage. It is able to read unstructured data and feed it into Robotic Process Automation tools for further processing.
• Integrates seamlessly with Robotic Process Automation tools
• Processes any form of digital unstructured data
• Learns with and without supervision
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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CDW LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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CEOX SERVICES LTD
Ceox’s Book a Desk Space App on Microsoft’s Power Platform enables individuals, and teams, to view available office space and book desks for themselves and colleagues - any device, anywhere.
App includes meetings rooms and parking. Making use of PowerApps, with Teams integration, it is a solution for space management.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Infinity Group
Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.
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Computacenter (UK) Ltd
Capture, automate and manage rules-based business decisions such as determining eligibility for a benefit, approving a claim or right to a service, and detecting fraud. An easy to use business rules decision automation platform that anyone can work with to quickly initiate business rules management projects at lower cost. (SaaS).
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OXFORD DYNAMICS LIMITED
AVIS is a generative AI search and analysis platform for diverse data formats. Powered by advanced LLMs, it uses a chatbot-based conversational AI interface to provide trustworthy, context-aware, explainable answers and summaries in real-time without the need for model retraining. Offers a scalable and modular solution to enhance data-driven decision-making.
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SKYFLO DIGITAL LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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UK IT Networks Limited
Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Digital Space Cloud Services Limited
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14
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SOFTCAT PLC
Transform customer service with a sales CRM, single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster, more productively across all channels on one platform making customer service frictionless, improving efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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EBO.AI (UK) LTD
A digital patient communications platform which uses conversational AI (chatbot), integration, workflow & BI components to automate patient- facing processes- increasing capacity and reducing costs.
Used for FAQs, Elective Recovery, Waiting List Validation, Reminders, Digital Letters, PIFU, Appointments, Self-Referral & Assessment, Consent to Treatment, PROMS/PREMS, etc. Enhances your patient portal.
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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14