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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Salesforce Hyperforce Lightning Add-ons

    XMA LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14

  • RightAnswers

    UPLAND SOFTWARE UK LIMITED

    RightAnswers is the complete connected Knowledge Management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture and provide the right answers to the right person at the right time

  • Fusus by Axon

    Axon Public Safety UK Limited

    Fusus by Axon is an open ecosystem that integrates all public safety assets. It can integrate with any data source, such as pulling in public and private video feeds by utilising and unifying existing equipment. It enables public safety personnel to function more efficiently creating a common operating picture.

  • Car Park Revenue Maximisation (Reservations)

    JustPark

    JustPark Reserve is our core product, allowing customers to find, book and pay for your spaces through our award-winning app. You’ll benefit from a reliable revenue stream and your customers will enjoy the convenience of pre-booked parking.

  • Altia Covert Operations Solution (ACOS) Communications Authority Management

    ABM Intelligence Limited

    Altia Covert Operations Solution (ACOS) includes a complete Communications Data Acquisition (CDA) and processing solution. The Comms module provides the automated mechanism for appropriate authorities to submit and acquire Communications Data (AA). Supports searching across the covert activity when taken with other ACOS modules.

  • boomAlert

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Salesforce Hyperforce CRM Cloud

    SOFTCAT PLC

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14

  • UiPath

    EXTRA TECHNOLOGY LIMITED

    We resell UiPath's intelligent Digital Workforce platform which provides RPA as a service for businesses of all sizes. Highly intuitive and reliable, it is suitable for business users and managers through to technical RPA developers and allows the robotisation of repetitive and logical processes.

  • FourNet (4net) Access Management Tool

    4net Technologies Ltd

    FourNet's Access Management Tool offers a comprehensive multi-factor authentication (MFA) service that ensures secure access to network applications by verifying users' identities and enforcing adaptive access policies. It protects against unauthorised access and data breaches, making it ideal for organisations looking to bolster their cybersecurity defenses with user-friendly technology.

  • Salesforce Hyperforce Industry Solutions

    SOFTCAT PLC

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Appian Abstraction Platform

    SOFTCAT PLC

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14

  • Salesforce Lightning Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • Engage Telephony DTMF Self Service IVR

    Inform Communications Ltd

    DTMF offers swift, reliable service navigation, seamless integration with SMS and web chat for comprehensive customer journey continuity. Ideal for public sectors, it ensures rapid responses and enhances accessibility 24/7, facilitating up to 70% of enquiries without agent intervention. We design, build and manage services or clients can self-manage.

  • DevOps Agile SaaS Platform

    BDQ

    BDQ provide a SaaS DevOps Agile platform based on the Atlassian Cloud Stack (Jira, Confluence, Bitbucket and JIRA Service Management), alongside Zephyr and Sonatype.

  • Conversational Messaging

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Skills and Competencies Survey

    Blackthorn GRC Limited

    People are our most expensive resource, yet we are often unaware of what they can truly deliver. Blackthorn's skills discovery tool can perform an objective assessment of skills and competencies within the workforce, providing leadership with a clear indication of gaps in the collective capability. UK hosted up to OFFICIAL.

  • Correspondence and Request Case Management

    Blackthorn GRC Limited

    Blackthorn's Correspondence & Request Case Management system aids the handling of written correspondence, calls from the public, complaints & feedback, and responses to social media. It can be used to progress FOI requests, environmental information requests, appeals, SARs and other types of personal data request. UK hosted up to OFFICIAL.

  • SmartCitizen Cloud Self Service Portal

    SmartCitizen Limited

    A customer-facing self-service website which is delivered and accessed across an agreed web URL, providing end users the ability to apply for, purchase, renew or replace a local authority issued pass (either smart or non-smart, photo or non-photo), with a real-time link to the central card management system.

  • Verint Real-Time Coaching BOT

    Verint Systems Inc.

    Verint® Real-Time Coaching is an innovative solution that analyses calls/desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your citizens and organization. When criteria are met, employees receive automated assistance and guidance in a centralized notification centre called Work Assist.

  • Futr AI: Chat-as-a-Service

    FUTR AI LIMITED

    Futr AI provides an advanced chatbot and live chat platform, designed for streamlined digital communications across various channels. Our service, ideal for the public sector, features traceable AI for transparency and accountability, multilingual capabilities, and context-specific AI models to ensure best-in-class solutions for engaging and serving the public effectively.

  • Luciditi Digital Identity Credentials

    ARISSIAN LTD

    Provide customers with confidence that your employees are who they claim to be and the role they perform. Luciditi Digital Credentials - provides secure digital identity cards that can be checked by eye and validated electronically in real time to provide the latest in ID verification.

  • Salesforce Hyperforce Experience Cloud

    XMA LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14

  • Salesforce Hyperforce Lightning Add-Ons

    ARCUS GLOBAL LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14

  • Salesforce Hyperforce Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHX2024GC14

  • 2 way messaging API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Dynamics CRM appointment management API

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Insight - Salesforce Hyperforce Lightning CRM Cloud

    INSIGHT DIRECT (UK) LTD

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14

  • SAP Sales Cloud

    SAP (UK) LIMITED

    SAP Sales Cloud CRM solution is designed to enhance and manage your sales teams' day-to-day work activities, while improving citizen's engagement experiences and streamling their buying processes.

  • Finance Solutions

    Epaccsys Limited

    Finance solutions provider Epaccsys have been supplying Finance solutions for over 15 years with Epicor Finance solutions software. The full suite of Finance solutions modules available can be extended to include Distribution ERP, Supply Chain Management ERP and Project Management ERP.