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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Customer service enquiry manager

    BOOMERANG I-COMMS LTD

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Fully Managed WiFi, Patient Engagement, Entertainment, Media and Fusion Solution

    WiFi SPARK Limited

    WiFi management, authentication, engagement and entertainment services. Filtered internet for staff, patients and visitors on tablets, BSUs and BYOD. Services are free including games, TV, magazines, nurse call, HL7 integration, meal ordering, signposting, surveys and analytics. Customisable, compliant, supported, monitored every day of the year with UK based telephone helpdesk.

  • Jadu Connect - Case and Workflow Management

    JADU CREATIVE LIMITED

    Jadu Connect is a web-based customer experience management solution that helps you deliver a digital customer service platform through real-time collaborative case management. It enables business users to own and manage digital service delivery.

  • Multi-Lingual, Bi-Lingual and Welsh Language Microsoft Power Platform Power App

    CEOX SERVICES LTD

    Empower your workforce with a Welsh Language (Cymraeg) Canvas App to enhance service delivery and adhere to Welsh Language Measure of 2011. Platform can be used to offer other bi-lingual language options. Provides citizens with an externally-facing portal with multi-lingual functionality. Portal facilitates access to government services and information.

  • SS&C Blue Prism Chorus Business Process Management (BPM) & Intelligent Automation (IA)

    BLUE PRISM LIMITED

    The SS&C Blue Prism Business Process Management (BPM) platform, known as Chorus, helps business's orchestrate mission-critical processes at enterprise scale, better engage with customers, improve operational efficiencies, cut costs and reduce risk.

  • Training

    MUTHERBOARD.COM LTD

    We offer flexible learning options, including online and in-person sessions, to cater to your specific needs and schedule. Our monday.com training goes beyond basic functionality, equipping your team with the skills to streamline workflows, improve decision-making, and boost overall productivity. We want to make you a monday.com expert.

  • Peopleware Workforce Management (WFM)

    PEOPLEWARE LTD

    InVision has been a leader in Workforce Management for over 30 years. Peopleware WFM Cloud supports the whole planning cycle and is an easy-to-navigate WFM solution for contact centres and back-office operations. It is designed to save you money, time, and empower you to do more with less.

  • Arcus Disabled Facilities Grants

    ARCUS GLOBAL LIMITED

    Arcus Disabled Facilities Grants is a scalable cloud-solution built on Salesforce platform. It enables Private Sector Housing teams to manage all aspects of housing assistance including application, validation, processing of DFGs, grant and loan applications through reusable core components such as workflow and alerts for management of finance, contractors, inspections.

  • Case Management for the Cloud

    VIEWDECK CONSULTING LIMITED

    Case Management for the Cloud offers a comprehensive solution for organizations to track, manage, and resolve cases. With features like customisable workflows, document management, and reporting tools, businesses can streamline operations, improve collaboration, and ensure compliance. Experience enhanced efficiency, improved collaboration, and better decision-making with our cloud-based case management service.

  • BookingsPlus, booking software for Local Government

    KAJIMA PARTNERSHIPS LIMITED

    A lettings website that manages the end-to-end customer booking process for community lettings. Booking software that eliminates manual processes by automating venue booking journeys and administration for local authorities. Digital transformation of community lettings. Helps Councils and Local Government to save time and money, and generate community use and income.

  • Liberator Pavement License

    FARTHEST GATE LIMITED

    The Liberator Pavement License solution is a market leading module forming part of the Liberator suite of products. ALiberator Pavement License can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • ABBYY Vantage

    Inpute Technologies Ltd

    ABBYY Vantage is a next-generation Intelligent Document Processing platform that provides cognitive services and trained skills using AI to understand business documents and extract meaning and insights in a human-like manner. This no-code platform empowers citizen developer to accelerate digital transformation

  • IT monitoring and alerting

    BOOMALERT LIMITED

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Desktop Automation with Power Automate Desktop

    CEOX SERVICES LTD

    Ceox’s Desktop Automation with Power Automate Desktop enables Public Sector Organisations to automate mundane tasks with a Robotic Process Automation (RPA) Robot on your PC’s Desktop. Enable workers to quickly build secure and scalable workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.

  • Causeway Alloy

    CAUSEWAY TECHNOLOGIES LIMITED

    An operational asset and environmental services management solution that manages assets, services, people, to streamline operations and automate complex processes across services including highway, road and linear networks, street lighting and electrical assets, drainage, water, coastal, green space, arboreal, cleansing, waste, recycling, signage, structures and other physical assets.

  • Dynamics CRM messaging plug in

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Application Development

    RAZORBLUE GROUP LTD

    Our bespoke C# application development service creates tailored software solutions for diverse needs, including but not limited to web applications, desktop software, enterprise solutions, systems integration and mobile apps.

  • Agenda Screening Platform for In-House Recruitment Teams

    AGENDA RESOURCE MANAGEMENT LIMITED

    The Agenda Screening Platform is available for in-house recruitment teams of public agencies who want the benefit of an outsourced service and their development plans, screening capabilities and 3rd party relationships, but using your own HR Operations. The platform is designed to streamline the vetting process for public sector organisations.

  • TransUnion - Debt Collection and Customer Management - Collection Scores & Custom Analytics

    TRANSUNION INTERNATIONAL UK LIMITED

    Public level, bureau, geodemographic data and more, are used to create TransUnion’s propensity to pay and propensity to contact scores, used alongside CallTrace. It is also possible to create bespoke scores using custom analytical models, specific to client portfolios. These scores enable observable optimisation of collection and recoveries strategies.

  • Wavenet GP Voice (Gamma Horizon)

    Wavenet

    Wavenet GP Voice is a cloud-based telephony and collaboration solution for GP practices, integrating seamlessly with existing clinical systems. The solution has been approved by both NHS England and the Advanced GP Telephony Framework. Powered by Gamma’s Horizon UCaaS and Horizon Contact products.

  • Salesforce Hyperforce CRM Cloud

    XMA LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14

  • Pegasystems Cloud Software - Robotic Process Automation (RPA)

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Unattended Robotic Process Automation (RPA) is a key feature.

  • NHS Messaging service

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • SMS survey

    BOOMERANG I-COMMS LTD

    Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus

  • Omnichannel Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • MRI HomeSwapper

    MRI SOFTWARE LIMITED

    HomeSwapper, a cloud-based mutual exchange solution designed to help tenants find a home swap. Provides tenants with the tools to arrange their own swaps (including MultiSwaps). Reduces void times and costs. Landlords access a suite of admin and reporting tools in their back-office environment. Agora Insights data warehouse reporting.

  • Kompany

    MOODY'S ANALYTICS UK LIMITED

    Kompany offers real-time direct connections to government registers, financial authorities and tax offices, covering more than 200 jurisdictions worldwide. The offering contains time-stamped primary source company data, fully compliant with the latest AML regulations and company documents, including register reports, annual accounts, articles of association, shareholder agreements.

  • SharePlex

    Sandhill Consultants Limited

    Database replication software for high availability, scalability and interoperability between platforms. Backed use at Fortune 500 companies, SharePlex enables replication from Oracle and PostgreSQL databases to a variety of platforms. Easily achieve high availability, increase scalability, integrate data, and offload reporting with this solution that supports multiple business use cases.

  • Phone Validation

    DATA8 LIMITED

    Our service is a fast and efficient method to validate that telephone numbers are live. Our solution works by integrating in real-time with the telephone network, using our own custom hardware and software configuration to verify the number is live and will ring.

  • Spotlite Right to Work and Pre-employment screening, with optional Basic, Standard and Enhanced DBS

    CDD Services Ltd

    We provide a certified ISP and OSP solution under DSIT's Digital Trust Framework, and are a registered DBS Umbrella body. We improve moblisation of resources and access to services within the VCS, streamlining due diligence processes, whilst enhancing trust in digital identities.