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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Dynamics 365 Customer Service CRM

    VISIMEDIA LTD

    VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.

  • Liberator Parking Permits

    Farthest Gate Limited

    The Liberator Parking Permits solution is a market leading module forming part of the Liberator suite of products.Liberator Parking Permits can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Engage Telephony Natural Language Self Service IVR

    Inform Communications Ltd

    AI Virtual Assistants that support local/central government and public sector telephony channels. Human parity Natural Language Understanding and DTMF models enable citizens to self-serve 24/7. Seamless multi-lingual/deployment/continuity with chatbots, social-media and live chat channels. Full/partial Integration with client systems. We design, build, host and manage services or clients can self/manage.

  • Salesforce Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • Messaging campaign

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Microsoft Teams Calling (Direct Routing)

    Redcentric Solutions Limited

    Direct Routing. Microsoft Teams Calling from Redcentric provides access to a cost effective Direct Routing capability, enabling users to make and receive calls on any Teams enabled device. The service provides a choice on how to consume Direct Routing services, removing the need to subscribe to a Microsoft calling plan.

  • MRI Commercial Portal

    MRI SOFTWARE LIMITED

    Our online portal is an interface between a landlord and their customers such as retail unit tenants or market stall licensees. Our portals drive community engagement, offer self-service and deliver personalised content. You can share information and guides; offer forums; present statements and agreements; offer online payments and much more.

  • Cloud software: Distributed Digital Identity Managment

    Mvine Limited

    Mvine implements Content Service Platforms designed and personalised for inclusion of all your customers. Provide customer interaction with cyber-secure digital assets plus voice, video and chat. Set-up Mspaces offering zero trust privileged access to protected information. Deploy digital experience platforms and assistive technologies integrated with cloud and hybrid applications.

  • Inbound marketing

    BOOMERANG I-COMMS LTD

    Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Alert management

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Customer service enquiry manager

    BOOMERANG I-COMMS LTD

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Fully Managed WiFi, Patient Engagement, Entertainment, Media and Fusion Solution

    WiFi SPARK Limited

    WiFi management, authentication, engagement and entertainment services. Filtered internet for staff, patients and visitors on tablets, BSUs and BYOD. Services are free including games, TV, magazines, nurse call, HL7 integration, meal ordering, signposting, surveys and analytics. Customisable, compliant, supported, monitored every day of the year with UK based telephone helpdesk.

  • Jadu Connect - Case and Workflow Management

    JADU CREATIVE LIMITED

    Jadu Connect is a web-based customer experience management solution that helps you deliver a digital customer service platform through real-time collaborative case management. It enables business users to own and manage digital service delivery.

  • Multi-Lingual, Bi-Lingual and Welsh Language Microsoft Power Platform Power App

    CEOX SERVICES LTD

    Empower your workforce with a Welsh Language (Cymraeg) Canvas App to enhance service delivery and adhere to Welsh Language Measure of 2011. Platform can be used to offer other bi-lingual language options. Provides citizens with an externally-facing portal with multi-lingual functionality. Portal facilitates access to government services and information.

  • SS&C Blue Prism Chorus Business Process Management (BPM) & Intelligent Automation (IA)

    BLUE PRISM LIMITED

    The SS&C Blue Prism Business Process Management (BPM) platform, known as Chorus, helps business's orchestrate mission-critical processes at enterprise scale, better engage with customers, improve operational efficiencies, cut costs and reduce risk.

  • Training

    MUTHERBOARD.COM LTD

    We offer flexible learning options, including online and in-person sessions, to cater to your specific needs and schedule. Our monday.com training goes beyond basic functionality, equipping your team with the skills to streamline workflows, improve decision-making, and boost overall productivity. We want to make you a monday.com expert.

  • Peopleware Workforce Management (WFM)

    PEOPLEWARE LTD

    InVision has been a leader in Workforce Management for over 30 years. Peopleware WFM Cloud supports the whole planning cycle and is an easy-to-navigate WFM solution for contact centres and back-office operations. It is designed to save you money, time, and empower you to do more with less.

  • Arcus Disabled Facilities Grants

    ARCUS GLOBAL LIMITED

    Arcus Disabled Facilities Grants is a scalable cloud-solution built on Salesforce platform. It enables Private Sector Housing teams to manage all aspects of housing assistance including application, validation, processing of DFGs, grant and loan applications through reusable core components such as workflow and alerts for management of finance, contractors, inspections.

  • Case Management for the Cloud

    Viewdeck Consulting Limited

    Case Management for the Cloud offers a comprehensive solution for organizations to track, manage, and resolve cases. With features like customisable workflows, document management, and reporting tools, businesses can streamline operations, improve collaboration, and ensure compliance. Experience enhanced efficiency, improved collaboration, and better decision-making with our cloud-based case management service.

  • BookingsPlus, booking software for Local Government

    KAJIMA PARTNERSHIPS LIMITED

    A lettings website that manages the end-to-end customer booking process for community lettings. Booking software that eliminates manual processes by automating venue booking journeys and administration for local authorities. Digital transformation of community lettings. Helps Councils and Local Government to save time and money, and generate community use and income.

  • Liberator Pavement License

    Farthest Gate Limited

    The Liberator Pavement License solution is a market leading module forming part of the Liberator suite of products. ALiberator Pavement License can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • ABBYY Vantage

    INPUTE TECHNOLOGIES LIMITED

    ABBYY Vantage is a next-generation Intelligent Document Processing platform that provides cognitive services and trained skills using AI to understand business documents and extract meaning and insights in a human-like manner. This no-code platform empowers citizen developer to accelerate digital transformation

  • IT monitoring and alerting

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Desktop Automation with Power Automate Desktop

    CEOX SERVICES LTD

    Ceox’s Desktop Automation with Power Automate Desktop enables Public Sector Organisations to automate mundane tasks with a Robotic Process Automation (RPA) Robot on your PC’s Desktop. Enable workers to quickly build secure and scalable workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.

  • Causeway Alloy

    Causeway Technologies Limited

    An operational asset and environmental services management solution that manages assets, services, people, to streamline operations and automate complex processes across services including highway, road and linear networks, street lighting and electrical assets, drainage, water, coastal, green space, arboreal, cleansing, waste, recycling, signage, structures and other physical assets.

  • Dynamics CRM messaging plug in

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Application Development

    Razorblue Group Ltd

    Our bespoke C# application development service creates tailored software solutions for diverse needs, including but not limited to web applications, desktop software, enterprise solutions, systems integration and mobile apps.

  • Agenda Screening Platform for In-House Recruitment Teams

    AGENDA RESOURCE MANAGEMENT LIMITED

    The Agenda Screening Platform is available for in-house recruitment teams of public agencies who want the benefit of an outsourced service and their development plans, screening capabilities and 3rd party relationships, but using your own HR Operations. The platform is designed to streamline the vetting process for public sector organisations.

  • TransUnion - Debt Collection and Customer Management - Collection Scores & Custom Analytics

    TRANSUNION INTERNATIONAL UK LIMITED

    Public level, bureau, geodemographic data and more, are used to create TransUnion’s propensity to pay and propensity to contact scores, used alongside CallTrace. It is also possible to create bespoke scores using custom analytical models, specific to client portfolios. These scores enable observable optimisation of collection and recoveries strategies.

  • Wavenet GP Voice (Gamma Horizon)

    Wavenet

    Wavenet GP Voice is a cloud-based telephony and collaboration solution for GP practices, integrating seamlessly with existing clinical systems. The solution has been approved by both NHS England and the Advanced GP Telephony Framework. Powered by Gamma’s Horizon UCaaS and Horizon Contact products.