-
EBO
The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information.
EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.
-
Phoenix Software Ltd
The SMART AI Student Assistant for Universities uses AI technology and self-service to improve student recruitment and retention 24/7 while reducing service delivery costs. Allows the university to engage with the student from enrolment, during their stay at university and once they have left.
-
This is Focus Ltd
Used by councils to allow vulnerable people, including those who may be shielding, to access community centre activities and events. The Virtual Community Hub is designed to reduce social isolation, improve health and wellbeing and save social care teams budget and resource and reduce operational costs of home-care support.
-
EEQU LTD
Eequ is the leading event booking solution to manage activities for the Holiday Activities and Food (HAF) programme as well as SEND Short Breaks and Family Hubs. The centralised platform helps local councils to engage hard-to-reach families, fund more local providers and makes DfE reports simple.
-
Ve3 Global Ltd
VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities.
Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.
-
Digital Modus Ltd
Building Control related Solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
-
Altiatech Ltd
AltConnect is a cloud-based contact centre solution hosted in Microsoft Azure. A highly scalable platform, it’s an omni-channel solution that enables our clients to communicate effectively with customers through different communication channels, including voice, SMS, chat, email, fax and social media.
-
Verint Systems Inc.
Verint Community is an innovative online community and self-service solution available in the cloud or on on-premises designed to help elevate customer, partner, and employee engagement, improve customer service, and enhance digital marketing and social commerce.
-
ENTERPRISE RPA LIMITED
EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.
-
GLOBAL 4 COMMUNICATIONS LIMITED
Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.
-
Acuity Applied Limited
Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.
-
Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.
-
Verint Systems Inc.
Provides a dedicated “sandbox” environment for laboratory, testing, development purposes etc. Sandbox as standard allows up to 25 usernames to be configured and used as necessary. Custom options are available where customers have specific sandbox needs.
-
Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
Novoville Ltd
Novoville Shared Works is a PAS2035-compliant platform and marketplace tailored to the repairs, maintenance, and improvement sector, with a particular emphasis on increasing the scale and pace of delivery of retrofit projects in the United Kingdom.
-
INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
-
Brightwire
Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.
-
Insight
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
-
Novoville Ltd
Novoville Enforcement is a versatile, cloud-based SaaS compliance platform designed to adapt to various enforcement needs, encompassing Permit, PCN, MT, and FPN enforcement requirements within a unified solution. Complementing this platform is a mobile enforcement application that supports all enforcement types within a single, user-friendly interface.
-
GAMMA NETWORK SOLUTIONS LIMITED
Direct Routing as a Service adds Gamma's voice telephony call plans to the standard MS Teams offering, replacing Microsoft Calling Plans. This Unified Communications (UCaaS) service is fully managed and offers legacy PBX, telephone system or contact centre integration. Options include call recording, headsets and handsets, ATAs and call analytics.
-
NEO TECHNOLOGY LIMITED
Neo Technology's Housing Service Charges solution offers a streamlined approach to managing service charges for housing associations. With features like automated billing, customisable invoicing, and transparent reporting, it ensures accurate and efficient handling of service charges, enhancing financial management and tenant satisfaction.
-
Empowering Communities
The Client/Victim Engagement Module is a unique communications platform that allows clients/victims to share information with you and you share in return. Designed around evidence based best practice. Use with clients, victims, vulnerable persons and students. Enhances wellbeing, electronic safety plans, social prescribing projects. Includes attendance tracker and mood diary
-
Core
Our Nintex service offers workflow automation tools including the Nintex Workflow Cloud for designing and implementing AI-driven workflows. Nintex Process Discovery captures and maps processes for optimisation. Nintex Promapp simplifies process documentation. Nintex K2 Cloud facilitates workflow application development, and Nintex RPA streamlines tasks using robotic automation, enhancing operational efficiency.
-
Softcat Limited
Slack brings the team together, wherever you are. With over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London Dublin. SFDCSKS2024GC14
-
GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
-
GLOBAL 4 COMMUNICATIONS LIMITED
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
-
XMA Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14
-
Six Degrees Technology Group Limited
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
-
ICS.AI LTD
The SMART AI Research Copilot uses generative AI to, amongst other opportunities, automate literature reviews, synthesize complex data, enhance predictive modelling, and generate new hypotheses. This technology can streamline research processes, offering novel insights and accelerating the pace of scientific discovery across various disciplines.
-
HORNBILL TECHNOLOGIES LIMITED
Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.